Germain Honda of Naples - Service Center

Great Service Experience Took my vehicle to Germain for service for the first time. My service advisor was Dave Doden, who was very pleasant to work with. He communicated ever Took my vehicle to Germain for service for the first time. My service advisor was Dave Doden, who was very pleasant to work with. He communicated every step of the repair and made the entire process a great experience. I highly recommend that you seek out Dave for any service that is needed.. More

Excellent Customer Service I took my car to the service department to get it checked and Tyler Smith helped me thrilled he was very courteous and explained what was wrong with t I took my car to the service department to get it checked and Tyler Smith helped me thrilled he was very courteous and explained what was wrong with the car in detailed, I learned something! He kept me informed of what was going on with my car, he was very knowledgeable and attentive. I highly recommend this location, and Tyler Smith, if you’re looking for excellence! More

First Class Service department From start to finish I was impressed with my service experience at Germain Honda . Tyler Smith , my advisor was a true professional. He kept me well From start to finish I was impressed with my service experience at Germain Honda . Tyler Smith , my advisor was a true professional. He kept me well informed throughout the process . Great facility , great service and a great service advisor . I highly recommend Germain Honda More

First time for service A wonderful experience getting my vehicle service. Russell Sutton guided me through the entire process in a very professional manner. the dealership A wonderful experience getting my vehicle service. Russell Sutton guided me through the entire process in a very professional manner. the dealership is first class in so many ways More

Oil change marvelous service Aamir Khan (service advisor) Aamir was unquestionably the best service advisor I’ve ever had,very detailed in all things very courteous too all my re Aamir Khan (service advisor) Aamir was unquestionably the best service advisor I’ve ever had,very detailed in all things very courteous too all my requests That is why I give him excellent ratings More

Great service at Germain Honda, Naples Amir went above and beyond to provide terrific service. I came in because me key fob wouldn’t work. A new one had to be ordered. As I left the deal Amir went above and beyond to provide terrific service. I came in because me key fob wouldn’t work. A new one had to be ordered. As I left the dealership Amir noticed moisture in one of my rear taillights. When I returned a few days later, he not only took care of having my key programmed but he had the tail light replaced. That is what I call great service. More

Recall and multi-point inspection Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. More

Recall Service I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car in where it needed to be. He showed me where the waiting lounge was. After waiting for the service, Russel brought to my attention to what the car needed besides the airbag in the Multi-Point Inspection. He was very attentive and specifically described everything. Tremendous customer service. More

New Tire Purchase Always feel the customer comes first. Pleasant employees eager to help me with my needs. Bright airy customer waiting area with great snacks and beve Always feel the customer comes first. Pleasant employees eager to help me with my needs. Bright airy customer waiting area with great snacks and beverages while I wait. Russell Sutton, my service representative is very friendly and professional and listens to my needs. I feel comfortable putting my needs in his hands knowing that my needs will be met and I will receive the best products and service. He is also very good at keeping me informed as to the progress that is taking place on my car. More

Highly Recommend! I have been having my vehicles serviced with Germain Honda for the last 14 years. Through the years I like having the same service advisor that knows I have been having my vehicles serviced with Germain Honda for the last 14 years. Through the years I like having the same service advisor that knows you and listens to what your concerns are. After George who left a few years ago I have had several of the advisors but I never felt I had that kind of service. When I took my daughters vehicle in right after Christmas, I had Aamir Khan and right from the start, I knew this was going to be a great fit. Aamir is very knowledgeable, has a great personality, v and is willing to listen to what your concerns are and explain what needs to be done. He went above and beyond the service I could have ever expected. I also would like to address the woman who check the customers out they are very nice and helpful. More