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Gerald Nissan of Naperville - Service Center

Naperville, IL

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161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

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August 25, 2021

The service is always professional, friendly and efficient. One hour for a tire rotation, oil change and air filter replacement. Greeted and treated respectfully! More

by TGraf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Slattery
Aug 30, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Robert Majesky | rmajesky@geraldauto.com

August 25, 2021

Took only an hour for an oil change. Thank you More

by Consultkk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Gerald Nissan of Naperville responded

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Robert Majesky | rmajesky@geraldauto.com

August 24, 2021

Profesional Job , and god atención recomendaciones a favor nuestro y seguridad More

by huerta940
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph molero
Aug 25, 2021 -

Gerald Nissan of Naperville responded

Gracias por sus comentarios. Sinceramente, Robert Majesky | rmajesky@geraldauto.com

August 21, 2021

Saul in service does a great job! He's friendly, helpful and knows his job well! More

by Jim K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Robert Majesky | rmajesky@geraldauto.com

August 21, 2021

Excellent service, experience friendly staff, reasonable price to fix the car. Mr. Felix was very knowledgeable business savvy, customer friendly sales Manager. I will recommend this dealership to friends. More

by dasunil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Felix
Aug 25, 2021 -

Gerald Nissan of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Robert Majesky | rmajesky@geraldauto.com

August 15, 2021

Robert was very helpful in figuring out what work needed to be done on my daughter's car. It was completed in a timely manner. More

by new customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Knapper
Aug 18, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 31, 2021

Easy, pleasant experience. Robert Knapper explained in detail everything that was needed and all services that were completed. The car is running great so far! More

by terrycassidy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Knapper
Aug 04, 2021 -

Gerald Nissan of Naperville responded

Terry, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 30, 2021

Took car in for a test drive and diagnosis of car's poor performance and shifting slowly. Diagnosis revealed computerized module had to be reset/reprogrammed. . Car now has the best "pickup" speed it eve More

by Nancy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Aug 04, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 30, 2021

What is expected. Saul did a good job checking in and txting. You try to find other stuff that is marginal to do. But you know that!!! More

by gclkm
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Gerald Nissan of Naperville responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Robert Majesky | rmajesky@geraldauto.com

July 24, 2021

Heat shield rattling under car was repaired by Nissan but, after driving a day it again started making a rattling noise. I returned car for loose shield to be repaired. Noise is gone but will be return More

by Nancy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Gerald Nissan of Naperville responded

We are so glad to read that you had an overall positive experience at our dealership! We can't wait to see you again soon. Sincerely, Robert Majesky | rmajesky@geraldauto.com

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