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Germain Honda of Dublin
Dublin, OH
4,274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,274 reviews
June 17, 2011
I needed to bring my wife's CR-V in for service before she embarked on a trip. I, of course, remembered late in the evening and quickly called Germain Honda. Jenny stayed past closing to help get our ca she embarked on a trip. I, of course, remembered late in the evening and quickly called Germain Honda. Jenny stayed past closing to help get our car in for the service. When we arrived she was waiting with a smile and we finished off the paperwork. The work was finished ahead of schedule the next morning. Great customer focus from Jenny and service from the mechanical folks. Thanks, Les Fischer More
by Les Fischer
Employees Worked With
Jenny Martino
June 16, 2011
Germain Honda was wonderful to deal with on every level. The sales and financing departements are excellent. The service from our sales representative surpassed all our expectations. The sales and financing departements are excellent. The service from our sales representative surpassed all our expectations. More
by mswecker
Employees Worked With
Frankie Pulsinelli, Frank Pulsinelli
June 01, 2011
The best car experience I have ever had by far. I went to the dealership with my hopes very low that I would be able to purchase a car at all. Jessica and Cindy went Above and Beyond to make sure my husband the dealership with my hopes very low that I would be able to purchase a car at all. Jessica and Cindy went Above and Beyond to make sure my husband and I were pleased. We will be sending everyone we know, who is in the market for a car change, straight to Germain Honda of Dublin!! More
by tsummers
Employees Worked With
Jessica Germain and Cindy LeRose
May 23, 2011
Thanks! Eddie was very friendly and helpful. Made me feel comfortable that he would find the root of my problem and help me out. He reassured me that if I had any other problems that I could count on h feel comfortable that he would find the root of my problem and help me out. He reassured me that if I had any other problems that I could count on him to fix the issue or at least help in assisting to do so. Overall my experience with the Service area has been great. Thanks Eddie! More
by chrisjj003
Employees Worked With
Eddie Sorell, Eddie Sorrell
April 22, 2011
I came in to try to find a part for my 99 Civic that I had been advised by a local shop that I needed to get. After discussing the problem with my car with Sean and then JC walked up and we discussed the had been advised by a local shop that I needed to get. After discussing the problem with my car with Sean and then JC walked up and we discussed the issue. They told me that they believed it may be an easier fix than i was expecting. They got me the correct part and they even offered to show me or help install the knob in my car. I was really relieved that i didnt need to buy a complete heater control panel. AWESOME customer service! More
by civicowner99
Employees Worked With
Sean & JC in the parts
March 25, 2011
We had a great experience at Germain Honda of Dublin. After speaking to Mike Frustaci on the phone, asking him questions about the Honda Odyssey, we decided to come in and look around. Mike really took h After speaking to Mike Frustaci on the phone, asking him questions about the Honda Odyssey, we decided to come in and look around. Mike really took his time showing us the vans, and answered all our questions. He went above and beyond to make sure we were satisfied customers. The dealership gave us a very good deal on our trade in, and was quick to come to a price that we were pleased with on the Odyssey. The dealership including their used car sales manager Jeremy, made this an enjoyable car buying experience. The financing dept. was also very helpful in finding the right loan for us. We are now happy owners of a great Honda Odyssey, and we would highly recommend them and their saleman Mike Frustaci!! Pete and Rebekah F. More
by petereba02
Employees Worked With
Mike Frustaci
March 15, 2011
Great experience with this dealership! From the minute I walked in the door I was greeted with a friendly sales person named Myron . He was efficient and the rest of the team was effective and thorough. I walked in the door I was greeted with a friendly sales person named Myron . He was efficient and the rest of the team was effective and thorough. I will recommend this dealership in the future. Got exactly what I wanted for the best price in town! More
by mmcnaugh
Employees Worked With
Myron Oliver
December 14, 2010
I had previously created a totally different review that was very negative based on past experiences. However, I have updated this due to newer developments and the intervention of Mark that Part and Servic was very negative based on past experiences. However, I have updated this due to newer developments and the intervention of Mark that Part and Services Director). I had been very disappointed because I had left several messages with no response for both specific members of the team and also the general mailbox. I finally reached a point where I asked to speak with the General Manager and was sent to Mark's mailbox. He returned my call within hours and escalated the issues appropriately. I definitely felt that when I was actually at the service center that the team members were friendly, but was so disappointed with the follow up that it really tained the experience. I would have rated my overall experience as higher, but unfortunately there is still doubt about whether or not I would have ever received any level of service without involving the Director and truly do not know if there is potential for the lack of phone response to happen again. I genuinely hope that my experiences will improve going forward. Quick Tip: They also have a shuttle service to help with transportation to and from the service center for a 10 mile radius, though I did not learn about that until Mark told me it was available (which was my 3rd visit to the center.) More
by myers509
Employees Worked With
Several members of Service team, previously Jeff in sales
October 20, 2010
Horrible customer experience. Lazy and argumentative staff. Stay away. Plenty of other Honda service centers and dealers in the city. I will have to drive a little farther but they wont be seeing me or staff. Stay away. Plenty of other Honda service centers and dealers in the city. I will have to drive a little farther but they wont be seeing me or my wallet every again. Service mgr has a lot of bad apples that he/she will to coach out! More
by dwyert
Employees Worked With
Damien
August 16, 2010
'Customer Service' is does not exist at this Honda dealership. I leased my vehicle at Roush but since I lived in Dublin I had my vehicle serviced at Immke. This is the second Honda I have leased. dealership. I leased my vehicle at Roush but since I lived in Dublin I had my vehicle serviced at Immke. This is the second Honda I have leased. My car doors rattled like they were falling off every time I drove over even a small bump. The engine also had a rattle. I was informed by Immke service reps. that my door regulators needed to be replaced, they would order them and call me. Several weeks later I still had not been called. I called, spoke to service manager. He informed me that the parts were in, they would need the car for 8 hours, bring it in later that week. Long story short, they kept my car all day, squirted some sort of lubricate all over the windows and left a big mess inside my vehicle. Doors still rattled just like before...they told me the 'regulators' had been replaced and they "shimmed' the engine up so it would not rattle anymore. I went through this with them several times and my problen was still not fixed!!! My lease just expired on the car; I couldn't turn it in quick enough!!!! I will never lease or purchase another Honda! NOTE: This group knew my lease was expiring soon; they made no effort to sell or lease me another vehicle! AND they certainly didn't try to make the necessary repairs on the car. Wonder if it will be repaired before they sell it! I just bought a Lexus. More
by Lexus owner
Employees Worked With
Service Reps and Service Manager
