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Gerald Nissan of Naperville - Service Center

Naperville, IL

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161 Reviews

161 Reviews of Gerald Nissan of Naperville - Service Center

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March 06, 2021

Excellent service! This is the first time that I schedule maintenance for my car at Gerald Nissan. Mark was very helpful and informative I was very impressed by the service department staff's professionalis More

by olaldel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Mar 10, 2021 -

Gerald Nissan of Naperville responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Gerald Nissan of Naperville was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Sam Guzzino | General Manager

March 03, 2021

Gerald Nissan of Naperville provided excellent customer service to me. My car was repaired quickly and the price was reasonable. I would recommend them again. My service man Saul is fantastic. He hear me More

by prescillia
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2021 -

Gerald Nissan of Naperville responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Sam Guzzino | General Manager

February 28, 2021

We always receive prompt, courteous service from Gerald Nissan and today was no exception. Care was taken to explain things. We would never hesitate to come her for the best service on our Nissan Rogue Spo More

by Tom
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Gerald Nissan of Naperville responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Sam Guzzino | General Manager

February 28, 2021

Excellent service- they were ready when I arrived- the waiting area was spaced apart and clean - someone even came and asked if I wanted coffee, etc - car was done and even washed - thank you! More

by Jane
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Mar 03, 2021 -

Gerald Nissan of Naperville responded

Jane , we are glad to hear you enjoyed your recent visit to our service department. At Gerald Nissan of Naperville we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Sam Guzzino | General Manager

February 22, 2021

Horrible service they RIP you off and do not perform the service they are paid for!!!! Do not shop for vehicles or service your cars!!! More

by Marlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saul Cabrales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Molero
Mar 03, 2021 -

Gerald Nissan of Naperville responded

That is not the kind of experience we seek to provide, Marlin. Please call us when you can so we can address this together. Sincerely, Sam Guzzino | General Manager

February 20, 2021

Saul Cabrales very helpful. Work done quickly and good .All explained well.Definitely recommends. My expperience at Gerald Nissan has always been satisfactory. Thank you. More

by gajos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2021 -

Gerald Nissan of Naperville responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Sam Guzzino | General Manager

February 19, 2021

Mark Jillian was very thorough and helpful. My experience at Gerald has always been top notch. I was in and out in under an hour! More

by M Wickart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 24, 2021 -

Gerald Nissan of Naperville responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Sam Guzzino | General Manager

February 12, 2021

Waiting on regional customer service decision to homer warrantee on icc sensor replacement again. Sensor has malfunctioned since vehicle was 90 days old. Replaced with improved sensor that has failed. Sen More

by Sparky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saul Cabrales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Gerald Nissan of Naperville responded

Thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Gerald Nissan of Naperville! Sincerely, Sam Guzzino | General Manager

February 07, 2021

I feel very comfortable and confident that I will get great service at Gerald Nissan. Mark Jillich has always explained everything to me about my car. Everyone is very friendly. Thank you. More

by Alice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Jillich
Feb 10, 2021 -

Gerald Nissan of Naperville responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, Sam Guzzino | General Manager

February 06, 2021

Great customer service.Provided me with shuttle service nearby and picked me up after I called. Car was serviced in the time they had estimated it to be, More

by apetrolis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Torres
Feb 10, 2021 -

Gerald Nissan of Naperville responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Sam Guzzino | General Manager

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