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Germain Honda of Naples - Service Center

Naples, FL

4.9
702 Reviews
Call Service Center (239) 628-4372

702 Reviews of Germain Honda of Naples - Service Center

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February 12, 2024

The service received is Excellent, Josue, Alex and other staff are very attentive. Thank you. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Quintanilla, Alex Mecanic, all staff
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Feb 13, 2024 -

Germain Honda of Naples responded

Your complete satisfaction is the goal of our team here at Germain Honda of Naples, thank you for sharing. Best Regards, James Koser General Manager

February 08, 2024

Edward Lee did a great job in informing me about the maintenance issues with my vehicle and when the service would be completed!!! More

by suzanne.moore1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuffle Service
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Feb 08, 2024 -

Germain Honda of Naples responded

Our team appreciates you sharing your positive and informative service experience with Edward. Thank you for choosing Germain Honda of Naples for your automotive needs. Best Regards, James Koser General Manager

February 07, 2024

As always, Landon Bates did, an excellent job managing my Accord issue. He's an asset. More

by tbekash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
landen bates
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Feb 07, 2024 -

Germain Honda of Naples responded

We thank you for leaving Landon this kind review. Our team is happy to know he once again delivered a positive outcome during your service visit. Best Regards, James Koser General Manager

February 06, 2024

Landon was a very good service representative. Our problem was not fixed the first time, but it was the second time. He is a friendly, helpful person. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon
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Feb 07, 2024 -

Germain Honda of Naples responded

We appreciate your patience and understanding in allowing Landon and our team the opportunity to continue to address your concern a second time ensuring we got it corrected. Thank you for leaving Landon this positive feedback regarding your visit. Best Regards, James Koser General Manager

February 05, 2024

Bruce Papp did an excellent job managing the service for my 2017 Pilot. He is a dealer asset! More

by Stjamespete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Carattinni
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruce Papp
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Feb 05, 2024 -

Germain Honda of Naples responded

It's great to hear that your service experience was so pleasant and that you felt well accommodated by Bruce throughout the process. We appreciate your business and thank you for the kind review. Best Regards, James Koser General Manager

February 03, 2024

Germain Honda has always been my dealer of choice. Everyone that works there has always been courteous and honest! I, also, find their waiting area clean and furnished with coffee and snacks. They, More

by Shirley Mordini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Walgreen
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Feb 05, 2024 -

Germain Honda of Naples responded

Your continued business and trust in our team mean so much to us all. Thank you for taking the time to leave us this kind review. Best Regards, James Koser General Manager

February 02, 2024

Bruce PAP provided excellent service even though we were not able to resolve my issue completely More

by mark8792
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce PAPA
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Feb 05, 2024 -

Germain Honda of Naples responded

Thank you for leaving Bruce this kind review as well as for your business. Best Regards, James Koser General Manager

January 28, 2024

From the moment I pulled my Honda pilot in the service I received was top shelf! Bruce Pap kept me well informed during the whole repair process! More

by flynnjeff77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Pap
Report | Print
Jan 29, 2024 -

Germain Honda of Naples responded

Thank you for taking the time to share your positive service experience with Bruce. We are happy to know your visit was a quality Germain experience from beginning to end. Best Regards, James Koser General Manager

January 27, 2024

This dealership is run very efficiently. From the moment I arrived I was immediately greater by a service technician to make sure I was promptly attended to. More

by nyfl0511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josie Quintanilla
Report | Print
Jan 29, 2024 -

Germain Honda of Naples responded

Thank you so much for sharing your experience with our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every single experience to be “five stars”! We appreciate you, your business, and the positive feedback. All the best! Regards, James Koser General Manager

January 27, 2024

Easy to set up appointment and drop my vehicle off early. David Doden was friendly and helpful throughout the process More

by Chris
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Doden
Report | Print
Jan 29, 2024 -

Germain Honda of Naples responded

Thanks, Chris! We're glad you felt well accommodated during your service visit. We appreciate your business and hope to work with you again in the future. Best Regards, James Koser General Manager

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