Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gerald Nissan of Naperville
Naperville, IL
874 Reviews
Gerald Nissan of Naperville, has been in business for 20 years; and has thousands of satisfied customers! Almost 62% of our business, comes from our repeat, or referral customers. Gerald Nissan of Naperville was 1 of only 34 dealers in the country, to receive the Circle of Excellence Award from Nissan. The award is only presented to the top volume, and top customer satisfaction dealers, in the entire country!
Gerald Nissan of Naperville, is the only Dealer in Chicagoland to offer the Gerald Exclusive Lifetime Warranty; on all New, and most Pre-Owned vehicles.
If it is Service, Parts, or a Body Shop you are looking for, Gerald Nissan is tops as well! Our factory trained staff will make sure your experience is excellent!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 874 reviews
February 21, 2025
Gerald Nissan The bill was NOT padded with ridiculous, unneeded accessories or options. JACOB in financing was so amazing and down to earth. He is genuinely a kind and smart individual with a family of hi unneeded accessories or options. JACOB in financing was so amazing and down to earth. He is genuinely a kind and smart individual with a family of his own and understands that families have budgets. I don’t mind spending money if I’m just given the facts to decide myself, I don’t need to be tricked into spending money. Gerald Nissan gets it. Return business is how they survive and they do it right. Thank you The Concialdi Family 2/21/25 More
by Concialdi.g4115
January 07, 2025
“Terrible Experience at Gerald Nissan of Naperville” I had an extremely disappointing experience at Gerald Nissan of Naperville, located at 1575 W Ogden Ave, Naperville, IL. Despite finalizing the car sel had an extremely disappointing experience at Gerald Nissan of Naperville, located at 1575 W Ogden Ave, Naperville, IL. Despite finalizing the car selection and price the day before, having my credit application approved, and agreeing on the down payment, I was forced to wait over five hours at the dealership to complete the paperwork. The sales staff and management exhibited highly unprofessional and discriminatory behavior. Adam X. Reyna, the salesperson, and managers Edgar Martinez and George Charalambous, treated us with bias and a lack of respect. It was clear that decisions were influenced by racial discrimination. For example, George Charalambous spoke to us in a condescending tone and told me, “Take your business elsewhere,” when we tried to negotiate terms based on discrepancies in the car’s history. This was in stark contrast to how he treated other customers in the store. The car, advertised as “non-accident,” was found to have a minor accident on the Carfax report. When I proposed numbers based on fair market value, including KBB and other dealership offers, they were outright dismissed. To make matters worse, the finance manager, Jessica Johnson, handled the credit application process in a highly questionable manner. She attempted to impose nearly $4,000 in unnecessary fees and add-ons, which were not disclosed upfront. When I questioned these charges, she suggested that denying the approval or stopping the process was an option, leaving me feeling cornered and exploited. This dealership operates on dishonesty, racial bias, and predatory practices. The experience was so bad that I would strongly advise anyone considering Gerald Nissan of Naperville to look elsewhere. Save yourself the time, money, and frustration—this dealership is a rip-off. #TerribleExperience #CustomerServiceFail #RacialBias #DishonestDealership #AvoidGeraldNissan More
by Subhan
September 23, 2024
Luis was very helpful and knowledgeable! I am very happy to deal with Gerald Nissan Of Naperville.Jorge the manager made it possible to have our new sentra the same day.The whole team was gr I am very happy to deal with Gerald Nissan Of Naperville.Jorge the manager made it possible to have our new sentra the same day.The whole team was great. Sincerely. Joe Urban More
by josephurban031660
May 03, 2024
I have a leased Nissan Pathfinder with Gerald Nissan Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet th Naperville and had a very hard time dealing with their service department from the very beginning with different problem. Specifically if you meet this guy named Bradley Diebert (Brad) as your service advisor. Be careful about mentioning any issue you facing with the vehicle - if it is Nissan warranty covered they will never find any issue and if it is not covered then the part need to be replaced in most occasions. My car running below 20K when I took for 4th servicing and I mentioned bit of braking issue. And they made me change Brake Pads for rear wheels - below 20K miles it is surprising for Break Pad replacement. I did ask for a explanation how this happened as I am confident my driving style won't cause it. However this guy didn't like I argued with him and even taunted me in formal way when I was walking out - "Have a Good Day" (the tone) like "I screwed your day. What you going to about that?" I may not go for Nissan as my next car, definitely not going with this dealership for next car even if it Nissan. More
by Sujay Dey
Employees Worked With
Bradley Diebert
March 04, 2024
Brandon Schulze was very helpful and knowledgeable! Great service - all my answers were answered, very knowledgeable young man! I will definitely come back when I am ready to purchase my new car! Great service - all my answers were answered, very knowledgeable young man! I will definitely come back when I am ready to purchase my new car! More
by Jennie
Employees Worked With
Brandon Schulze
February 29, 2024
I just wanted to say that my husband and I had a very good experience with the sale person Brandon S. I was very impressed by the knowledge and understanding us. My husband and I don’t really speak Engli good experience with the sale person Brandon S. I was very impressed by the knowledge and understanding us. My husband and I don’t really speak English and Brandon did a great job speaking to us in Russian. I was very pleased with all the answers from him. We did not buy a car yet, but we will be back since I am trying to save more for down payment! Very young handsome guy- I will recommend him to my neighbors and friends! God Bless and see you soon! More
by Larisa
Employees Worked With
Brandon Schultze
February 22, 2024
Professional, friendly, patient and extremely thorough. I've purchased 3 vehicles and I'm very satisfied with them as a whole. I've purchased 3 vehicles and I'm very satisfied with them as a whole. More
by Kayefab7
December 10, 2023
I purchased a Hybrid Pathfinder here in 2014. My experience with the sales department and it's manager was horrible. A vehicle they claimed they got from another dealership with issues like the T My experience with the sales department and it's manager was horrible. A vehicle they claimed they got from another dealership with issues like the Turbo had to be replaced. They could not get me out of the door fast enough after selling me this car. Have they changed? I would not know because after 1 service visit I never returned. In keeping with my promise to them I continue to alert people of the questionable practices of this dealership and would never recommend them to anyone. Buyer Beware!! More
by Robert M
Employees Worked With
Alvaro Bobadilla, Robert Dean, Jose Torres and Sales Manager?
September 27, 2023
If I could rate this dealership a zero I would. We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in an We have bought 4 cars from them. My husband came in for a free cabin air filter that we got from an email that Nissan sent out… we took the car in and they performed diagnostic checks and said everything was good. The same day the car would not start/ we thought it was related to replacement of the cabin filter .The battery check on the diagnostic test said it was good- from Gerald- we called the service dept and they told us to bring it in and they would check it. The car died on us twice. We dealt with David Rhea ( the Service manager)and that is where our trouble began. They were terrible and treated a 20 plus year customer horrible. We ended up getting the battery free and this David said to my husband that if I give this free to you , you cannot come back in here to service any one of our cars.. we thought he was having a bad day. Fast forward and we made an apt for our Armada for an oil change thru the PMA program. We got a confirmation via email and phone that our oil change was confirmed. We got there and he was told they would not service us anymore- this is ridiculous. So supposedly we have the Gerald Lifetime Warranty from them on our cars- now what. This place has definitely changed over the past few years and not for the good. When my husband drove in there the bays were empty….I think this is a sign of how they are treating their customers. Stay away from here- they don’t deserve your business. Take it somewhere else…We paid for two tows on the Armada , Gerald would not come out to check it out since they just worked on the car, since they had no one available. Who does this David Rhea think he is? We didn’t come in to get a free battery we wanted our car properly serviced from a Nissan dealership…keep driving and head to another dealership!!!!!! More
by Disgruntled Nissan owner
Employees Worked With
April 06, 2023
Manny and Vinod are so helpful and make me feel like I’m at home every time I walk into Nissans. They will help you with whatever question you need or have and go above and beyond their standards! at home every time I walk into Nissans. They will help you with whatever question you need or have and go above and beyond their standards! More
by Tabztlavin1994
