Germain BMW of Naples - Service Center

I had a negative experience at another local BMW dealership so on a referral from a friend I switched to Germain in Naples. Jeremy was a pleasure to deal with. Had a 5 star experience. dealership so on a referral from a friend I switched to Germain in Naples. Jeremy was a pleasure to deal with. Had a 5 star experience. More

My service tech for the last ten years is Rhoel Gray . He is amazing and always takes care of my vehicles with excellent knowledge and customer service. I think of him as a friend and couldn’t have a be He is amazing and always takes care of my vehicles with excellent knowledge and customer service. I think of him as a friend and couldn’t have a better one. More

Jeremy has been my service advisor for years. Although I live closer to the other facility, I use this one because of him. Although I live closer to the other facility, I use this one because of him. More

My car broke down on a a Friday evening so I had it towed to the dealership and left there. I left a message for my service advisor Jeremy Bongle letting him know the car was there. The dealership was close to the dealership and left there. I left a message for my service advisor Jeremy Bongle letting him know the car was there. The dealership was closed over the weekend, but by Monday at noon I was given a call and the car had been fixed (battery replaced ) and even given its next servicing since I was close to the time. It was ready for pickup and washed and vacuumed. Couldn’t get any better. More

Chuck Griffith is t. He is the reason I bring my older BMW to the dealer for service. He respects my needs and makes suggestions for current and future service needs with He is the reason I bring my older BMW to the dealer for service. He respects my needs and makes suggestions for current and future service needs without me asking. I would say he is a great representative for the dealership and its customers. More

Rhoel Gray performed excellent service. Made sure I was well taken care of as well as went above and beyond to make sure everything was set with my vehicle. Love the experience every time I Made sure I was well taken care of as well as went above and beyond to make sure everything was set with my vehicle. Love the experience every time I go there and always look forward to working with Rhoel. More

I had designated service performed on my vehicle. Chuck Griffith was very helpful, attentive, knowledgeable and professional Chuck Griffith was very helpful, attentive, knowledgeable and professional More

Professional and courteous interaction. He explained all work performed clearly. Waiting area was clean and comfortable. He explained all work performed clearly. Waiting area was clean and comfortable. More

Chuck has been our service advisor since we moved here. Wouldn’t go to anyone else. Superior service!!!!! Wouldn’t go to anyone else. Superior service!!!!! More

Service work is always good. Christine Barta did a good job. The dealership needs more loaner vehicles when a customer brings a car in for service. Christine Barta did a good job. The dealership needs more loaner vehicles when a customer brings a car in for service. More