Germain Ford of Beavercreek

Good Experience Jerry was confident in answering all my questions and honest enough to say he did not know. The answers he did not know he found out quickly and respo Jerry was confident in answering all my questions and honest enough to say he did not know. The answers he did not know he found out quickly and responded in a short amount of time. During the purchase process he was very attentive and worked hard to get us the best deal for us. More

Recovering from an Accident I hit a deer & totaled my car. Still bruised but had to replace my car. Jerry wasn't pushy but made me feel comfortable. I had a hard time making a I hit a deer & totaled my car. Still bruised but had to replace my car. Jerry wasn't pushy but made me feel comfortable. I had a hard time making a decision between a couple of cars & he was patience with me to make the final choice. Would return again More

service dept I took my 2013 Ford Escape to Germain Ford because the brakes were pulling to the right> the car had 24000 miles on the odometer. I was informed that I took my 2013 Ford Escape to Germain Ford because the brakes were pulling to the right> the car had 24000 miles on the odometer. I was informed that the car was not driven enough therefore that the entire brake system had to be replaced. New rotors and new pads on the rear, new pads on the front and the front rotors had to be machined. I spent 560 dollars to get the work done. I also had a defective seatbelt, they said that they would have to order the part and would inform me when it came in. No one ever called. 1 month later I called the parts dept and was told that the replacement has been there and was asked why I didn't make an appointment to get the seatbelt installed! I didn't know that it had come in they should have informed me. So i called to make an appointment, apparently they are so busy that they can't answer the phone so I left a message 2 days later I still hadn't received a call from the dealership, this is warranty work so they can't make any money on this repair. I called A person named Lisa, so I could have a meeting with the service manager, i was informed he was with another customer, and he will return my call, guess what! More

New F-150 Went to just look at F-150s, not planning to buy. Jerry was very helpful, friendly, not pushy. He obviously cared more about my desires than just ma Went to just look at F-150s, not planning to buy. Jerry was very helpful, friendly, not pushy. He obviously cared more about my desires than just making the sale. Found, and bought a great truck. The only down side was waiting for a finance person to do the paperwork. I was surprised they didn't have more staff on hand to handle a very busy day. More

Good Experience My husband and I had an easy time connecting with a sales associate and test driving the cars we wanted. They had the perfect car in-stock, and we we My husband and I had an easy time connecting with a sales associate and test driving the cars we wanted. They had the perfect car in-stock, and we were happy to be able to purchase it that day. Overall, it was a great experience. We had to give 4 stars, however, only because the finance guy tried really hard to sell us extra insurance packages that we did not want, which took up an extra 45 minutes or so of our time. In the end, though, everything was good, and all the staff were extremely helpful and friendly. More

new f-150 I went to look at new f-150's ,talked to Jerry Wright by email, he was very helpful to find the right F-150, and right deal, pleasantly surprised with I went to look at new f-150's ,talked to Jerry Wright by email, he was very helpful to find the right F-150, and right deal, pleasantly surprised with Germain Ford and Dan Bear in the finance department was helpful too, More

WORST SERVICE QUICK LUBE I was visiting the beavercreek area and notice i had a low tpm on my car . so i call the dealership 3 times to speak with a quick lube employee got di I was visiting the beavercreek area and notice i had a low tpm on my car . so i call the dealership 3 times to speak with a quick lube employee got disconnected 3 times , i bought tires at my Georgia dealership with road hazard protection. i decided to drive to the dealership .. said i have a low tire could u look at it, said we are book up come back on monday. said i am leaving tonight . this happened on saturday aug. 15. around 1130am . the 2 guys were very rude didn't care one was on his cell phone .... i also filed a complaint with corporate ford and will go to the BBB about this dealership. never in my life of owning 8 fords had this type of service More

buying a car thanks dazell helping us to finding our car even though we had a little trouble u took care of us very well thanks jim crude thanks dazell helping us to finding our car even though we had a little trouble u took care of us very well thanks jim crude More

Awesome Experiernce.. I went in to look at the Honda CRV's, ended up buying one.. Say the least I am one happy customer! Thanks To Ed Horton in Sales and Nate in Finance. T I went in to look at the Honda CRV's, ended up buying one.. Say the least I am one happy customer! Thanks To Ed Horton in Sales and Nate in Finance. This CRV is going to last me a long time.. Absolutely enjoyed driving it back to Ky.. More

AVOID!!!!!!!!!!!!!! Do not go to this dealership for anything. The manager Mel will lie to try and put a deal together. Then after the sale they will try to do everything Do not go to this dealership for anything. The manager Mel will lie to try and put a deal together. Then after the sale they will try to do everything they can to keep you in the lemon vehicle they sell you. Instead of fixing the issue or replacing the vehicle they say that the safety hazard that my lemon is will "work itself out" after driving it for 5 thousand miles! Not to mention has rust and they do not care to resolve the issue because they got the sale. Do not end up stuck in a brand new lemon from these scam artists, go to ANY other dealer you will be grateful to not have to deal with the problem I am going through. More