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Germain Honda of Naples - Service Center

Naples, FL

4.9
689 Reviews

689 Reviews of Germain Honda of Naples - Service Center

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September 18, 2023

Frank Silva was an excellent service manager on my last visit. He was friendly and precise. I have enjoyed having my vehicle service at Germain Honda. More

by office
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Silva
Sep 18, 2023 -

Germain Honda of Naples responded

Your continued business and complete satisfaction mean so much to us all. Thank you for sharing your positive experience with Frank. We know he has enjoyed working with you and we all look forward to your next visit. Best Regards, Don Nelson General Manager

September 15, 2023

David Doden and his maintenance team did an excellent job on my Honda Odyssey during my visit. They fixed my recall also. More

by vdibeler@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Germain Honda of Naples responded

We thank you for choosing to service with us here at Germain Honda of Naples. Our team is happy to know that David provided you with the quality guest experience you deserve as a valued Germain customer. Best Regards, Don Nelson General Manager

September 14, 2023

Landon Bates goes beyond the service and makes you feel like family. He addresses all your concerns and keeps in touch with you though out the whole process. He is someone I will always ask for! More

by lisalee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates.
Sep 14, 2023 -

Germain Honda of Naples responded

We're happy to hear that Landon made sure you had an excellent service experience, and that all of your needs and expectations were efficiently met. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

September 14, 2023

Zachary Hadfield & Julio Ferrer took care of our routine service at our appointed time. Professional and friendly service. More

by MaryAnn & Tom Grieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Ferrer & Zachary Hadfield
Sep 15, 2023 -

Germain Honda of Naples responded

Ensuring a positive service experience is our ultimate goal. We are thrilled to know that you received nothing less than our best at your visit. Best Regards, Don Nelson General Manager

September 13, 2023

Staff, David DODEN especially, is always pleasant, friendly and most helpful in all ways. Thank you for honoring my concerns and being ready to make my time at the dealership pleasant and comport able More

by Guprobbin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenny is superb….always, Claude Babineau
Sep 13, 2023 -

Guprobbin responded

I have been very pleased with my experience at GERMAIN Honda of Naples. My David DODEN has always been pleasant, friendly and very helpful. I have found that to be true with all of the staff/employees at GERMAIN Honda. They understand my concerns and make sure that they are addressed appropriately and are corrected in a timely manner.

Sep 13, 2023 -

Guprobbin responded

Already responded

Sep 13, 2023 -

Germain Honda of Naples responded

Thank you for leaving David and our team this 5-star review! We are so glad that he could get you and your automotive needs seamlessly taken care of! Your safety and satisfaction are of the utmost importance to us. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns! Best Regards, Don Nelson General Manager

September 09, 2023

Appointments always on time and vehicles ready when promised'. Dave Doden goes out of his way to be helpful. More

by colernninja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seref Denizeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Doden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Germain Honda of Naples responded

We thank you for choosing Germain Honda of Naples for your automotive service needs. Best Regards, Don Nelson General Manager

September 09, 2023

Landon Bates in service was professional and completed the service of my vehicle in the time mentioned. I'll feel confident using Landon in the future. Landon, Thanks for the great service. More

by joekrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Sep 11, 2023 -

Germain Honda of Naples responded

Thank you so much for the 5-star review! We are so happy that you had such a great experience with our service department, and that Landon was able to facilitate such a smooth car repair for you! We all look forward to next time. Best Regards, Don Nelson General Manager

September 03, 2023

My service advisor, Zachary Hadfield, was very cordial, knowledgeable and friendly. He performed his job with utmost professionalism. More

by bart.schuh1809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary Hadfield
Sep 05, 2023 -

Germain Honda of Naples responded

Thanks, Bart! It's great to hear that Zachary was so helpful, attentive, and professional and that he took great care of your Honda. We appreciate your business and hope to work with you again in the future. Best Regards, Don Nelson General Manager

September 03, 2023

This dealer is very centrally located, nice and helpful associates like Landon Bates. Landon kept me informed during the entire repair process. More

by Greg Santa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Sep 05, 2023 -

Germain Honda of Naples responded

We appreciate you sharing your positive and informative service experience with Landon. See you next time. Best Regards, Don Nelson General Manager

September 01, 2023

Landon Bates was very attentive. Checked in on my throughout my visit and gave me updates. Noticed some manufacturer defects on my car and offered to look into my warranty to see if More

by SLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Bates
Sep 01, 2023 -

Germain Honda of Naples responded

Thank you so much for your amazing review! We couldn't be more honored by your very kind words, and we are thrilled that Landon could provide you with the quality service that you so much deserve! Best Regards, Don Nelson General Manager

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