Germain BMW of Naples - Service Center

Awesome Repair Experience Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and service of my vehicle as painless as possible, a loaner was ready for us and my truck was fixed quickly the first time and soon we were on our way. Thanks Chuck for a truly exceptional experience! More

I was lied to and poor service They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warrant They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warranty work. I've been very happy- until recently! I scheduled a routine oil change 1.5 hours before our dinner reservations. When I drove in, I was asked if I was getting a loaner and I said no, just here for an oil change. Then I was told it would be 1.5 hours. I explained that I had dinner reservations,and I asked if a loaner vehicle was available. I was told there weren't any. After 15 minutes of deciding whether I should cancel my reservation, I went and asked a second time if I could PLEASE have a loaner. The girl asked if u could have it back by 7 pm. I said yes. She had to get approval from the service writer. She then came back and said none were available. 10 minutes later, a loaner was returned. I looked at the girl....nothing. So we canceled our dinner reservation. Very unhappy with this lying and how I was treated. I will be driving further and going to ft myers for any future work. And I am due for a new vehicle next year - I will b buying at bmw in ft myers. (And at my last repair apt. I was told I badly needed back tires and my vehicle wasn't even safe to drive. Thank goodness o didn't have them put new tires on. My son is a tech for mercedes and he looked at my tires. He told me my tires were good for another 15,000 miles or so). More

Service visit Everything from first interaction to return if my vehicle was first rate with the service department. Beautiful service waiting area, friendly staff, Everything from first interaction to return if my vehicle was first rate with the service department. Beautiful service waiting area, friendly staff, timely repairs. Can't say enough good things!! More

great experience Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to J Rohel helped me with my car service and other issues. As always he was very attentive and a pleasure to work with. Great dealership Also talked to Jim in sale who was very pleasant and helpful More

Great Service @ Germain BMW It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about c It is rare that I take the time to comment on a positive experience I have had when dealing with car repairs. As a female who knows "nothing" about cars I have complete trust in Rhoel at Germain. I feel he is honest with me and never tries to sell me something I don't need. He explains in detail what the repairs are, what needs to be done immediately and what can be budgeted for a later date. I had an incident where a bucket of white paint fell off of a truck on I75 and splattered all over my black car! I drove to Germain and they had several employees " on it" immediately and got every drop of paint off. There has not ever been one visit or experience with Rhoel that I left feeling less than 100% satisfied. I have told many people that the service dept/Rhoel is enough to keep me at Germain. More

Awesome Experience Again I recently purchased my fourth BMW from Germain BMW and once again was treated tremendously. The professional attitude from the entire team never seem I recently purchased my fourth BMW from Germain BMW and once again was treated tremendously. The professional attitude from the entire team never seems to diminish. My wife's X5 was being brought in for some repairs and we left with a new X5. The deal that Mike Brin put together made the decision easy. More

Very Impressive!!! It's rare that I write such reviews but the service and attention I receive at at the Germain BMW service department is beyond good, it's downright ex It's rare that I write such reviews but the service and attention I receive at at the Germain BMW service department is beyond good, it's downright excellent. Mr. Gray has been my servoce adviser for 3 years now and has consistently pointed my in the right direction as to service for my vehicles, the latest being my outstanding 535i Whether it was explaining and helping me understanding the manual (not always correct I find out) or looking into an a/c problem, he's as level headed and as calm as you would want when your trying hard not to loose yours. :) I couldn't recommend Mr. Gray anymore. Have a vehicle problem? See Rhoel. Don't understand a feature of your car or a passage in the owners manual? See Rhoel. His patience just never flags despite my rookie quesitions. . More

Rian deserves a raise! real pro! I would love to deal with Rian locadia for the rest of my b,m,w years.He was kind ,smart,very clear on all my questions.I will be back.thank real pro! I would love to deal with Rian locadia for the rest of my b,m,w years.He was kind ,smart,very clear on all my questions.I will be back.thank you. More

always more than expected!! Germain BMW took care of my needs even it's over my maintenance program. They told me Victor was not working any more, but Brian was as good as him. Germain BMW took care of my needs even it's over my maintenance program. They told me Victor was not working any more, but Brian was as good as him. I've done oil change, air filter replacement, rear brake pads replacement plus highest satisfaction service. More

Satisfied I've enjoyed my 428i for 7 months but the service I have received from Germain BMW has been superior. Work is done right without a long wait. I've enjoyed my 428i for 7 months but the service I have received from Germain BMW has been superior. Work is done right without a long wait. More