Germain Honda of Naples - Service Center

Excellent experience Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What re Excellent experience!!! My car had multiple issues and Rafael Hernandez helped tremendously in explaining the problems and repair suggestions. What really was impressive is he connected me to Jeff Wisser the technician who was working on the vehicle to have him explain the reasons for the problems. Together they made me feel comfortable the vehicle would be repaired to the highest standards. Great Job to both Rafael and Jeff. More

Exceptional service advisor Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visi Service Advisor Rafael Hernandez is exceptional when it comes to customer service he goes above and beyond whatever is needed to making sure your visit is satisfactory. Keeps you well informed, if there is a delay he will immediately accommodate your schedule in making any arrangements necessary. Thank you for all your great customer care in making my experience a pleasant one!! More

Blown away by customer service I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & be I was a little embarrassed about the condition of my car when I pulled in & Rafael treated me as though I was a Rolls Royce owner. He went above & beyond the call of duty. Rafael is an asset to that company. More

Warranty Work - Piston Rings While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were While traveling from St. Louis, MO to Naples, FL we discovered our check engine was on in our Honda Odyssey. We took it to Germain Honda and they were more than willing to help us. We showed them the work that needed to be completed that was given to us from another dealership (which by the way told us that we couldn't have the work until 5 days later) and got us right in the very next day. At the end of the next day the work was complete and we were on our way. The service manager was so personable. He made sure that we were happy and provided exceptional customer service. Thank you!! More

Special Thanks to Lee Glesmer Guilty, I had have to say my thanks to Germain Honda of Naples while ago. I've got a recall from Honda Motors and scheduled appointment for my good o Guilty, I had have to say my thanks to Germain Honda of Naples while ago. I've got a recall from Honda Motors and scheduled appointment for my good old CR-V 2005. I had other issue with power windows I decided to kill two birds with one stone. Well, job was done, my car with me and price tag was exciting (in positive meaning). Lee thank you very much, I appreciate your help and patience. We definitely will have business again. More

GREAT Customer Service I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't i I was very upset to have my car be held hostage overnight after an oil change because the Service Department's computers went down and they couldn't issue a receipt and sent an email to the General Manager about the situation when I arrived home. He responded immediately with an apology, and forwarded my email to the Service Department Manager. The Dept. Manager emailed and phoned to assure me this was not their usual mode of operation. He offered a free future oil change and refund. I was very pleased with their rapid and fair response, and would like to take this opportunity to thank both the General Manager and Service Department Manager for rectifying this situation. More

Repair on my Honda I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All I had a problem with my brake light staying on. Lee knew exactly what the problem and had the repair done along with some cleanup of corrosion. All I know is this occurred on a Friday midday. I pulled into the deal at 12:30pm and I was out of there, repair done and cashier paid at 12:46pm. It just doesn't get any better than that. The part was $8 and labor $18. Outstanding. I won't take my Honda for service any but Germain. Lee treated me very well and made my day. I was prepared to be there waiting for an hour or more. But I was finished in 16 minutes. Outstanding. More

Fantastic! We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we We came in on a tow truck for service at the end of the day on our way home from our summer vacation. We were in an out in an hour when we thought we would have to get a hotel for the night. Rafael and the service dept immediately took care of us, made my family feel comfortable. Luckily the fix was easy and we were back on the road in no time. Thank you!!!!!! More

Normal Maintenance The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepp The service at this facility was and always has been the best i have experienced in a car dealership. On this particular visit Elizabeth Mathwig stepped above and beyond expected customer service and deserves recognition. The time estimated was exact and the feel of the car after the care, showed improvement. Thank You Germain Honda for your above average customer service for several years in this very hard to find customer service world. Thank You again and again and one more thanks to Liz M. More

Service Advisor Lee Glesmer Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He Lee Glesmer, my service advisor, was outstanding. He gave 110% to a situation that was complex. The repair was warrantied by my insurance company. He had to negotiate with them to get the maximum coverage that was required for this repair. He also arranged for the insurance company to pay for a rental car. I appreciate all of his efforts on my behalf. More