Germain BMW of Naples - Service Center

Went in to have a service that was discovered when I brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months unt brought the car in for an oil change. First, let it be said that I tried working with the sales dept. to find the BMW I was looking for 2 months until I gave in and went to the East Coast. I brought it in for the oil change (and general evaluation) and after dropping off the car and approving the work order, the service tech called to say, "You realize the price of the oil change, correct?" I was mildly offended, but shrugged it off as a different customer service approach. The car checked out well, but needed a repair. I brought it back in and had the repair done. After two days of driving, I noticed the same noise. Brought her back in...to learn that the problem was something else and that they would essentially be junking the $500 repair from before to get to the "real" problem --which should have been determined when the part was replaced by all reasonable means. After learning this, I went to the car and noted that the car had not been driven at all (I recorded the mileage ) since I turned it in for the second evaluation. They explicitly stated that they test drove the car to evaluate the noise. The service person also attempted to make two identical claims with my warranty company that day and the company called me to say BEWARE. At the end of many conversations, it was decided that they should have noticed the origin of the problem and would do the job that I already paid for again -but only if I had the other repair done there as well. Be aware of the questionable service practices. Notice too that the most recent reviews are back-to-back-to-back, date-wise. Another red flag of the integrity of Germain BMW. More

Armand,Steve and Chris were a great team to work with. They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust They are prompt, professional and accurate. Armand was really key to my decision to purchase from this dealership. He quickly established my trust in his ability to help me make the best car decision. I plan to make my next car purchase at Germain BMW. Thanks Armand!! More

We have worked with Jim McGinn for over seven years and the purchase of four BMW's. Jim is an outstanding professional. He is honest and works hard to keep his client base happy. His communication during a the purchase of four BMW's. Jim is an outstanding professional. He is honest and works hard to keep his client base happy. His communication during an initial purchase is thorough and informative. He keeps communications open thereafter. He also works for the welfare and security of animals. He has adopted several rescue dogs and devotes much of his free time working hard to find homes to mans best friend. We have adopted a resue dog and it was largely due to Jim's example and encouragement. We highly recommend Jim and consider him a valuable employee of Germain. You cannot do better than the best in the business. If Jim would leave Germain we would strongly consider moving with him because of his business ethic and honesty. Best Regards The Lanes Barb Russ Barney and Nina More

If all BMW service centers were this bad BMW would go out of business. These are the most obnoxious and non-customer friendly people my wife and I have ever encountered. Save yourself the headache and go e of business. These are the most obnoxious and non-customer friendly people my wife and I have ever encountered. Save yourself the headache and go elswhere unless poor treatment and getting your car back in worse shape than you brought it in sound appealing.<br>We never went back, and after switching dealers we realized just how bad they really are and at lease end we turned in the car to another dealer as well.<br>My statement here is actually toned down as my disgust with them would require harsher language to portray properly. More