Back

Hawkinson Nissan - Service Center

Matteson, IL

not yet
rated
76 Reviews

76 Reviews of Hawkinson Nissan - Service Center

Sort by
April 01, 2023

My wife went in for an oil change and tire rotation, drove the car home saying the car was making a loud noise, after I did an inspection I found both front rim lug nuts were loose. I had to take my car More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel service manager
Apr 01, 2023 -

gabriel responded

My wife went in for an oil change and tire rotation, drove the car home saying the car was making a loud noise, after I did an inspection I found both front rim lug nuts were loose. I had to take my car back to make sure nothing was damaged. thank God my wife was not in a serious accident. BE CAREFUL PEOPLE

January 28, 2022

Josh was great to work with, he actually knows what he’s talking about. Plus he had a pleasant scent to him. More

by berkowicz_andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Feb 01, 2022 -

Gerald Nissan of Matteson responded

Thank you for this amazing review! We really appreciate your business. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

November 29, 2021

Great experience in the new express service center. Got in at my scheduled time and out sooner than expected. Can was also clean when it was returned. Brandon was very pleasant. More

by angiec2164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Peterson
Dec 01, 2021 -

Gerald Nissan of Matteson responded

Angie, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

September 20, 2021

Excellent dealership, Sales and Service are outstanding. I bought my last three cars here oh, and that's the reason I keep coming back More

by Richard Adler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hawkinson, Jim Hawkinson, DAS Reputation Management
Sep 23, 2021 -

Gerald Nissan of Matteson responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

Sep 23, 2021 -

Richard Adler responded

And thank you

September 09, 2021

i went in for regular maintence was in and out in record time had great waiting room and amenities washed vehicle on inspection found out rear brakes was needed and performed service while i could wa More

by rg
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
tj blough
Sep 13, 2021 -

Gerald Nissan of Matteson responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. We look forward to seeing you back again in the future. Take care! Sincerely, David Patuto, Customer Relations Manager 708-720-8944

August 31, 2021

Mr.Ben is awesome,I was frustrated calling around trying to get info for my lender pertaining to my vehicle service contract and he put me at ease,my headache went right away! Thank you! More

by Ruthlove
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben!, Bob Hawkinson, Jim Hawkinson
Sep 04, 2021 -

Gerald Nissan of Matteson responded

Reviews like yours are truly a breath of fresh air! Ben is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

June 11, 2021

Made Appointment 4 Days in Advance - Dropped off car and said that it would take 5 hours based on what their system said. Said that we would get OEM parts. Researched and our issue takes 2 - 3 hours to repa More

by mbmelone
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Auto Services Customer Team
Jun 15, 2021 -

Gerald Nissan of Matteson responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, David Patuto, Customer Relations Manager 708-720-8944

Jun 15, 2021 -

mbmelone responded

Hello David - We are looking around and have found non-OEM solution(s) for $200 less than what has been quoted. This is a CV Boot...a piece of rubber that covers where the tire meets the axel. Most service centers are quoting to replace more than the CV Boot...as is Hawkinson Nissan; however from a price-point and actual time to repair, the Hawkinson Nissan solution is excessive. The boot itself costs approximately $100.

February 24, 2021

I want to Thank and recognize Sharon Holliday, Service Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. More

by Tygres1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SHARON HOLLIDAY
Mar 01, 2021 -

Gerald Nissan of Matteson responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Hawkinson Nissan Team

February 06, 2021

I got a Nissan Rouge Sport from Hawkinson..My second car. My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the More

by Nanaelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The Members who took care of my car..I got a Oil Change,Brake fluid replacement , Tire Rotation..They also washed it!
Feb 10, 2021 -

Gerald Nissan of Matteson responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. - The Hawkinson Nissan Team

November 10, 2020

BOUGHT A 2017 MAXIMA BACK IN 2017 CAR WAS NEW WHEN I GOT IN IT THERE WERE CHICKEN BONES UNDER FRONT SEAT. NOW I ONLY HAVE 9010 MILES ON CAR AND GOT A RECALL FROM NISSAN WHEN I TOOK IT THERE THY TOLD BE THAT More

by jameskvasnicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
SHARON JOSH, Jim Hawkinson
1
...