Germain BMW of Naples - Service Center

Service quick and thorough I have been using this dealership for service for the last four years. My recent experience was typical: my car was taken on time, facilities were co I have been using this dealership for service for the last four years. My recent experience was typical: my car was taken on time, facilities were comfortable for waiting, turnaround time was reasonable, the work was thorough, and the car was clean when the work was complete. More

Chuck in service I have been taking my BMW to Germain for two years and Chuck is knowledgable, friendly and ALWAYS top notch! Work is always completed on time and with I have been taking my BMW to Germain for two years and Chuck is knowledgable, friendly and ALWAYS top notch! Work is always completed on time and without issue. More

Great Service with a Personal Touch! Brought my car in to have the windshield replaced due to a crack. Besides taking care of that problem a needed repair was spotted with the starter. Th Brought my car in to have the windshield replaced due to a crack. Besides taking care of that problem a needed repair was spotted with the starter. Thankfully this was able to be taken care of under the car's extended warranty. I was very impressed not only with the prompt communication but how efficiently and smoothly things are run. I was given a loaner while my car was being serviced which was very convenient. Very courteous staff. A special thank you to Brian for all his help! Although I am only a seasonal visitor here in Naples I will certainly use them in the future if needed. More

Thank you great service and personal empathy During the service appt. I was using a loner car. My 86 year led Mom, fell and I was unable to return the loaner car and pick up my car. When I called During the service appt. I was using a loner car. My 86 year led Mom, fell and I was unable to return the loaner car and pick up my car. When I called Rhoel to ask him if he wanted my husband to return the loaner Rhoel assured me there was no problem to return the loaner the next day. It was so nice to not only receive excellent mechanical service but, empathy for a personal situation. More

Hometown service We are new customers who took in 2 cars ( X5 and 535i ) for service. We were provided a loaner in the morning and picked up both cars in the afternoo We are new customers who took in 2 cars ( X5 and 535i ) for service. We were provided a loaner in the morning and picked up both cars in the afternoon after running errands. Quick, easy and friendly, as if we had been old friends. Thanks More

First Service Visit a Great One We brought one of our cars down to Florida from CT this past summer planning to leave it here year round. It was not scheduled for servicing before we We brought one of our cars down to Florida from CT this past summer planning to leave it here year round. It was not scheduled for servicing before we left so I scheduled a service appointment at Germain BMW in Naples for January. We had t realized that our maintence contract had expired. Our service rep Jeremy told me it wasn't a problem! He took a quick look at the car's history and said it probably just needed an oil change. They did a thorough evaluation on the car and that was in fact all it needed resulting in a very low bill. I was given a very nice loaner car so the entire process was very easy! When we replace this car we are sure to replace it at Germain BMW of Naples. More

Awesome experience with Rhoel Gray I had an unexpected flat tire on my 2014 M5 at 4pm on a Saturday and called Germain BMW. Fortunately, Rhoel answered my call and my problems were solv I had an unexpected flat tire on my 2014 M5 at 4pm on a Saturday and called Germain BMW. Fortunately, Rhoel answered my call and my problems were solved. Rhoel was professional, knowledgeable and courteous. Thank You Rhoel for saving my weekend and taking special care of my M5 and my family! Well Done! Gardner Odenbach More

A very satisfied BMW owner I have always had great experiences dealing with German BMW of Naples. From the service greeters to the reception staff, everyone s so helpful and ple I have always had great experiences dealing with German BMW of Naples. From the service greeters to the reception staff, everyone s so helpful and pleasant. More

Awesome Repair Experience Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and Our truck died a few miles from the dealer. We had it flat bedded to the dealer a few minutes before closing, Chuck Griffith made sure the repair and service of my vehicle as painless as possible, a loaner was ready for us and my truck was fixed quickly the first time and soon we were on our way. Thanks Chuck for a truly exceptional experience! More

I was lied to and poor service They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warrant They have a new service manager. Beware! I have gone here the last 2 years for everything my bmw has needed from oil changes to any repairs or warranty work. I've been very happy- until recently! I scheduled a routine oil change 1.5 hours before our dinner reservations. When I drove in, I was asked if I was getting a loaner and I said no, just here for an oil change. Then I was told it would be 1.5 hours. I explained that I had dinner reservations,and I asked if a loaner vehicle was available. I was told there weren't any. After 15 minutes of deciding whether I should cancel my reservation, I went and asked a second time if I could PLEASE have a loaner. The girl asked if u could have it back by 7 pm. I said yes. She had to get approval from the service writer. She then came back and said none were available. 10 minutes later, a loaner was returned. I looked at the girl....nothing. So we canceled our dinner reservation. Very unhappy with this lying and how I was treated. I will be driving further and going to ft myers for any future work. And I am due for a new vehicle next year - I will b buying at bmw in ft myers. (And at my last repair apt. I was told I badly needed back tires and my vehicle wasn't even safe to drive. Thank goodness o didn't have them put new tires on. My son is a tech for mercedes and he looked at my tires. He told me my tires were good for another 15,000 miles or so). More