Germain Honda of Naples - Service Center

Our Honda is 10 years old and running like a champ due to the quality of service and maintenance by George Donovan and the Germain mechanics. We have never been sold a service we didn't need and have always the quality of service and maintenance by George Donovan and the Germain mechanics. We have never been sold a service we didn't need and have always been treated very well. It can be stressful when there is something wrong with one's primary means of transportation: George immediately attends to our vehicle and gets it back to us the same day, cleaned and in perfect working order. The level of service provided exceeds our expectations every time--to find a Service Advisor that you can trust is an added bonus. We would not go anywhere else! More

We were especially pleased with the care and attention that your service personnel gave us. Lee was right there to answer every question we had and made sure to get back to us promptly. We were also satis that your service personnel gave us. Lee was right there to answer every question we had and made sure to get back to us promptly. We were also satisfied with the price that was quoted us for replacement of the IMA battery, especially since our warranty had run out 6,000 miles before. More

I am really economically strapped now as we all are, I am just out of waranty by 800 miles and service advisor Lee Glesmer really stepped up with compassion and good will to allow this break replacement at n just out of waranty by 800 miles and service advisor Lee Glesmer really stepped up with compassion and good will to allow this break replacement at no charge. Wow you don't see this kind of care much any more. More

My experience for this 15,000 mile service call was very pleasant and professional. I had a 9AM appointment, and my car was ready shortly after noon. I was driven home by their courtesy van, and then Lee ca pleasant and professional. I had a 9AM appointment, and my car was ready shortly after noon. I was driven home by their courtesy van, and then Lee called my home when the car was ready. The van picked me up at home and returned me to the dealership. It was truly a painless, and really a rather pleasant experience.I will definitely return for future service needs. More

Our service man named George was fantastic.He is quite an Our service man named George was fantastic.He is quite an asset to Germain Honda. Friendly,competant, and professional. Thank Yo Our service man named George was fantastic.He is quite an asset to Germain Honda. Friendly,competant, and professional. Thank You very much, Darci Kovach More

David is the only service manager I have used since 2002 for servicing both of our Hondas. Knows what he is talking about. Excellent customer-relations. for servicing both of our Hondas. Knows what he is talking about. Excellent customer-relations. More

Seref was very helpful in explaining the lease/buy options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information fo options and letting us decide. I had done some amount of homework in preparation for buying a new car and Seref filled in the missing information for us to make a decision. I feel he did quite a lot to get us a decent and fair price. More

I purchase a 1999 Honda Accord and this is the 2nd time in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there o in 6months the transmission is gone since i purchase it one problem after another you can not receive a proper return call from the employees there originally there were a service guy there name Tony who was very plesant and try to assist with all your needs but i was told the fired him and he is no longer there but that is not my problem my problem is getting the assistant from this company that i need. Thanks for your help in this matter. More

Visited dealership to purchase part and have service install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony install part on my Odyssey for me. Dewayne worked with me to schedule the service appointment and order the part for Sat his day off, talk with Tony and me to go over scheduling what the cost of thr repair would be, and advise Tony that I would be in for appointment. When I came in Saturday, part was there, Tony was ready, car was taken into service on time, I was advised of what was going on while waiting. As car was progressing so quickly, I also asked Tony to do the LOF special which I had a mailer from the dealership, and was still was out in less than 2 hours. I even found out 2 days later they fixed the spoiler that had dropped down from running over parking stops that have rebar sticking out of the tops here in naples for me. Great leadership in service department, customer care oriented. More