Germain Honda of Naples - Service Center

When I arrived for my service appointment I was immediately greeted by an attendant who took my info. Josue Quintanilla, my service advisor, then took over. He explained all the service options ava immediately greeted by an attendant who took my info. Josue Quintanilla, my service advisor, then took over. He explained all the service options available in a clear and professional manner. The service was completed within the time parameters he gave me, and I was very satisfied. I'd recommend this dealership's service department. More

Bruce Pap was professional, courteous and personable. He took the time to explain the reason for the recall. He made this service visit most effortless. Thanks. He took the time to explain the reason for the recall. He made this service visit most effortless. Thanks. More

Josue Quintanilla was our service rep. We picked up a nail in one of our tires as we left Naples to drive north. Josue treated us as though we were his personal customers even though this We picked up a nail in one of our tires as we left Naples to drive north. Josue treated us as though we were his personal customers even though this was likely a one time visit. He was attentive, courteous and knowledgeable. We needed additional work on the vehicle which he explained thoroughly. If you need work on your vehicle or are looking for a new one, this dealership should be your first stop. Ask for Josue, you will be glad you did. More

I was vacationing in Naples when the service light came on. Called and Pap Bruce at the dealership said it would be best to get the service done in FL rather than trying to drive to NY and get it done upon on. Called and Pap Bruce at the dealership said it would be best to get the service done in FL rather than trying to drive to NY and get it done upon my return. They were quick, professional, communicative and the waiting room was very clean. Not to mention the crazy good coffee, lattes and snacks. To top it off Pap gave me a complimentary car wash coupon. Definitely a great experience. Thanks! More

Josue Quintanilla went above and beyond and took action. To start out he just double checked when I went to get touch up paint while getting an oil change and saw the parts person put in wrong part number s To start out he just double checked when I went to get touch up paint while getting an oil change and saw the parts person put in wrong part number saving me 50 bucks. He explained how to apply touch up paint. He also took pics and discussed with appropriate people on another issue I brought up to him More

The rating is for the service side only. Brandon Bates. My service advised, excelled at keeping me up to date on the progress of my service. Brandon Bates. My service advised, excelled at keeping me up to date on the progress of my service. More

Bruce Pap, my service advisor at Germain Honda in Naples, Florida excelled in making me feel very good about the service I was about to receive. He answered all my concerns regarding my Honda CRV and arrange Florida excelled in making me feel very good about the service I was about to receive. He answered all my concerns regarding my Honda CRV and arranged a courtesy automobile for my use. He personally went out of his way to stay in touch with me during the repairs. As this was my first experience with an automobile service in Florida, I certainly will call upon Germain Honda for any other concerns regarding my automobile. Bruce Pap is most certainly a warranted asset and ambassador to Germain Honda. More

Clean, and courtesy. People with a good knowledge of Honda service and parts. Nice waiting lounge People with a good knowledge of Honda service and parts. Nice waiting lounge More

David Doden was excellent and customer friendly. Really knows his stuff!!!! David is a very caring and capable guy Really knows his stuff!!!! David is a very caring and capable guy More

Josue was kind, informative, explained the service and was available for questions. The dealership schedules too many appointments so our 1:30 pm appointment did Not conclude until nearly 4 pm. This was f was available for questions. The dealership schedules too many appointments so our 1:30 pm appointment did Not conclude until nearly 4 pm. This was for B1 service which is primarily an oil change. We did not even do tire rotation. All said for this length of time the expense did not feel worth the use of Germain Honda, even though Josue did a good job. More