Germain Ford of Beavercreek

1st New Company Vehicle! I had been looking to purchase a new work van for my business and had stopped at several dealerships that wouldn't even come out to talk to me. When I I had been looking to purchase a new work van for my business and had stopped at several dealerships that wouldn't even come out to talk to me. When I walked into Germain, DJ Yates introduced himself and I could tell he was not your typical sales guy. He went out of his way to help me get the work van I needed and even helped with process of getting the upfit/accessory package installed. When I am ready to add a vehicle to my fleet, I know who I'll be going in to see. More

Great experience I had a great experience purchasing my truck Germain ford. Ryan Hauger went above and beyond to make sure he could get me in my ford. Thanks again for I had a great experience purchasing my truck Germain ford. Ryan Hauger went above and beyond to make sure he could get me in my ford. Thanks again for everything Ryan. More

Professional and Excellent Ryan was able to help every step of the way. Did a great job in finding the car we wanted with a good deal. Very friendly and did not pressure us into Ryan was able to help every step of the way. Did a great job in finding the car we wanted with a good deal. Very friendly and did not pressure us into anything that we did not want. Highly recommended. More

LOVE our Escape!! I just bought a brand new car for the first time, and I couldn't be happier about my experience at Germain Ford! Everyone was very professional and s I just bought a brand new car for the first time, and I couldn't be happier about my experience at Germain Ford! Everyone was very professional and so willing to help with any question I had. John Martin, Ryan Hauger, and Scott Cassidy are the three men that my husband and I were privileged to work with, and I can't say enough good about each one of these amazing people. I have had nothing but a pleasant experience, and I would recommend Germain Ford of Beavercreek any day! More

New chapter Ryan was able to get me into a new car as my old one died and had to be towed in. Thank you so much for getting me out from under that headache, and Ryan was able to get me into a new car as my old one died and had to be towed in. Thank you so much for getting me out from under that headache, and on to a new chapter. More

AWESOME SERVICE!!! I found this vehicle online after shopping for over 4 months, called the dealership and Tom took the call. Tom was very pleasant, friendly, and know I found this vehicle online after shopping for over 4 months, called the dealership and Tom took the call. Tom was very pleasant, friendly, and knowledgeable. Tom provided me with some very good helpful information. Tom took the time out to go though the sync process with me. I drove from Louisville to Ohio to get this car, and would not hesitate to buy from them in the future. Very Happy Tom took the call !!!! More

Bought a car I had a great experience with Justin and the rest of the team! They showed me the car the car fax and the rest of what I asked. Overall great experien I had a great experience with Justin and the rest of the team! They showed me the car the car fax and the rest of what I asked. Overall great experience. More

Exceeds Expectations! I was looking for specific qualities in a car. I had shopped around to many other dealerships and felt like I was just another sale to these stereotyp I was looking for specific qualities in a car. I had shopped around to many other dealerships and felt like I was just another sale to these stereotypical car salesman. My father had purchased a truck from Germain and expressed his satisfaction with the value he received. I called to get some assistance finding what type of car would work for me and my family. D.J. Was very helpful over the phone. My credit isn't the best and I had very minimal options at other dealerships. He had a more options for me to consider. When I went in, I had my guard up, based on my other experiences. D.J. greeted me with guinuine concern to get me something dependable and that met my needs. I have and will continue to refer friends and family to him for their next vehicle purchase. We all know how important a vehicle is to our family's safety and financial structure. At Germain, with D.J., you will feel confident that you are making the right decision. More

WORST customer service of all time I need to let someone know about my experience with Germain Ford of Beavercreek. I had an appointment on November 11th at 7:30am for the works oil cha I need to let someone know about my experience with Germain Ford of Beavercreek. I had an appointment on November 11th at 7:30am for the works oil change and to get my cooling system flushed and filled with fresh coolant. I attempted to make my appointment online because I recently moved and wanted to update my info. After getting booted off several times 8 decided to call. I called the service department made my appointment and updated my personal info. I took my truck to Germain on Thursday Nov 10th to drop it off so it would be there the next morning for its morning appointment. When I dropped it off the service department explained to me that I needed to update ALL my info with them because they do not run off the same system as the scheduling department....so I had to update yet again. I was told that my truck had the first appointment and that my service technician Nicholas Nock would be giving me a call. I waited on Nov 11th for my call and it never came so about noon I decided to call Nick. I was told he was helping another customer and that he would call me right back...he did not. I continued to wait until about 3:45pm...I was told that they thought my truck was ready and that Nick would call me right back because he was once again helping someone else. Finally at 5:05pm Nick found time to call me just to tell me that my truck had been ready since noon. When I asked why it took so long to contact me Nick told me they didn't have my correct info...when I told him how many times I updated it he had nothing to say. Nick then told me I had less than an hour to get there to get my truck...by this point I could not get a ride in time to get there before they closed and all Nick could say was we open at 8 in the morning and that I could talk to TJ the service department manager and that he would make it ok. When I arrived Nov 12th to finally get my truck Nick greeted me only to tell me he was sorry but TJ wasn't working that day. I told Nick that this kind of service was unacceptable. I turned my wife, brother and mother into Germain customers and this is not the way you treat loyalty. All Nick could say was that he was sorry and that I would hear from TJ on Monday Nov 14th and that he would probably make it right with a free service...I laughed and left. It wasn't until I got home that I noticed they didn't even use my coupons I gave them...why did I think they would? However, the best part of this is that it is Wednesday Nov 16th 5:00pm and I have still not heard from TJ the service department manager. Now that's what I call customer service. Clayton Phillips 937-310-6115...incase you forgot again. Time to find a new dealership More

Just the right car for me! I feel that DJ really listened to me as to what I was looking for in a car. He did not try to sell me anything more than I needed or could use. I lov I feel that DJ really listened to me as to what I was looking for in a car. He did not try to sell me anything more than I needed or could use. I love my new car and very much appreciate my experience with DJ and Germain Ford. More