Germain Ford of Columbus

Prompt service Polite knowledgeable customer service people Comfortable waiting area Reasonable wait time Attention to detail people Comfortable waiting area Reasonable wait time Attention to detail More

Very friendly atmosphere answered all questions with knowledge and responsibilities i would definitely go here again to purchase my next vehicle! knowledge and responsibilities i would definitely go here again to purchase my next vehicle! More

Always takes care of my needs. I live 90 miles from this dealership. I purchased my car here and have it serviced here. I live 90 miles from this dealership. I purchased my car here and have it serviced here. More

Torrey Who took care of me, and made sure everything was taken care of on my car was terrific and very helpful. I was disappointed that were no discounts for oil changes or on batteries. Discounts are very taken care of on my car was terrific and very helpful. I was disappointed that were no discounts for oil changes or on batteries. Discounts are very helpful for us hard-working people. Hopefully Germain Ford, Will soon provide coupons. More

I scheduled a service appointment and the associate was patient and was able to answer all of my questions. He also kept me updated on my truck’s repair status. patient and was able to answer all of my questions. He also kept me updated on my truck’s repair status. More

Very easy to deal with had a good time buying from Germain Ford was offered water or coffie Germain Ford was offered water or coffie More

Enjoyed working with Torrey. . He explained what my car needs in addition to an oil change. . He explained what my car needs in addition to an oil change. More

Terrible, Josh didn't seem to know anything that was going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was the going on. I had to text first to get any kind of communication. I showed up for my rental and he tried to make it seem like it was my fault I was there early when I showed up when he told me to and had lost the paperwork briefly so I wasn't even there early. Asked if my car was safe to drive while I waited and he responded with "how has it been driving". Completely ridiculous that somebody this inept is allowed to work with the customers. I feel like you should have somebody who has a little bit more knowledge on the floor. I will never work with him again and if I have to I'll go somewhere else for service. More

Really love the staff and Germain, all the employees are very attentive to my concerns and willing to talk through any issues. Tyler in the service area is exceptional and a pleasure to work with. very attentive to my concerns and willing to talk through any issues. Tyler in the service area is exceptional and a pleasure to work with. More

I was in for an oil change and front end suspension noise. Tom took great care of me and the whole staff was very friendly. noise. Tom took great care of me and the whole staff was very friendly. More