Germain Honda of Naples - Service Center

Very friendly and accommodating. Aaron Fairchild made sure everything was taken care of and made sure i was updated throughout the process. Aaron Fairchild made sure everything was taken care of and made sure i was updated throughout the process. More

My experience with car service at this dealership site was exceptional because of Aaron Fairchild’s customer service. He was very attentive and helpful and had my car checked in and out with efficient tur was exceptional because of Aaron Fairchild’s customer service. He was very attentive and helpful and had my car checked in and out with efficient turn around time. Thanks Aaron for such a high standard customer service More

Very welcoming,the people always attentive to answer any questions with kindness and professionalism i felt that confident questions with kindness and professionalism i felt that confident More

I typically have had very good experiences at Germaine Honda but Not today. I brought my car in today to have the brakes checked. The porter that came to my car barely greeted me and told me to follow him Honda but Not today. I brought my car in today to have the brakes checked. The porter that came to my car barely greeted me and told me to follow him. He told me to wait inside (where no one was behind their desks) and I stood and waited with another woman. Finally a service advisor came in and waited on the other woman and I still waited. Meanwhile people that came in after me were being helped by the service advisors outside. I said something and was then directed to Ameris outside. She told me it would take 2.5 hours possibly a little longer since I was leaving my car. At 2:00 I called Ameris who told me the car still had not been looked at and she would try to have it done today, but then asked if at all possible could I leave it another day. Since I rely on my car for work I said no. I called back roughly a half hour later and spoke with a service manager iwho told me that typically if someone leaves their car, they fit them in throughout the day. That was not communicated that to me at the beginning. The advisor said my car could be ready by 5:00 but as I told Ameris, I needed my car in the afternoon for an app’t. I requested that they just pull my car out front and I would pick it up without being worked on. As I shared earlier, I typically have better experiences at Germaine Honda, but today was not one of them. Respectfully I need to share that the porter who (barely) greeted me when I pulled my car in, needs to learn to greet people appropriately and communicate with customers and not just tell them to follow him. & I respectfully share that the service advisor I dealt with today needs a mentor to learn from to gain some experience. More

Arron Fairchild was very helpful and service was excellent but it took 3hours to have my oil/filter and 2 new tires installed.Time element should be addressed. F.MacMillan 978 807 5478 excellent but it took 3hours to have my oil/filter and 2 new tires installed.Time element should be addressed. F.MacMillan 978 807 5478 More

The service I received last time was one of the best from Honda Company. Mr. Albert Checo is one of the best. Very polite and always helpful and answers my questions regarding the car I’ Honda Company. Mr. Albert Checo is one of the best. Very polite and always helpful and answers my questions regarding the car I’m driving. As a customer I am very grateful since that day the car start normally. Thank you Albert keep it that way More

Went to them for service. Easy to get an appointment and the service was completed in a timely manner. Easy to get an appointment and the service was completed in a timely manner. More

Albert Checo was Absolutely AMAZING ! !! He understood my problem & arranged for it to be fixed in a Very Timely way. He also arranged for me to have a loaner car so I did not have to wai !! He understood my problem & arranged for it to be fixed in a Very Timely way. He also arranged for me to have a loaner car so I did not have to wait at the dealership. He then called me to let me know that my car was ready to be picked up. More

Sebastian has excellent customer service. Was available for me at all times. Helped explain all issues needed for repairs. Highly recommended!! Was available for me at all times. Helped explain all issues needed for repairs. Highly recommended!! More