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Gerald Nissan of Naperville - Service Center

Naperville, IL

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161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

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May 07, 2021

Thank you Joseph for taking care of my car and dealing with the wheels call for me! You provided great service and in a timely manner! More

by Jenna.whitaker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
May 17, 2021 -

Gerald Nissan of Naperville responded

Hi Jessica, and thanks for the great feedback! We're very happy that Joseph was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Sam Guzzino | General Manager

May 07, 2021

Always prompt and courteous service when my car is being serviced at Gerald Nissan. And I really love when my car comes out cleaner than when I brought it in! Save me a trip to the car wash!! More

by ronkisiel
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Gerald Nissan of Naperville responded

Ron, we are glad to hear you enjoyed your recent visit to our service department. At Gerald Nissan of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Sam Guzzino | General Manager

May 03, 2021

Very friendly and knowledgeable staff. Always a good experience. Excellent customer service. Service is prompt and delivered as promised. Easy to make a convenient appointment. More

by labelli1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2021 -

Gerald Nissan of Naperville responded

We appreciate your input. We're glad to hear that you are consistently impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Sam Guzzino | General Manager

April 22, 2021

Service was fast and employees were friendly and courteous. The waiting room was comfortable and included a coffee machine and snacks with a large TV to view. I was impressed with the whole experi More

by Schillerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Sam Guzzino | General Manager

April 19, 2021

Had my Pathfinder serviced and everything went well. Excellent customer service and had shuttle take us to nearby park while car was being worked on. More

by PathfinderDaddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2021 -

Gerald Nissan of Naperville responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Sam Guzzino | General Manager

April 16, 2021

Service was efficient, had me in and out in just a little over an hour. Waiting area was socially distanced and comfortable with everyone practicing safe protocols. Car was washed and clean. More

by Jerry P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph
Apr 21, 2021 -

Gerald Nissan of Naperville responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Sam Guzzino | General Manager

April 09, 2021

The staff is always friendly and the service is done well and in a reasonable time. I like all the snacks and water in the waiting room More

by wing4wing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2021 -

Gerald Nissan of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sam Guzzino | General Manager

March 24, 2021

Mark Jillich in the service department was very friendly and knowledgeable. The waiting area was clean and comfortable. Free internet access made the wait enjoyable. More

by Jeanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Mar 29, 2021 -

Gerald Nissan of Naperville responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Sam Guzzino | General Manager

March 16, 2021

Mark is great, helpful and honest. A pleasure to work with. Pam in customer service /waiting area also very pleasant! She even took me over to show me the showroom when I had questions on different vehi More

by Cynthiakepner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela , Mark Jillich
Mar 18, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

March 12, 2021

Always treated and taken care of extremely well by Saul. I believe the icc sensor should have been 100 % warranty not 60%. The problem has been there after owning two months and has been aligned, new brack More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Gerald Nissan of Naperville responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Guzzino | General Manager

Apr 03, 2021 -

Sparky responded

Called dealership, Sam Guzzino no longer works there. Person that answered phone, Dan said he would give info to Vice President covering open position and he would call. Called on 3/27. Haven’t heard back from anyone. Disappointed.

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