Gerald Nissan of Matteson

Made Appointment 4 Days in Advance - Dropped off car and said that it would take 5 hours based on what their system said. Said that we would get OEM parts. Researched and our issue takes 2 - 3 hours to repa said that it would take 5 hours based on what their system said. Said that we would get OEM parts. Researched and our issue takes 2 - 3 hours to repair. Called back by the dealer 30 minutes later saying they did not have the part for the repair and could get it 5 hours later but would not be OEM part after being assured OEM parts would be used. If I can get the repair done without OEM parts in 2 hours, that is a better plan. They have lost my business. More

The very first thing that absolutely made the difference was that I was given a very nice sales rep. Josh was the absolute best. He never made me feel pressured, awkward, or that any of my questions were el was that I was given a very nice sales rep. Josh was the absolute best. He never made me feel pressured, awkward, or that any of my questions were elementary. When he didnt know the answer, he didnt pretend to...he actually said so....and then sought the answer out instead of giving me a half answer. Josh was informative without being condesending. Professional without being cold and friendly without being phoney. I had just as much fun during the process of purchasing the car as I did driving it off the lot!!! And if anyone has ever bought a car...you know that's huge!!! He didnt really sell me the vehicle, I did my homework before I ever got to the dealership and only needed the test drive to confirm that I wanted the car. But Josh provided comparables for me to consider. And when I was ready to seal the deal, he made the process enjoyable and BJ made the financial end seemless.Thanks again Josh! More

after far too much time spent researching and pricing a new car i had a GREAT experience buying one and believe good business practice deserves recognition. i have NEVER left a dealer being able to say i " new car i had a GREAT experience buying one and believe good business practice deserves recognition. i have NEVER left a dealer being able to say i "enjoyed" the experience. this one was actually not only tolerable, but respectable . sure, they made money - i never leave thinking i got "such a deal"... but, i'm happy when i leave knowing i didn't get robbed and feeling i was respected and my intelligence wasn't insulted (well... they bordered once, but i caught it and gave them kudos for the effort!) Hawkinson Nissan in Matteson was the 5th dealer i went to. i'd walked out of 4 others - one in Gurnee where he couldn't believe i was willing to do that drive home in the same car i arrived in (one a day is all you can do because you're pretty much a hostage when you get there no matter WHAT you think you've done over the phone). i am beyond grateful that they were the LAST dealership i went to and they are a dealership i will refer and go back to myself indefinitely. i originally spoke with Dylan - who hung in there until the end! he was a pleasure to talk with. didn't hound me with repeated phone calls. stuck to all the promises made. AND - when i told him one of the pics looked as if the back seat leather had a couple of marks on it and asked him to check and tell me what it truly looked like before i made the drive he actually OVERPLAYED what it was because it was nothing when i got there! unfortunately, the poor guy got food poisoning and had to leave work Monday morning when I was coming in. He handed me over to Edward Brown - who i couldn't have ended up more pleased with. (and those of you who know me know that's a xxxx of a lot to be said!) i had negotiated trade-in range prior and secured price of vehicle i was buying prior. after the experiences at the 4 other dealers i went to Hawkinson Nissan fully expecting a screwing of some sort - and was actually a little curious as to what it would be. i waited - and waited - and it never came. how awesome?! Ed was tolerant of my "listen, i've been doing this for a xxxxx week and i'm fed up" attitude. he was respectful even when i was being reactive to things that hadn't happened yet (and never did). he got me above what i expected on my trade-in. they stuck to the agreed upon purchase price. he got me a second fob. he got the $995 "gee, you aren't financing and we have to make our money somewhere" fee and, basically, made the entire process as streamlined as i've ever gone through. EVER. (sure they didn't "offer up" the fob, didn't waive the fee without me pushing the issue and didn't come back at higher trade-in first time - but you have to give credit instead of xxxxxxxx - after all they are in SALES). even if not financing you have to go to the "finance guy". i dreaded that .... but, even that was good. he made a valiant effort to sell us the extended warranty but stopped immediately when my face and tone let him know it was time. HOWEVER, he priced that warranty at so far below what we would have expected i'm sorry we didn't take it. he said we had a week to decide. ethics on top of it all!! wow! and, again, kudos to you Michael Beckett! i told you that was the absolute best intro to the add-on warranty ("wrap" as you taught me) i've ever seen or heard and stand by that! the car was detailed by Barron who i promised i would bring a tip back to when i pick up my second fob - and i will. he did a fantastic job detailing the car while we did the paperwork. that baby was beautiful! above all that the dealership had a positive vibe overall. there was just a bounce to the place that was nice to feel. happy. not cut throat. no xxxxxxxxx. even the sales guys outside taking breaks were nice - didn't hawk on me when i walked in. the entire aura of the place was just "nice". bottom line.... the Hawkinson family actually holds to some ethics and standards and it was incredible to have a nice experience buying a car. i don't have Dylan's last name so i can't tag him here or i would - but what a great guy. Edward Brown - AWESOME to deal with. if you're buying and don't want any b.s. - visit him. maybe stop and see Dylan and have them do a split, though 😇. financing - call first and make sure Michael Beckett is there to take care of you and tell him you already know about the pitch - but don't be afraid - it's worth sitting through! and bring a few bucks to tip the detailer - if it's Barron you're going to owe them. thanks, Hawkinson Nissan! i'm not easily impressed - but you did it. i told you i am loyal beyond... and i'll pitch you out as much as i can! More

Lucky is the best. He did everything in his power to get me walking out with a car and he did as he assured me he would. The financial guy was awesome also, LUCKY NEED TO BE IN THAT FIRST DESK NOT THE SECON me walking out with a car and he did as he assured me he would. The financial guy was awesome also, LUCKY NEED TO BE IN THAT FIRST DESK NOT THE SECOND ONE. More

I want to Thank and recognize Sharon Holliday, Service Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. More

Outstanding dealership oh, this is the third vehicle I bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department More

I got a Nissan Rouge Sport from Hawkinson..My second car. My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the Rouge..Those Guys went above and beyond in delivering Great Customer Service and ATTENTION! Very Personable and Friendly...I got a great deal and I am a Hawkinson Customer for Life! More