Germain Honda of Naples - Service Center

Recall and multi-point inspection Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. Tyler Smith was very courteous, helpful and knowledgeable. He got me in and out in a very short period of time. Great explanation of the service. More

Recall Service I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car I came in for the first time to give my Honda Civic to service it for a Takata Airbag recall. Today, 2-11-2019, Russell helped me by orienting my car in where it needed to be. He showed me where the waiting lounge was. After waiting for the service, Russel brought to my attention to what the car needed besides the airbag in the Multi-Point Inspection. He was very attentive and specifically described everything. Tremendous customer service. More

New Tire Purchase Always feel the customer comes first. Pleasant employees eager to help me with my needs. Bright airy customer waiting area with great snacks and beve Always feel the customer comes first. Pleasant employees eager to help me with my needs. Bright airy customer waiting area with great snacks and beverages while I wait. Russell Sutton, my service representative is very friendly and professional and listens to my needs. I feel comfortable putting my needs in his hands knowing that my needs will be met and I will receive the best products and service. He is also very good at keeping me informed as to the progress that is taking place on my car. More

Highly Recommend! I have been having my vehicles serviced with Germain Honda for the last 14 years. Through the years I like having the same service advisor that knows I have been having my vehicles serviced with Germain Honda for the last 14 years. Through the years I like having the same service advisor that knows you and listens to what your concerns are. After George who left a few years ago I have had several of the advisors but I never felt I had that kind of service. When I took my daughters vehicle in right after Christmas, I had Aamir Khan and right from the start, I knew this was going to be a great fit. Aamir is very knowledgeable, has a great personality, v and is willing to listen to what your concerns are and explain what needs to be done. He went above and beyond the service I could have ever expected. I also would like to address the woman who check the customers out they are very nice and helpful. More

Highly recommend! Took our 2018 CR-V in for the 20,000 mile service. All it needed was a oil change and tire rotation. Aamir took great case of me. Their full synthetic Took our 2018 CR-V in for the 20,000 mile service. All it needed was a oil change and tire rotation. Aamir took great case of me. Their full synthetic oil change was $55 less than Jiffy Lube! Comfortable lounge, great amenities, Highly recommend! More

Working with Tyler Smith on my CR-V service Recently I made couple visits to this dealership for servicing of my CR-V. Tyler Smith has been very responsive and his recommendations were spot on. Recently I made couple visits to this dealership for servicing of my CR-V. Tyler Smith has been very responsive and his recommendations were spot on. More

Great Customer Service I am a retired Customer Service Supervisor. I was pleased to have Tyler Smith as my service representative. He has excellent customer service skills. I am a retired Customer Service Supervisor. I was pleased to have Tyler Smith as my service representative. He has excellent customer service skills. He greeted me with a smile, new all the answers to my questions, and kept me informed while I waited for my car. Thank You Tyler. More

tyler smith I went to Germain Honda to repair my 2018 Accord which was recalled for a software issue with the rear camera display. Tyler Smith was my service advi I went to Germain Honda to repair my 2018 Accord which was recalled for a software issue with the rear camera display. Tyler Smith was my service advisor and I must tell you that he was very personable and knowledgeable explaining to me what the issue was, how it would be fixed and what I might expect after like resetting prior radio station setups, etc. I got the car back in less time that was estimated and I was very pleased with the service. The dealership is A1 and so is Tyler. Thank you for making a positive experience for me. More

Lee Glesmer has assisted me when my 2013 Civic needed service for 4 years now. He is always professional, knowledgeable, and kind. I trust his advice and judgmen has assisted me when my 2013 Civic needed service for 4 years now. He is always professional, knowledgeable, and kind. I trust his advice and judgment, and this makes it easy to trust Germain Honda. More

Recent service visit Recently had my new Honda serviced-great experience, as always at Germain Honda Service dept. Service Advisor was Tyler Smith - have worked with him b Recently had my new Honda serviced-great experience, as always at Germain Honda Service dept. Service Advisor was Tyler Smith - have worked with him before at the old dealership, and he is still doing a fine job. Very efficient and organized, got my service completed on time and everything done right. This is my third new car from Germain Honda over the years and one of the reasons I keep coming back is the quality of the Service dept and employees like Tyler Smith. I would recommend this dealership without any question. Dan Kelly, Naples, Florida. More