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Germain Honda of Naples - Service Center

Naples, FL

4.9
723 Reviews

723 Reviews of Germain Honda of Naples - Service Center

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June 05, 2025

Professional, pleasant,and seem happy. Often understate time it will take for service. Ex: last visit (May 25) I was told service would take about 2 hours. 3 and 1/2 hours later i was fini More

by Theoddoak
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Elan
Jun 05, 2025 -

Germain Honda of Naples responded

Thank you for the feedback. Not meeting expectations regarding service times during your recent interactions is truly regrettable. The importance of timely service is understood, and your business is valued. Processes are being reviewed to ensure a more efficient experience in the future. Feel free to contact me to discuss this further if you have any questions or concerns. Best Regards, James Koser General Manager 239-307-0643 jkoser@germaincars.com

June 05, 2025

Love the new service person I am working with. His name is Marco. Great dealership when I bought my Honda..This is my 3rd Honda Odyssey. The last 2 I bought in Santa Monica, Ca. More

by jcbelluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Carattinni
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2025

I live in Fort Myers but I prefer to drive down to Naples because everyone is so much nicer and professional especially Christopher Elan. More

by mercedeswilliamson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRISTOPHER ELAN
Jun 04, 2025 -

Germain Honda of Naples responded

We thank you for traveling to Naples and allowing Chris and our team to provide you with the quality Germain experience you deserve as a valued customer. See you next time. Best Regards, James Koser General Manager

June 03, 2025

I've had my Honda serviced at Germain for the past 4 years. They have consistently done an outstanding job and been very responsive to my needs. Service advisors are always professional and courteous. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chri Elan
Jun 03, 2025 -

Germain Honda of Naples responded

Thank you for sharing your overall satisfaction with our service team. Your continued business and kind words are greatly appreciated. Best Regards, James Koser General Manager

May 30, 2025

todo fue muy profesional y muy buen trato de parte del señor Carlos y demás personas que nos atendieron More

by karelldiazcr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Jun 03, 2025 -

Germain Honda of Naples responded

Nuestro equipo trabaja arduamente para garantizar experiencias de calidad para los huéspedes en cada punto de contacto. Gracias por elegir a Germain. Saludos, James Koser Gerente General

May 29, 2025

I bought a used car here a few years ago and signed up for one of the Germain Service contracts. From the first interaction with Aaron Fairchild I could tell that there would be a rare level of care, cour More

by Thomas.sharp61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fairchild
May 29, 2025 -

Germain Honda of Naples responded

Thomas, thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Aaron and our team consistently provides you with quality and efficient service. Please do not hesitate to give us a call if there is ever anything more that we may help you with. See you next time. Best Regards, James Koser General Manager

May 24, 2025

I am happy that Chris Elan is my service advisor. He is working with me to make a situation better after I had a less than enjoyable experience when I brought my 2024 CRV in for 2 recalls & an oil ch More

by Grateful90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Elan
May 27, 2025 -

Germain Honda of Naples responded

Thank you for allowing Chris the opportunity to turn your experience around. Our goal is your complete satisfaction. Best Regards, James Koser General Manager

May 24, 2025

Excellent work very attentive keeping me informed of all the service process of my car More

by Yordanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Fairchild
May 27, 2025 -

Germain Honda of Naples responded

Our team is happy your enjoyed a positive and informative service experience. Best Regards, James Koser General Manager

May 21, 2025

Albert Checo went above and beyond not only to inform me of the status of my recall order but also found a way to provide me with a routine maintenance at the same time that otherwise would have required an More

by margeklasa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2025 -

Germain Honda of Naples responded

Thank you for leaving Albert this kind review. We are happy that he provided you with the quality and convenient service experience you deserve as a valued Germain customer. Best Regards, James Koser General Manager

May 21, 2025

Logan went the extra mile to get me a loaner car and determine what the car truly needed. More

by Fit in Naples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
May 21, 2025 -

Germain Honda of Naples responded

Thank you for leaving Logan this kind 5-star rating. We are thrilled he took great care of you during your recent visit. Best Regards, James Koser General Manager

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