Germain BMW of Naples - Service Center

I asked for information regarding extending our warrantee and no one ever called us back. I asked questions about the part going so quickly since the car only had 12 thousands miles and was given no help exc and no one ever called us back. I asked questions about the part going so quickly since the car only had 12 thousands miles and was given no help except for the bill. I also asked if we traded the car in what would we be given as a trade in and got no answer even though I called back and left a message I never heard from anyone. More

I was traveling on vacation in Naples, Fl. when I was alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten alerted that I needed my 15,000 mile service. I brought my BMW 3281 convertible into Germain BMW. While it was there I asked if they could tighten a loose mudflap. They said no problem. When I got the car back I noticed that the mudflap had been gouged around the edges and that there appeared to be some damage near the edge of the flap on the car body. By this time I was already back at home, some 1600 miles away. I called and spoke with a service rep who promptly told me that they did me a favor by reattaching the mudflap and that the original installers were ultimately responsible for any damage. Damage which Germain Service obviously did. I later spoke with a service manager at Germain and after he reviewed pictures I sent him, agreed to send me a new mudflap. I received 2 mudflaps in the mail and proceeded to remove the damaged mudflap to replace it with a new one. Upon removing the old one I noticed that the body underneath was gouged. It appeared that someone, in an attempt to remove whatever glue, residue, etc. was underneath the mudflap must have taken a tool of some sort and scraped the paint off in many spots. Then proceeded to cover it up when they put the mudflap back on. I don't expect this type of shoddy service from any service center, let alone BMW! The service person who worked on my car should be ashamed of themselves for performing such careless and inferior work. Luckily I noticed this issue with the gouged paint and hopefully averted what could have been some rust issues down the road. While the basic 15,000 mile service seems to have been performed properly, I am truly disappointed with the service I received in this one area and hope Germain Service Center take a closer look at who performs work on their cars. Unfortunately I plan to spend more and more time in the Naples area going forward and will now have to find another dealership that I can trust. More

Our experience with Germain BMW has been positive so far. One suggestion... When we ordered our new BMW535iX, nothing was mentioned about the Zxylon coat. We learned about it at delivery of our car. This One suggestion... When we ordered our new BMW535iX, nothing was mentioned about the Zxylon coat. We learned about it at delivery of our car. This required two additional trips to the dealership from Marco Island. We think this should be offered at the time the car is ordered so it can be on the car when we take delivery. More

The dealership is clean and the staff is efficient plus very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. very knowledgeable on the products being offered. Everyone is eager to assist the customer and provide their best service. More

I came first to Germain BMW 03/26 with very specific issue - misfire in cylinders. Two time they changed intake boots and Disa valve. I paid already $675, but still the issue hasn't been solved. I ask m issue - misfire in cylinders. Two time they changed intake boots and Disa valve. I paid already $675, but still the issue hasn't been solved. I ask myself for what did I pay so much? They fixed what I didn't need. More

Being a frequent visitor to Germain BMW for free car washes, it's always a pleasure to be greeted by Tracy. She's pleasant, helpful and knowledgable. washes, it's always a pleasure to be greeted by Tracy. She's pleasant, helpful and knowledgable. More

Good Morning/Afternoon: I visited Germain BMW of Good Morning/Afternoon: I visited Germain BMW of Naples today for routine maintanence on my 328i. I didn't even get out of my car and they were che Good Morning/Afternoon: I visited Germain BMW of Naples today for routine maintanence on my 328i. I didn't even get out of my car and they were checking me in, extremely efficient and makes me feel like Germain truly values my time. Dan (he works only in service as a greeter/porter has only been their 2 weeks, he was fantastic: friendly, efficient, professional and wanting to make sure I was pleased) Germain's service department forgot to provide me with a loaner vehicle (honestly I could care less), however they immediately offered me a ride in the shuttle and left immediately and profusely apologized for the inconvenience. That's stellar service, making the client feel valued. Also, Brian Meyer in the service department is phenominal, he goes above and beyond expectations to make things happen. I purchased new tires they were supposed to be Continental, but by mistake they put on Bridgestone's. When I called and asked, Brian stated we will order brand new Continental's and put them on the car at no extra charge. I know there was a difference in the price of these tires, but Brian truly understands and values Germain's clients! I want to also thank all of the people behind the scenes that make things happen that we don't see on the 'frontline'. Germain BMW provides a STELLAR experience and EVERY SINGLE employee I have encountered/asked says they love their job. They are always smiling, friendly, polite, professional and service oriented. They truly make servicing your car a remarkable experience. The ipod cable wire was causing static in the stereo, BMW of Fort Myers tried to charge me $75 for a new one, Germain replaced it at no cost, and were happy to do it! Thank you Germain BMW staff, I look forward to my next visit! More

Peter Martin sold me a newer BMW and traded in my old one. He was professional, friendly, sincere and knowledgeable. The transaction went smoothly. Some service was required on the new car, and while the one. He was professional, friendly, sincere and knowledgeable. The transaction went smoothly. Some service was required on the new car, and while the service department could not do the work for several days, and could not provide a loaner, Peter offered his car for the day. I found your service reception/cashier desk is hit and miss -- often no one there. Perhaps because of the setup, the receptionist does not engage people who walk in and need attention. I also do not feel they are warm and friendly. The customer must wait till noticed, or track someone down. It is awkward and cold. Getting a loaner for car service is always at least 2 weeks away. This is unnaceptable! Especially during season, more loaners should be ready. My BMW dealer up north works with a car rental company (Enterprise) who always provides extra cars on site. Perhaps this could be considered during season. I have gone elsewhere for service at times because of this. More