Back

Gerald Nissan of Naperville - Service Center

Naperville, IL

not yet
rated
161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

Sort by
July 18, 2021

I brought my car in for serving. They took care of the problem and took care of a recall at the same time. I didn't have to wait when I dropped it off and it was completed before I thought it would be. More

by cericso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Knapper
Jul 18, 2021 -

cericso responded

You were professional and took care of my problem in a timely manner.

July 16, 2021

Great service, kept me informed as to the status of the visit. Great service, kept me informed as to the status of the visit. Bought my car here too. More

by Ss
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jul 21, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 15, 2021

Excellent service department here! Bought my Juke here and have satisfied with all service appointments that I have received. Everyone in the intake area is polite and super friendly. Highly recommend! More

by Medtranz@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich
Jul 19, 2021 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 08, 2021

All the years I have taken my car for service I have only good thing about Red team and now the White Team . Both Mark J. and now Robert have met my expectations. More

by scabay
Recommend Dealer
Yes
Employees Worked With
Howard Krick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert of White Team, Mark Jillich
Jul 08, 2021 -

scabay responded

Overall very satisfied with Gerald Nissan

Jul 08, 2021 -

scabay responded

Would recommend Gerald Nissan

July 07, 2021

Always receive excellent service from Saul. They get my car in as soon as possible. They complete the service in a timely manner all the time. More

by Joanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Gerald Nissan of Naperville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 06, 2021

service rep went out of his way to be sure i was accommodated properly. cannot say enough about this experience ad well as all past encounters with service staff More

by pv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not recall his name but he said he was new on the job about one month
Jul 09, 2021 -

Gerald Nissan of Naperville responded

Thank you for putting your trust in Gerald Nissan of Naperville! We pride ourselves in our service department’s ability to provide world-class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Robert Majesky | rmajesky@geraldauto.com

June 28, 2021

So responsive and able to assist with the preventative care and making sure my wife’s car was well maintained! More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kraft
Jul 01, 2021 -

Gerald Nissan of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 26, 2021

Great dealership. Everything perfect. Only problem is that I get so many surveys from various parts of Nissan family. More

by glatz50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Gerdov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Whitted
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres, Aaron Asllani, Matthew Stewart, Luis Guzman
Jun 30, 2021 -

Gerald Nissan of Naperville responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 16, 2021

Installing the replacement part for my car took much less time than I was originally quoted, which was a nice surprise; The issue was fixed in just a couple hours. My key battery was also replaced at a nomin More

by Cody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Molero, Jose Torres
Jun 22, 2021 -

Gerald Nissan of Naperville responded

Cody, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Aaron Assllani | aasllani@geraldauto.com

June 15, 2021

Gerald Nissan is a great dealership. I would highly recommend them to anyone looking for a new car or for service on their vehicle. The service department is the best in metro Chicago. More

by D20517
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Aaron Assllani | aasllani@geraldauto.com

...
7
...