Germain Honda of Naples - Service Center

Exceptional Service I was pleased with every aspect of my service experience with Germaine Honda. My Service Advisor was excellent -- he was knowledgeable and kept me I was pleased with every aspect of my service experience with Germaine Honda. My Service Advisor was excellent -- he was knowledgeable and kept me updated as the work progressed. I was very comfortable working with him. More

Excellent!! Germain Honda provides excellent service every visit! The staff is great. I recommend them highly and will be a customer for life! Thank you very much Germain Honda provides excellent service every visit! The staff is great. I recommend them highly and will be a customer for life! Thank you very much. More

Great Service I want to thank Service Adviser David Doden and Technician Braulio de la Cruz for doing such a wonderful job. David signed me in and kept me appraise I want to thank Service Adviser David Doden and Technician Braulio de la Cruz for doing such a wonderful job. David signed me in and kept me appraised during the service process. When my CRV was done being serviced, the payment process was swift, efficient and friendly. My CRV was outside waiting for me. When I got in the vehicle I immediately noticed that it was clean and that the inside windshield had been washed (something I had needed to do)! On top of this, I received a coupon for a free car wash. I feel relaxed and confident knowing my CRV has been properly cared for and that reliable, friendly, professional service is so close by. Thank you Germain Honda of Naples! More

First Service Aamir my service rep did an excellent job taking care of me and was very professional and just a very pleasant individual to associate with. I will de Aamir my service rep did an excellent job taking care of me and was very professional and just a very pleasant individual to associate with. I will definitely return to Germain for my next service. Hopefully Aamir will assist me again. A couple of notes for management: 1)The survey sent by Honda is to long. I filled it out this time but I will not fill it out again. This survey sent from the dealership is short and concise and I do not mind filling it out. 2) To use "EXCELLENT" as a top rating is noT how individuals think. When you ask people how the service was they normally say " GREAT". This should be your top rating. If the rep is pleasant and professional then they met all expectations. EXCELLENT HAS TO BE SOMETHING OUT OF THE ORDINARY LIKE YOU WASHED MY CAR, ETC. More

Quick and Efficient This was my first experience with the service department. Service advisor David Doden was very professional and explained in great detail the service This was my first experience with the service department. Service advisor David Doden was very professional and explained in great detail the service to be performed. The oil change was performed quickly and efficiently. I will definitely return for future needs. More

Great service, as always. Brought my car in for an oil change. Tyler Smith got me in and out in under an hour, and I got a free car wash. This dealership always gives great s Brought my car in for an oil change. Tyler Smith got me in and out in under an hour, and I got a free car wash. This dealership always gives great service and I usually deal with Tyler. Great guy! More

Tyler Smith handled my TPMS problem. He checked to make sure it was covered under warranty & got the authorization with no deductible required. Kept me abreast of handled my TPMS problem. He checked to make sure it was covered under warranty & got the authorization with no deductible required. Kept me abreast of the situation & was finished in a very short time. Excellent service, I only deal with him. Thank you. More

Fine service dept. Russell Sutton was an excellent representative. He was in the service technicians were knowledgeable, thorough, efficient and personable In dealing w Russell Sutton was an excellent representative. He was in the service technicians were knowledgeable, thorough, efficient and personable In dealing with my service appointment. Thank you. More

Extra Effort My wife and I were on our way from Sarasota to Boca Raton Florida for a work event/awards ceremony. While on 75 just north of Naples our vehicle deve My wife and I were on our way from Sarasota to Boca Raton Florida for a work event/awards ceremony. While on 75 just north of Naples our vehicle developed a severe "shake" in the front end. I pulled over and checked the lug nuts to make sure we did not have a tire coming loose(recently had a new tire put on right front because of nail puncture). We jumped back on the highway and the "shake" in the front end was still there so we looked up the nearest Honda dealer-Germain- and spoke with Russell Sutton in service....luckily we were only 1 exit north of them and were there in 10 minutes. Russell was able to get us right in and have a tech diagnose the problem.....This time the left front tire had a problem....belt separating inside the tire which was causing the shake. They had a replacement tire in stock and got us back on the road within a couple hours....AWESOME SERVICE. If I lived in Naples, Germain would be where I'd have my vehicle serviced.....Friendly/knowledgeable staff that are very accommodating, right down to the snacks in the waiting area. They turned a potential "bad day" into a minor bump in the road...Super Job to everyone that was involved in getting us back on the road!! Thanks More

Great people, Great Service! Took my daughters car in for routine maintenance and to have new headlights installed. Drew took great care of me, and Dan did a fantastic job and co Took my daughters car in for routine maintenance and to have new headlights installed. Drew took great care of me, and Dan did a fantastic job and completed my repair quickly, and more importantly, perfectly. I was impressed by their attitude and communication. Loved the employees, the facility and the prices! Highly recommend. More