Germain Honda of Naples - Service Center

Excellent customer service I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by Germain Honda this afternoon to see if someone could show me how to activate my iphone with bluetooth operation in my CRV. One of your salespeople, John McDonnell, spent some time with me explaining step by step the process. When he was finished, I was able to do the entire process by myself. This very helpful act meant a lot to me, especially when it seems that today so few salespeople take time for their customers. Believe me, I will return to Germain Honda because of John McDonnell. Thank you for employing such an exemplary person on your staff. More

Impeccable Service Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even though insurance was taking their sweet time. He was genuine and very understanding of our issues. Given the choice I would not have taken my car elsewhere to be serviced. I appreciate the time and effort to take care of my vehicle and get it running like new, and I will definitely be referring friends and family to this dealership from now on based on my experience. More

Love Germain!!! They were all great... really!! On vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days rig vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days right away!!! The second time it was right before closing time and they still took it in, even though it was almost 4:30 pm! While waiting had the pleasure of meeting John McDonnell too, who was also Super nice guy! i would definitely recommend Germain Honda of Naples to anyone. More

I would recommend this service department to anyone! Couldn't ask for anything more! Germain goes beyond my expectations! They even wash your car for you! Love this dealership! Couldn't ask for anything more! Germain goes beyond my expectations! They even wash your car for you! Love this dealership! More

From: Charles Hoover 305 Nina Circle From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing to let you know how much I appreciated the outstanding customer service I received 2 weeks ago from Lee Glesmer, Service Advisor, at Germain Honda of Naples. My son, Matthew Hoover, lives in Estero, FL and owns a Honda Civic. During a recent visit with him, the Honda required service, twice in one week. Due to Lee's concern for my son's safety he scheduled each appointment on the same day I called, which was greatly appreciated. I am highly pleased with the professional manner in which my son's Honda Civic was serviced. The help I received from Lee Glesmer was above and beyond and I'm very impressed with his customer service. He is an asset to your company. Sincerely, Charles Hoover More

Rafael was great from beginning to end. He was professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. More

Rapheal, George, and Nancy have always taken such good care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and over care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and overall great people to work with. They will always get my business. They are always looking for the most cost effective way for their customers, which I thought at a dealership was unheard of. Thank you to you all. More

the daytime running light (DRL)warning light came on in my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb within minutes - then I paid for the part with Edison in parts dept. - all were courteous, efficient and most friendly to a passing tourist. Bravo to all. Robert Bolduc Ottawa Canada More

I came in very upset because my check engine light kept going off and on. I was treated very kindly and timely and also got a few laughs. Lee has a great sense of humor. going off and on. I was treated very kindly and timely and also got a few laughs. Lee has a great sense of humor. More

I was made to feel that I was the most important person to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone number to arrive at the dealership that day, even though I had no appointment and wasn't there to spend any money. I needed help programming phone numbers into the hands free calling system. Karen had done it when I purchased the car last year, but my grandson had "undone" everything when he was using my cell phone. Karen was in the process of selling a car, but took the time to listen to my story. I told her I would return another day when she wasn't busy, but she insisted that she would find someone to help me. That was John McDonnell. He was very patient, took time to explain everything he was doing, and let me practice each step once or twice so I would know how to do it on my own. He also explained some other dash board functions that I had not yet mastered. I never once felt rushed, or that I was being a bother. He took me back to Karen to let her know that all of my questions had been answered and they both walked me to the door. Very professional. A feel good expierence. More