Gerald Nissan of Matteson

after far too much time spent researching and pricing a new car i had a GREAT experience buying one and believe good business practice deserves recognition. i have NEVER left a dealer being able to say i " new car i had a GREAT experience buying one and believe good business practice deserves recognition. i have NEVER left a dealer being able to say i "enjoyed" the experience. this one was actually not only tolerable, but respectable . sure, they made money - i never leave thinking i got "such a deal"... but, i'm happy when i leave knowing i didn't get robbed and feeling i was respected and my intelligence wasn't insulted (well... they bordered once, but i caught it and gave them kudos for the effort!) Hawkinson Nissan in Matteson was the 5th dealer i went to. i'd walked out of 4 others - one in Gurnee where he couldn't believe i was willing to do that drive home in the same car i arrived in (one a day is all you can do because you're pretty much a hostage when you get there no matter WHAT you think you've done over the phone). i am beyond grateful that they were the LAST dealership i went to and they are a dealership i will refer and go back to myself indefinitely. i originally spoke with Dylan - who hung in there until the end! he was a pleasure to talk with. didn't hound me with repeated phone calls. stuck to all the promises made. AND - when i told him one of the pics looked as if the back seat leather had a couple of marks on it and asked him to check and tell me what it truly looked like before i made the drive he actually OVERPLAYED what it was because it was nothing when i got there! unfortunately, the poor guy got food poisoning and had to leave work Monday morning when I was coming in. He handed me over to Edward Brown - who i couldn't have ended up more pleased with. (and those of you who know me know that's a xxxx of a lot to be said!) i had negotiated trade-in range prior and secured price of vehicle i was buying prior. after the experiences at the 4 other dealers i went to Hawkinson Nissan fully expecting a screwing of some sort - and was actually a little curious as to what it would be. i waited - and waited - and it never came. how awesome?! Ed was tolerant of my "listen, i've been doing this for a xxxxx week and i'm fed up" attitude. he was respectful even when i was being reactive to things that hadn't happened yet (and never did). he got me above what i expected on my trade-in. they stuck to the agreed upon purchase price. he got me a second fob. he got the $995 "gee, you aren't financing and we have to make our money somewhere" fee and, basically, made the entire process as streamlined as i've ever gone through. EVER. (sure they didn't "offer up" the fob, didn't waive the fee without me pushing the issue and didn't come back at higher trade-in first time - but you have to give credit instead of xxxxxxxx - after all they are in SALES). even if not financing you have to go to the "finance guy". i dreaded that .... but, even that was good. he made a valiant effort to sell us the extended warranty but stopped immediately when my face and tone let him know it was time. HOWEVER, he priced that warranty at so far below what we would have expected i'm sorry we didn't take it. he said we had a week to decide. ethics on top of it all!! wow! and, again, kudos to you Michael Beckett! i told you that was the absolute best intro to the add-on warranty ("wrap" as you taught me) i've ever seen or heard and stand by that! the car was detailed by Barron who i promised i would bring a tip back to when i pick up my second fob - and i will. he did a fantastic job detailing the car while we did the paperwork. that baby was beautiful! above all that the dealership had a positive vibe overall. there was just a bounce to the place that was nice to feel. happy. not cut throat. no xxxxxxxxx. even the sales guys outside taking breaks were nice - didn't hawk on me when i walked in. the entire aura of the place was just "nice". bottom line.... the Hawkinson family actually holds to some ethics and standards and it was incredible to have a nice experience buying a car. i don't have Dylan's last name so i can't tag him here or i would - but what a great guy. Edward Brown - AWESOME to deal with. if you're buying and don't want any b.s. - visit him. maybe stop and see Dylan and have them do a split, though 😇. financing - call first and make sure Michael Beckett is there to take care of you and tell him you already know about the pitch - but don't be afraid - it's worth sitting through! and bring a few bucks to tip the detailer - if it's Barron you're going to owe them. thanks, Hawkinson Nissan! i'm not easily impressed - but you did it. i told you i am loyal beyond... and i'll pitch you out as much as i can! More

Lucky is the best. He did everything in his power to get me walking out with a car and he did as he assured me he would. The financial guy was awesome also, LUCKY NEED TO BE IN THAT FIRST DESK NOT THE SECON me walking out with a car and he did as he assured me he would. The financial guy was awesome also, LUCKY NEED TO BE IN THAT FIRST DESK NOT THE SECOND ONE. More

I want to Thank and recognize Sharon Holliday, Service Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. Manger. During my recent Feb. 22, 2021 visit she went above and beyond to assist me with my repair as well as discussions with my warranty company. More

Outstanding dealership oh, this is the third vehicle I bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department bought them through them, I enjoyed the friendliness and the responsibility that they have roof exhibited in their sales and service department More

I got a Nissan Rouge Sport from Hawkinson..My second car. My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the My first was a Maxima 2001 fully loaded and Beautiful! I give Nissan Members(Cody, John as and Rick 5 Stars) in handling our paperwork & etc.for the Rouge..Those Guys went above and beyond in delivering Great Customer Service and ATTENTION! Very Personable and Friendly...I got a great deal and I am a Hawkinson Customer for Life! More

Sold a lemon . 2018 nissan murrano antifreeze leak and owner Where do I start... I purchased a new 2018 Nissan Murrano awd in Oct 2018. With a Salesman Lonnie, He told us if we would give them $ 200.00 , they w Where do I start... I purchased a new 2018 Nissan Murrano awd in Oct 2018. With a Salesman Lonnie, He told us if we would give them $ 200.00 , they would get us a lower apr. Well he met my husband in the restroom , when I was at the desk waiting and he asked my husband for the 200.00. So I found that out afterwards and called Lonnie personally myself and he told me after I stated I was gonna let the owners know he said let me call you back in the a.m. he didn't and he called in that morning , so I called the dealership spoke to the owner and Mike the g.m. . They said that was him not them, I said yes but he works for your company he is doing shady business like that and I want my $200.00 back. It was given back to me by Mike, the G.m. so that's just the start of this horrible experience from this dealership . My nissan has been there 3 times now for a antifreeze leak, in which the owners called me and said the antifreeze they put in the nissan murrano is non toxic, I almost fell off the phone . I said hod on Googled it while on my phone. It's toxic and we're breathing it everyday. My daughter has a serious medical condition ans is breathing this . It's a documented condition and also were getting headaches from this . Logging all of them, called our doctors . Called the lemon law attorney. I was told by one of the brothers Bob or Jim have to look at my notes , that we signed a arbitration and did we know that..So this dealer has it in there fine print. For a dealer to have this and the owner stresses that, they must have had sold and still sell lemons. My car has this leak in the motor and that's why they can't get to the source of the link. T.j. did smell the antifreeze as we drove it in dock. He went and got mike and he told Mike he did smell it. The dealer also ran my husbands credit maybe a Month ago and ran it for a auto loan double the price of another murrano. I have the legal letter from the bank and the amount they ran it for. We did not authorize that amount double of what we have now. Are you kidding me. They were just trying to get out of buying this car back son they told us his credit mysteriously that was great in Oct 2018 and in Jan 2019 it wasnt. I pulled it it was no different. Maybe a few points. They were asking for a loan double the amount , no kidding the bank didn't give it. This dealership will not take ownership they sold a lemon with a Toxic lethal chemical that is getting in my car through the vents . I've called their consumer affairs. As well. They said it's not toxic as well. Also can they get a record of my daughter's condition. ... left a message today for owner to call back he did not. Left one for t.j. service director on Tuesday no call back. I was told by Mike and owner that they rather I don't write a review, well I bit my tongue long enough. ******Watch the salesman , side deals.. ****selling lemons and take no fault for it and don't offer a solution, just they will tell you we signed a arbitration. ******Buyer Beware!!!!!****** More