Germain BMW of Naples - Service Center

kudos galore! Brian was excellent as were all other employees. Genuine, efficient, respectful, knowledgeable and conscientious staff. Keep up the great work G Brian was excellent as were all other employees. Genuine, efficient, respectful, knowledgeable and conscientious staff. Keep up the great work Germain, your presence and commitment are gifts to the southwest Florida community. More

Always great experience From the first time I brought my car to Victor for service, continuing through yesterday, I have been extremely pleased. The service at Germain is by From the first time I brought my car to Victor for service, continuing through yesterday, I have been extremely pleased. The service at Germain is by far the best I've experienced in my BMW ownership. The most impressive thing is that I didn't purchase my car here, but up north; yet Victor always treats me as a valued customer. Wonderful staff! More

Need to work on customer service skills Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess t Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW. More

Helped me with a sunroof problem - only one to fix My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to explain how things operate, options for repair and reasons why for each option. I would recommend everyone to treat themselves to a breath of fresh air compared to customer service at other none Germain dealerships. Thank you Donald for all your help and we will see u next time for service. Carl Peterson - local business owner More

Another great parts experience Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have e Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have ever come across and I have been buying BMW and hard to find OEM parts since the 90's. The only thing greater than his knowledge of BMW Vehicles and Parts is his exceptional customer service. Matt really goes above and beyond to provide customers with a level of service that is no longer common today. He even went out of his way to get parts to me that UPS lost in transit. He responds instantly to questions and with a wealth of knowledge that makes searching for parts quick and simple. He is absolutely my number one recommendation for sourcing BMW parts anywhere in the country. It's hard to find decent customer service these days but with Matt, I know I am in good hands. He will always be the first person I go to whenever I need anything for my BMW's! More

Unscheduled repair and in and out with full service done. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. More

Victor Meola of Germain BMW is absolutly the best! Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership whe Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car. More

328i bmw Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivi Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW. More

Great experience! I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. Pe I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. People at the dealership were friendly, professional, and the price was very reasonable. They even hand washed my car. Recommended. More

Quality all the way Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues tha Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs. More