Germain BMW of Naples - Service Center

Helped me with a sunroof problem - only one to fix My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to My wife and I were checking with other companies and dealerships to help us with a major sunroof problem!! Donald Huttlin In service took the time to explain how things operate, options for repair and reasons why for each option. I would recommend everyone to treat themselves to a breath of fresh air compared to customer service at other none Germain dealerships. Thank you Donald for all your help and we will see u next time for service. Carl Peterson - local business owner More

Another great parts experience Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have e Matt Bakula is absolutely the best in the business at what he does! He is the single most knowledgeable person with regards to BMW parts that I have ever come across and I have been buying BMW and hard to find OEM parts since the 90's. The only thing greater than his knowledge of BMW Vehicles and Parts is his exceptional customer service. Matt really goes above and beyond to provide customers with a level of service that is no longer common today. He even went out of his way to get parts to me that UPS lost in transit. He responds instantly to questions and with a wealth of knowledge that makes searching for parts quick and simple. He is absolutely my number one recommendation for sourcing BMW parts anywhere in the country. It's hard to find decent customer service these days but with Matt, I know I am in good hands. He will always be the first person I go to whenever I need anything for my BMW's! More

Unscheduled repair and in and out with full service done. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. Had a flat tire and Germain BMW managed to get us right in for a new tire and even did a full service on our vehicle. More

Victor Meola of Germain BMW is absolutly the best! Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership whe Victor took great care of me. He had my BMW repaired very quickly and was great to deal with. He provided far better service than the dealership where I bought the car. More

328i bmw Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivi Rhoel Gray is the consummate professional and made my experience extremely positive. I went in for an issue with my car and I was given valuable adivice on fixing the issue. I will always use Germain BMW. More

Great experience! I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. Pe I was down in Florida on vacation and wanted a quick oil change so I called Germain BMW. Scheduled me an appointment and got me in that same day. People at the dealership were friendly, professional, and the price was very reasonable. They even hand washed my car. Recommended. More

Quality all the way Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues tha Brought my 2011 M3 in for some issues that another dealer couldn't solve. They found the problem, fixed it and fixed another two unrelated issues that the other dealer missed. Top notch service. If you need to buy a car, see Greg Bell - no pressure, but still remains on top of your needs. More

Pleasantly surprised I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but I purchased BMW'X1 last December, and love the car. Nothing drives like a Beamer, in my experience. Have always dreaded having a car serviced, but, despite the 40 minute drive to the dealership, I had a great experience. From the initial call telling me my car was due for service, to the timely and honest assessment of when the work would be completed, all was very professional. They even cleaned my car and left me a Thank you note. Thank you, BMW More

Excellent service department Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. Very friendly, clean, free food, inviting lounge area. Carissa and Victor always make me feel special and valued as a customer. Well done. Good job. More

Service Experience with Rhoel Gray On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a On 9/5, my back window would not roll up due to the electric window regulator I called BMW and left a message for Mr. Gray. It was after 5:30pm on a Friday. He called me back immediately and let me bring my car in that night so like my window could be fixed first thing Saturday morning and so that my car could be secure because I wasn't able to put it in my garage. Mr. Gray gave me a loaner car for Saturday. When I showed up Saturday expecting to pay, I was just SHOCKED!! Actually speechless! Mr. Gray got my service covered under warranty!!!! It made my weekend!! As I just found out I was going to have a huge medical bill coming my way. His professionalism and customer service is exceptional! He should be commended for his can do attitude! He always has a smile on his face and is happy to help his customers! Alex S More