Germain Honda of Naples - Service Center

Excellent! Lee Glesmer, Service Manager, is absolutely terrific. I have had several Hondas since 2006 and he has always been extremely professional, honest and Lee Glesmer, Service Manager, is absolutely terrific. I have had several Hondas since 2006 and he has always been extremely professional, honest and customer service oriented. Nancy in the office is also always pleasant. More

Not even close to the anticipated Excellent Service I called Germain Honda the day before to schedule the mounting of 4 new PAX tires for my 2007 Honda Odyssey. I was told that the work had to be done b I called Germain Honda the day before to schedule the mounting of 4 new PAX tires for my 2007 Honda Odyssey. I was told that the work had to be done by a certified technician and to allow two hours for the installation (20-25 Minutes per tire). The appointment was for 11:00 AM I was there a few minutes early, and I was told that the it would be a little over two hours, so I decided to wait. After waiting two hours and 20 minutes I asked on the status and was told that they were working on the last tire. I returned 35 minutes later and was told that the car was just being finished up and if I waited 10 more minutes they would give a complimentary wash. An additional 40 minutes went by, I requested to have my car brought back washed or not. Bottom line ...over 3 1/2 hours later with the failure of the staff to communicate and not being truthful, has caused Germain Honda to lose a client. Unfortunately, Germain Lexus in North Naples lost me as a client for the similar experience. I would not recommend Germain to anyone. More

A+ SERVICE DEPARTMENT I have had my service work done here for over 10 years - So there are many people to thank over the years. Recently, Tyler Smith has been my service a I have had my service work done here for over 10 years - So there are many people to thank over the years. Recently, Tyler Smith has been my service advisor for a number of repairs/routine maintenance work on my Honda Pilot. He is extremely attentive, always courteous, and takes the time to explain thoroughly the work that needs to be completed along with the cost. I would highly recommend Tyler and his colleagues for your Honda service needs. Keep up the nice work! Edmund Murphy More

periodic maintenance Eddie Torres was my service rep. Work was done in a timely manner and cost was less than I expected. The work was reviewed with me when it was finish Eddie Torres was my service rep. Work was done in a timely manner and cost was less than I expected. The work was reviewed with me when it was finished. More

Terrific, fast service. Nancy Matthis who scheduled our work and the people who did the work were superior in professionalistm, efficiency, and speed of service. So glad we Nancy Matthis who scheduled our work and the people who did the work were superior in professionalistm, efficiency, and speed of service. So glad we went to this Honda dealership for our Honda problem. More

Service for break and tire vibration Riffoff amount paid! Just resurfacing rotor paid $599! Complain of car vibration, did not fix the problem! Dont come back here please! Go to other hon Riffoff amount paid! Just resurfacing rotor paid $599! Complain of car vibration, did not fix the problem! Dont come back here please! Go to other honda dealer! More

Exceptional beyond belief! I brought my wife's 2010 Odyssey van in to have it checked over and a new key made. I was a little concerned that I might not get great service becaus I brought my wife's 2010 Odyssey van in to have it checked over and a new key made. I was a little concerned that I might not get great service because I purchased the van at another dealer, (we had a NOT so exceptional experience there and that's why I brought it to Germain Honda to make sure I was sold a solid vehicle). To my complete surprise from the second I dropped it off to the moment I picked it up the ENTIRE staff at Germain Honda treated me as family!!!!!!! Lee who greeted me and helped me get checked in was awesome and super helpful with the loaner car. Don Hutlin was amazing kind, courteous, understanding and accommodating!! I thought that for being the service manager (whom I never even met at the other dealer) he was very hands on and wanted to make sure my families van was taken care of right! Which as a parent means a lot to know that a service center cares just as much for my children's safety as their own. Don followed up with me through out the day, which is something 99.9% of the time would never happen anywhere else. When I picked up my van which was in great shape and ten times cleaner than when I dropped it off, Henry was there waiting for me and ready to answer all my questions. And Jon in parts had my new key ready just as he had promised (which the other dealer never supplied me with a 2nd key). Like I said all the way to the moment I left the store including Karin the cashier every one treated me exceptionally great!! I truly have never had a better service experience and will be bringing my van back to Germain and only Germain for any future needs!! Thank you Don and the whole team at Germain Honda! More

Bad customer services in Service Department My advisor kelly moody took my car in a hurry. I saw when they bring my car back and after 1 hour waiting for her to come to me I decide to ask how l My advisor kelly moody took my car in a hurry. I saw when they bring my car back and after 1 hour waiting for her to come to me I decide to ask how long it will take. And she reply to me Did I check you in? I do not have your key but my key was on her desk. Also they wrote the wrong mileage And car model in the paperwork. No apologize for me. She really don't care about the situation More

Nancy Matthis , service advisior wqs exceptionally helpful ! Thought I had major problem with my 2010 Odyssey. (June 27) Nancy solved with a few clips under the van at cost of $15.00 Restored my faith in auto Thought I had major problem with my 2010 Odyssey. (June 27) Nancy solved with a few clips under the van at cost of $15.00 Restored my faith in auto dealers, especially Germain Honda. More

Absolutely pleasant experience My wife and I went in for an oil change on our 2012 Fit. While we waited we took a look at the 2016 Fits. The sales rep came out-Wayne Weiss and he wa My wife and I went in for an oil change on our 2012 Fit. While we waited we took a look at the 2016 Fits. The sales rep came out-Wayne Weiss and he was just a gem. We told him what we had and he showed us the HR-V which uses the same platform as the Fit. No pressure no nonsense and we just fell for the HR-V! The whole experience was just pleasant from the get go. And Wayne was just the best personable, pleasant a real gem. Germain Honda rocks!! More