Germain Ford of Beavercreek

Quick Lane experience was unforgivable I was scheduled for a Quick Lane Works Package and was chastised by the Quick Lane Service Writer for being 15 min late to the appt. He stated that ot I was scheduled for a Quick Lane Works Package and was chastised by the Quick Lane Service Writer for being 15 min late to the appt. He stated that others were ahead of me and I could reschedule or he would try to work me in. I am a Ford Motor Company Factory Employee. If anyone was treated in this manner in a factory, a discussion would take place about attitudes and working for Ford. I bought my vehicle at this dealership before it was sold to Germain and was always treated with great respect. I will be taking my business to another Ford Dealer in the Dayton area for service from this point forward. Worst service experience from a Dealership employee I have ever experienced. If he was having a bad day, it is no excuse to verbally display this to a Customer. More

Too many things done for mileage packages. Came in for a "60,000 mile service package". Didn't check the manual for what the car needed (which is my bad) but ended up with $500 + in service cha Came in for a "60,000 mile service package". Didn't check the manual for what the car needed (which is my bad) but ended up with $500 + in service charges. All i needed (according to the manual, after the fact) was an oil change, rotate and balance tires, INSPECT wheels, transmission fluid, brakes, coolant, exhaust, steering, and cabin air filter, as well as perform a multipoint inspection. i thought the service package would actually be only what was needed. How wrong was i. received oil change, balance, allignment, cabin and engine air filter, transmission fluid flush and fill, fuel injector cleansing. MAKE SURE YOU KNOW WHAT YOU NEED, DO NOT TRUST THEM TO DO WHAT IS ON MAINTENANCE SCHEDULE ONLY. More

The dealership has poor customer service All the person in the sales team cares more about selling product than the customer service. The followings are the examples: 1) They always want t All the person in the sales team cares more about selling product than the customer service. The followings are the examples: 1) They always want to bind you in purchasing something from the very beginning and always push you hard to make decisions quickly that may lead you to make mistakes. 2) The sales person did not check the status of the vehicle before handing it over to me and I ended up getting a faulty (new?) car with lots of wind noise in the driver side. 3) Sales manager made a vague promise over phone that they can work on a replacement if I visit there without offering any details unless I go there personally. When I went there and spent 3 hrs for nothing, I realized that what they are asking me to give up my purchased car for $5000 less and get another one. The sales manager could have easily mentioned this over phone, which I obviously would have declined. 4) The service people took 3 weeks to correct for the wind noise and offered me a loaner to drive in the meantime (thanks for that). 5) The dealership (even after I talked with the general manager) did not offer me anything for my bad experience. 6) The only thing that the salesperson cared about was his job, as my detailed review submitted to Ford put his job on the line. I changed my review at the end as I did not wanted someone to loose his job because of me. I hope the dealership improve their performance and offer better customer service in future. More

Came in to by a focus ST The dealer didn't have one but, they got me one within a few days, it is very fun to drive, don't settle for a normal focus get the ST The dealer didn't have one but, they got me one within a few days, it is very fun to drive, don't settle for a normal focus get the ST More

Needed 60K Service and got more I'm from out California and needed service, ( a very long trip). Friends in Ohio suggested getting new tires for the long haul back home. Ron Crosby I'm from out California and needed service, ( a very long trip). Friends in Ohio suggested getting new tires for the long haul back home. Ron Crosby was excellent in handling all my needs and the Fusion loved the new shoes. Service dept in all aspects=excellent! Thanks Ron!!! More

Liars, don't waste your time Found a truck online that looked great. Salesman was nice and helpful, at first. Truck was worse than the pictures let on, though. Lots of scratche Found a truck online that looked great. Salesman was nice and helpful, at first. Truck was worse than the pictures let on, though. Lots of scratches and dings that the bright lighting they use gloss over. Kind of deceptive and I think its on purpose. Then I had the sense to climb up and look at the roof. It had been clearly damaged by something either falling on it or scraping it. It wasn't enough to be a deal killer as it didn't affect the sunroof or anything, but it had bare paint and a crease from the middle of the roof to the corner. It was not the near perfect truck they advertised. It could be easy to overlook that from the ground, though, in fairness to them. Doesn't speak well for the supposed inspection they perform. Who knows what else they missed. Truck was mechanically sound and interior was decent. Sales price was top dollar for a truck in great condition. Told salesman I could live with the roof as-is but not for that price (concerned about resale). I made an offer. Salesman countered at a fair price considering the damaged roof. He wrote it up on a little notebook, even had me sign it and we agreed on a price. THEN he pulled a xxxxxxxx move to go to his manager. I told him not to come back with something else. Sat around for who knows how long, and decided to grab my keys and walk away. I threw away some trash and then he magically appeared...Then his manager guy, who sits at the wrong desk because he doesn't know where his own people sit, puts ANOTHER piece of paper in front of me with a higher price. I called him an idiot as I walked away, and what I regret is that I forgot to tell the salesman he was a liar. By the way, I am a service disabled vet, was wearing old camo, and he knew I worked on base. If they'll do that to me, they'll do it to you. Borderline frauds, and definitely liars and a waste of time. More

Superb Ron the customer service rep went well beyond the norm in making sure my vehicle service at an acceptable level. The entire staff work together in e Ron the customer service rep went well beyond the norm in making sure my vehicle service at an acceptable level. The entire staff work together in ensuring my personal time on waiting for my car was affected at a minimum. Thank you Ron and Germain Ford Staff! More

Quick Lane service Just needed to say that I was very pleased with my service and attention to my concern. The technician reviewed the items on the work sheet and noted Just needed to say that I was very pleased with my service and attention to my concern. The technician reviewed the items on the work sheet and noted the area that I should watch. Thank you. More

Very satisfied customer We were very satisfied with are salesman Ed Horton. He listened to what we wanted and took the time to show us several different vehicles before we fo We were very satisfied with are salesman Ed Horton. He listened to what we wanted and took the time to show us several different vehicles before we found the car for us. He was very professional and made us feel comfortable. Great experience, and we would definitely do business with him again and have already referred a friend. Thank you, Ed More