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Gerald Nissan of Naperville - Service Center
Naperville, IL
161 Reviews
161 Reviews of Gerald Nissan of Naperville - Service Center
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May 03, 2024
I have a leased Nissan Pathfinder with Gerald Nissan Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet th Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet this guy named Bradley Diebert (Brad) as your service advisor. Be careful about mentioning any issue you facing with the vehicle - if it is Nissan warranty covered they will never find any issue and if it is not covered then the part need to be replaced in most occasions. My car running below 20K when I took for 4th servicing and I mentioned bit of braking issue. And they made me change Brake Pads for rear wheels - below 20K miles it is surprising for Break Pad replacement. I did ask for a explanation how this happened as I am confident my driving style won't cause it. However this guy didn't like I argued with him and even taunted me in formal way when I was walking out - "Have a Good Day" (the tone) like "I screwed your day. What you going to about that?" I may not go for Nissan as my next car, definitely not going with this dealership for next car even if it Nissan. More
by Sujay Dey
Employees Worked With
Bradley Diebert
February 22, 2024
Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More
by Kayefab7
September 27, 2023
If I could rate this dealership a zero I would. We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in an We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in and they performed diagnostic checks and said everything was good. The same day the car would not start/ we thought it was related to replacement of the cabin filter .The battery check on the diagnostic test said it was good- from Gerald- we called the service dept and they told us to bring it in and they would check it. The car died on us twice. We dealt with David Rhea ( the Service manager)and that is where our trouble began. They were terrible and treated a 20 plus year customer horrible. We ended up getting the battery free and this David said to my husband that if I give this free to you , you cannot come back in here to service any one of our cars.. we thought he was having a bad day. Fast forward and we made an apt for our Armada for an oil change thru the PMA program. We got a confirmation via email and phone that our oil change was confirmed. We got there and he was told they would not service us anymore- this is ridiculous. So supposedly we have the Gerald Lifetime Warranty from them on our cars- now what. This place has definitely changed over the past few years and not for the good. When my husband drove in there the bays were empty….I think this is a sign of how they are treating their customers. Stay away from here- they don’t deserve your business. Take it somewhere else…We paid for two tows on the Armada , Gerald would not come out to check it out since they just worked on the car, since they had no one available. Who does this David Rhea think he is? We didn’t come in to get a free battery we wanted our car properly serviced from a Nissan dealership…keep driving and head to another dealership!!!!!! More
by Disgruntled Nissan owner
Employees Worked With
May 12, 2022
biased manager. . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then retur . If you are buying a vehicle, please go elsewhere. .do not buy here for you will not get service. they park your vehicle on the lot and then return it without doing any work, while charging you for a loaner. More
by Rayg277
Employees Worked With
Service manager
March 30, 2022
Service is always amazing but this time whatever software was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. was upgrade for the radio and navigation didn’t fix the issue my clock continues to change and the oil change reminder/ notification is back. More
by Jacques Fortune
Employees Worked With
March 14, 2022
Hour for oil change and tire rotation. Free coffee and wifi. Under $80. Cant beat that Free coffee and wifi. Under $80. Cant beat that More
by Sean
Employees Worked With
March 10, 2022
I am always happy with the excellent service from your service department! No complaints from me. service department! No complaints from me. More
by Tina
Employees Worked With
March 07, 2022
Every Nissan associate I encountered in the service area was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it was friendly, professional and knowledgeable. I was there for a recall, but they told me there was an additional recall as well and took care of it at the same time, which I appreciated. The waiting area was clean and well maintained, with beverages and snacks too. The only disappointment was the recall notice I had offered free windshield wipers if I brought my car in for the recall, I was told that offer had expired a week or so prior. Other than that I was pleased with everything including the car wash!!! More
by nolkos
Employees Worked With
March 04, 2022
My go-to place for all my service! Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. Friendly, quick and reliable. Saul even gave me a tip on starting my car if the key fob battery is gone. More
by maryluvto
Employees Worked With
