Germain Honda of Naples - Service Center

Great Expectations Realized I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars prepar I recently had an air conditioning problem and took the car to Germain. They diagnosed the problem (While John McDonald and I perused new cars preparing for the worst). The diagnosis proved to be quick, accurate and the repairs made immediately. The cost was less that I had imagined it would be. Thank you, Rafael! I must also say that while l didn't need a new car that day, I will certainly return to see John when I do. The service and personal attention to my personal needs were handled beautifully and I made it to my dinner date in time! What a great group!! More

Outstanding service at Germain Honda of Naples, Florida On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday On March 24, 2014 I brought my 2013 Honda Accord to Germain Honda of Naples to have it examined for any possible damage or leaks. The previous Friday I had driven over a curb in a parking lot and the car had slammed down on the cement. I had been noticing water under the car. We were visiting Naples and were facing a 1,200 mile drive home in a week, so I had to be sure that the car was safe to drive and not leaking any fluids. Rafael Hernandez Jr. welcomed me, took the information, showed me to the waiting area, and in less than 30 minutes told me that everything was fine. I asked the cost, and he said it was free, a courtesy inspection. Then he offered to have my car washed for free. This is an example of the highest standards of care for Honda clients, and probably shows why American car makers keep loosing market share. I was in a vulnerable situation and could have been taken advantage of by a dealer looking to make a buck. Instead, I was honored as a loyal Honda customer by a dealer who knew I didn't live in his area and would probably never sell me a car. That is the kind of extraordinary care and service that will keep us as loyal Honda customers for the rest of our lives. Previously we had been GM customers, as my wife's brother was a GM employee for over 35 years. But family loyalty must take a second seat to this kind of care for customers. Please share this review with Honda of Hamilton, NJ, from whom we purchased the Accord. I am sure they would be glad to hear that their customer was so well treated by another Dealer. Thank you, Honda, for great cars and service. Lee Powers (609-241-6898, revlpowers@gmail.com) More

Excellent customer service I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by I would like to express my appreciation for a customer service experience I had today that was over and above anything I would expected. I stopped by Germain Honda this afternoon to see if someone could show me how to activate my iphone with bluetooth operation in my CRV. One of your salespeople, John McDonnell, spent some time with me explaining step by step the process. When he was finished, I was able to do the entire process by myself. This very helpful act meant a lot to me, especially when it seems that today so few salespeople take time for their customers. Believe me, I will return to Germain Honda because of John McDonnell. Thank you for employing such an exemplary person on your staff. More

Impeccable Service Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even Everyone we came in contact with at this dealership was very helpful and very engaging. George helped us to have the car fixed in a timely manner even though insurance was taking their sweet time. He was genuine and very understanding of our issues. Given the choice I would not have taken my car elsewhere to be serviced. I appreciate the time and effort to take care of my vehicle and get it running like new, and I will definitely be referring friends and family to this dealership from now on based on my experience. More

Love Germain!!! They were all great... really!! On vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days rig vacation I managed to break my mothers car two times, both times I took it to Germain and was waited on by George, super nice, fixed it both days right away!!! The second time it was right before closing time and they still took it in, even though it was almost 4:30 pm! While waiting had the pleasure of meeting John McDonnell too, who was also Super nice guy! i would definitely recommend Germain Honda of Naples to anyone. More

I would recommend this service department to anyone! Couldn't ask for anything more! Germain goes beyond my expectations! They even wash your car for you! Love this dealership! Couldn't ask for anything more! Germain goes beyond my expectations! They even wash your car for you! Love this dealership! More

From: Charles Hoover 305 Nina Circle From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing From: Charles Hoover 305 Nina Circle Uniontown, PA 15401 Cell : 724-880-3352 To Whom it may concern, I am writing to let you know how much I appreciated the outstanding customer service I received 2 weeks ago from Lee Glesmer, Service Advisor, at Germain Honda of Naples. My son, Matthew Hoover, lives in Estero, FL and owns a Honda Civic. During a recent visit with him, the Honda required service, twice in one week. Due to Lee's concern for my son's safety he scheduled each appointment on the same day I called, which was greatly appreciated. I am highly pleased with the professional manner in which my son's Honda Civic was serviced. The help I received from Lee Glesmer was above and beyond and I'm very impressed with his customer service. He is an asset to your company. Sincerely, Charles Hoover More

Rafael was great from beginning to end. He was professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. professional as was the technician. They were prompt, courteous and effective. I would recommend them highly. More

Rapheal, George, and Nancy have always taken such good care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and over care of me. I really have never had this kind of service before at a dealership when needing service. They have been professional, friendly, and overall great people to work with. They will always get my business. They are always looking for the most cost effective way for their customers, which I thought at a dealership was unheard of. Thank you to you all. More

the daytime running light (DRL)warning light came on in my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb my Pilot while on vacation in Naples Florida - went over to Germain Hinda- Anthony at the express service desk expedited the changing of the DRL bulb within minutes - then I paid for the part with Edison in parts dept. - all were courteous, efficient and most friendly to a passing tourist. Bravo to all. Robert Bolduc Ottawa Canada More