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Gerald Nissan of Naperville - Service Center

Naperville, IL

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161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

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December 20, 2020

The service the red team and others provide is excellent. Mark always explains what my car needs and I can trust. I have taken my cars there for more than 20 yrs and I would not think of taken it to anothe More

by aramirez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Dec 23, 2020 -

Gerald Nissan of Naperville responded

We really appreciate you taking the time to leave a review about your experience at our Auto Body Shop. We're glad to hear that you felt the Gerald Nissan of Naperville team went above and beyond to help out with your vehicle needs. Thank you again for your continued business. Sincerely, Sam Guzzino | General Manager

December 18, 2020

Always trustworthy, excellent service. Mark is excellent and the service department has been very valuable in keeping my SUV in great condition. I come back for all my service to Gerald Nissan More

by par16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Dec 23, 2020 -

Gerald Nissan of Naperville responded

Thank you for taking the time to write this wonderful review about our service department. I am extremely pleased that our team was able to locate and fix the problem in an efficient and professional manner. Thank you for your loyalty to us here at Gerald Nissan of Naperville and we look forward to your continued business! Sincerely, Sam Guzzino | General Manager

December 16, 2020

My service advisor Joseph is the greatest. He came out to the waiting area to explain service needed and cost. I hate when it’s done via text/email. Very pleasant to talk to. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Molero
Dec 21, 2020 -

Gerald Nissan of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Sam Guzzino | General Manager

Dec 21, 2020 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

December 16, 2020

thank you to the service department for always being calming and super helpful in stressful situations. mark, you are the best and your technicians are both knowledgeable and hard-working. MERRY CHRISTM More

by sport981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
December 14, 2020

Great job!Fixed issues that car had and now my 7 years Great job! Fixed issues that car had and now my 7 years old car is like new! Great service! This is the dealership to go to for all you r car needs More

by carlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Dec 17, 2020 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Sam Guzzino | General Manager

December 12, 2020

Always great service, easy, quick and completed on time . Hands down best sales & service team in Illinois. Would refer everyone I know to Gerald NIssan More

by giobella2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinod Anslem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich
Dec 16, 2020 -

Gerald Nissan of Naperville responded

We cannot thank you enough for your wonderful review of Gerald Nissan of Naperville and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Sam Guzzino | General Manager

December 10, 2020

It's always a pleasurable experience when I take my Murano in for service. The work is done in a timely manner and there's never an issue. More

by ronkisiel
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Dec 15, 2020 -

Gerald Nissan of Naperville responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Sam Guzzino | General Manager

November 25, 2020

I have been a customer for at least the last 24 years and I always get excellent service. Thank you Gerald Nissan for always providing this type of service and experience. More

by santye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Dec 01, 2020 -

Gerald Nissan of Naperville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Until next time! Sincerely, Sam Guzzino | General Manager

November 25, 2020

The service department always does a great job with both the quality of their work and the cost for it. The waiting area is updated and comfortable. Saul, my service advisor, is terrific. More

by Jim K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Gerald Nissan of Naperville responded

Jim, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Saul does for Gerald Nissan of Naperville and our customers. Hope to see you again soon! Sincerely, Sam Guzzino | General Manager

November 23, 2020

I have been bringing my Maxima to Gerald Nissan for several years and have been so happy with the service we leased an Altima for our son and as always the service they provide is top notch.....Saul al More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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