Germain BMW of Naples - Service Center

Germain vs Ft Myers BMW George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer George is a great person to deal with. He was very nice and professional. He followed up with calls, and provided me with all the info. Great customer service! As for the service and management not so much. I had an issue where the AC, where it had a very odd odor, and also the vents of the ac were fading out. As soon as the car was ready, I got a call from George, stating that they were able to fix the AC odor issue, but unable to replace the AC vents under the warranty (management did not approve…not sure why, since the manufacture warranty does cover trim). After I got the car back, the AC was OK for like 5 days, and then the same odor was back in no time. I went to Ft. Myers BMW and asked if they can take a look. Since I did not make an appointment, they were unable to check the AC odor, but they did confirm that there is a very odd odor. On the other hand very surprised, they went ahead and replaced the AC vents with no problem, under warranty, while I waited for the car. Not sure why German BMW declined the replacement in the first place… Although Ft Myers BMW is a lot distant, service is a lot better. Response to your comment: BMW NA warranty did cover the AC vents. I strongly consider that GBMW did not want to file the claim. Your response makes no reasoning. First off, GBMW addressed the AC odor as a goodwill gesture. - does this mean that the job as a goodwill gesture is not performed in the same manner as the one paid. The work performed did not last more than 5 days. I made sure to lower this review to 1 star after reading your comment. More

Over and Above Yesterday evening I left an item in the loaner car upon returning it to the dealership. It was a small birthday item for a celebration dinner I was h Yesterday evening I left an item in the loaner car upon returning it to the dealership. It was a small birthday item for a celebration dinner I was heading out to at a nearby restaurant. Imagine my surprise when Chuck Griffith showed up at the table with the item after contacting my husband and finding out where we were dining! Talk about customer service. Everyone present was completely blown away at Chuck's effort. Thanks Chuck! More

Tops! Never had an issue that could not be resolved to my satisfaction and that is not something you can say about other dealers in America. Never had an issue that could not be resolved to my satisfaction and that is not something you can say about other dealers in America. More

Service is terrible My wife and I moved to Naples in 2013. Germain BMW is the only BMW dealer in the area. I have had my X5 serviced there 3 times and have never had a My wife and I moved to Naples in 2013. Germain BMW is the only BMW dealer in the area. I have had my X5 serviced there 3 times and have never had a good experience. The last time I was there I had them service my driver side window as it would not close. When I got the car back the technician forgot to hook up my airbags and I needed to return for service. In addition, he broke the door knob taking off the door panel and installed the broken knob instead of replacing it. The first time my wife opened the door she noticed this. Also the technician smeared grease on the leather interior while he was working on the car. Towson BMW where we used to live had a wonderful service department. This may sound extreme but I sold my BMW X5 and bought another brand car from another dealer instead of risking taking it back to Germain BMW for service. More

First time BMW owner Excellent Service Department My wife took car in for a new key Fob. Felt well taken care of. First timer, answered all the questions. Car came back clean. Thanks My wife took car in for a new key Fob. Felt well taken care of. First timer, answered all the questions. Car came back clean. Thanks More

Parts Dept. Parts Department employee Daniel Bocanegra not only found the parts I needed, but also took them to my car and installed them. Exceptional attitude a Parts Department employee Daniel Bocanegra not only found the parts I needed, but also took them to my car and installed them. Exceptional attitude and customer service. More

Service quick and thorough I have been using this dealership for service for the last four years. My recent experience was typical: my car was taken on time, facilities were co I have been using this dealership for service for the last four years. My recent experience was typical: my car was taken on time, facilities were comfortable for waiting, turnaround time was reasonable, the work was thorough, and the car was clean when the work was complete. More

Chuck in service I have been taking my BMW to Germain for two years and Chuck is knowledgable, friendly and ALWAYS top notch! Work is always completed on time and with I have been taking my BMW to Germain for two years and Chuck is knowledgable, friendly and ALWAYS top notch! Work is always completed on time and without issue. More

Great Service with a Personal Touch! Brought my car in to have the windshield replaced due to a crack. Besides taking care of that problem a needed repair was spotted with the starter. Th Brought my car in to have the windshield replaced due to a crack. Besides taking care of that problem a needed repair was spotted with the starter. Thankfully this was able to be taken care of under the car's extended warranty. I was very impressed not only with the prompt communication but how efficiently and smoothly things are run. I was given a loaner while my car was being serviced which was very convenient. Very courteous staff. A special thank you to Brian for all his help! Although I am only a seasonal visitor here in Naples I will certainly use them in the future if needed. More

Thank you great service and personal empathy During the service appt. I was using a loner car. My 86 year led Mom, fell and I was unable to return the loaner car and pick up my car. When I called During the service appt. I was using a loner car. My 86 year led Mom, fell and I was unable to return the loaner car and pick up my car. When I called Rhoel to ask him if he wanted my husband to return the loaner Rhoel assured me there was no problem to return the loaner the next day. It was so nice to not only receive excellent mechanical service but, empathy for a personal situation. More