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Gerald Nissan of Naperville - Service Center

Naperville, IL

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161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

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February 06, 2021

Saul was awesome as always! He took extra time to show me a few things on a new car I had a question about and had some one pull my car into the service bay to warm up as it was 10 degrees outside. Thank More

by Orty16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Gerald Nissan of Naperville responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Sam Guzzino | General Manager

February 05, 2021

As always, service was provided in a professional, friendly manner. I was provided updates during my wait for my vehicle. Mark Jillich has been my Service Manager for a number of years and has remaine More

by 15 year old Bugaboo
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 10, 2021 -

Gerald Nissan of Naperville responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Sam Guzzino | General Manager

February 03, 2021

Gerald Nissan is an outstanding car dealership. Their people clearly know that their customers are Job #1 and they treat me with respect and special attention when I am having my cars serviced by them. I More

by ptr6fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boris Gerdov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Feb 05, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for taking the time to share your kind words about your experience at Gerald Nissan of Naperville! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Sam Guzzino | General Manager

January 27, 2021

The service department, especially Saul, has consistently met and exceeded my expectations. He works hard to get my car taken care of timely and makes sure that I am not inconvenienced while the service is More

by cbernacki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Gerald Nissan of Naperville responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Sam Guzzino | General Manager

January 23, 2021

This is a great dealership and the employees at Gerald Nissan are very helpful and friendly and I take my car Sentra for all service. Wish I can say the same for the Nissan brand. Thanks More

by jdscott1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jan 27, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

January 22, 2021

We have owned Nissans since 1986 and have purchased all of our NIssans from Gerald Nissan. They provide outstanding customer service and vehicle service. I have never ever had an issue and I plan to purcha More

by ptr6fam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Jillich, Thomas Huhn, Jose Torres
Jan 26, 2021 -

Gerald Nissan of Naperville responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Sincerely, Sam Guzzino | General Manager

January 22, 2021

I am always satisfied with my visits to Gerald Nissan. The employees are friendly and knowledgeable. They honestly care about their customers and their vehicles. More

by Lschroeder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Huhn
Jan 27, 2021 -

Gerald Nissan of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Sam Guzzino | General Manager

January 21, 2021

This place is great! Love the concierge that walked around and talked vehicles with me to help pass the time! Thank you so much, I will be back! More

by Amy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2021 -

Gerald Nissan of Naperville responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Sam Guzzino | General Manager

January 20, 2021

I was give a large amount of help from Mark on who to call to get my car towed to the dealership and once it was there the service was fast and professional . All went well. More

by pwjunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Jan 25, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

January 20, 2021

I would like to express my sincere and thanks to the customer care team for completing the requested maintenance timely. It was great meeting and chatting with the team leader, whom I was not aware of More

by clever_jdj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lindholm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Gerald Nissan of Naperville responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team, James. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Sam Guzzino | General Manager

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