Gerald Kia of Naperville

On November 13, 2024, my family and I went to Gerald Kia of Naperville excited to see some amazing vehicles (2025 K5 LXS and K5 GT-Line). We met with Ky and he was amazing and knowledgeable. As time went on of Naperville excited to see some amazing vehicles (2025 K5 LXS and K5 GT-Line). We met with Ky and he was amazing and knowledgeable. As time went on and we were negotiating a deal, that is when the disappointment and embarrassment for this dealership occurred. The sales manager CARLOS (unprofessionally dressed and wearing a baseball cap) came over to Ky’s desk and berated and yelled at me for the price and terms I was asking. It was unprofessional and very verbally aggressive, yelling at me, pretending he “didn’t understand “ the price and terms my family was asking for. First of all, how is yelling and insulting a father of 2 in front of his wife and kids going to foster a deal? Secondly, how can a person in a sales manger position, having conducted hundreds of deals, pretend to “not understand “ or be confused on what sort of deal and terms is needed for myself and my family. I could have paid cash for the deal then and there, but was so put off we left. The finance manager did a great job trying to save the deal, but in what world is it ok to yell at a potential customer in front of their family. Please do not do business here until CARLOS is replaced or coached on basic proper customer communication. More

RUN FROM GERALD KIA OF NAPERVILLE as fast as you can! ! Said my new Telluride had a trailer hitch. I told the salesman.my first requirement for a new car was a trailer hitch. Salesman assured me the box i ! Said my new Telluride had a trailer hitch. I told the salesman.my first requirement for a new car was a trailer hitch. Salesman assured me the box in cargo area was a hitch, just needed to be installed. Salesman said the manager would take care of it. He tried, alright. They tried to rip me off by charging $1999.00 for the hitch that was suppose to be on the car. I agreed to pay 1/3 of the cost of the hitch so we could all go home. The box contained roof rails, not a hitch. Fast forward 3 months later and still no hitch. Back ordered. None in the entire US. Told me I would have to wait like everyone else. I have made 3 payments on this car. I am paying monthly for a hitch that is NOT installed on my car. Managers are typical used car salesmen. Rude, condescending and will tell you anything to sell you their car. I reminded them I will fill out the survey. I mysteriously never received one. Chucks. I am a pro-active, educated, senior citizen who has been taken advantage of. Not being able to tow my merchandise trailer has been paralyzing to my business of 25 years. I have lost thousands in revenue during my busy season and has profoundly affected my income. Not to mention the unhappy customers by me not being at these events to sell dated, event apparel. I am unable to sell anything if I can't transport my equipment and merchandise in my cargo trailer that requires the infamous hitch.. GERALD KIA of NAPERVILLE IS THE USUAL, SHADY, BAIT AND SWITCH CAR DEALER. If they would have been honest about no trailer hitches, I would have walked out and they know it. Tried to get them to take it back. No, Not interested in an aftermarket hitch. I paid for factory OEM and want no issues when I turn this car in. Buy back this car so I can move on and try to run my business. Look at all of their horrible reviews. Go else where and save yourself the aggravation. Filed with BBB and Next up... PJ Randhawa, Investigated Reporter at Chanel 5. More

Deceptive website, false advertising, broken promises. Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their webs Before making the 6 hour round trip and before arranging financing, I questioned the unlimited warranty that was posted for the vehicle on their website. I even received warranty details. I arrived and the finance paperwork was awaiting a signature, that was when I was told that the warranty expired 13 days earlier and that corporate was firm on it. I was offered a 36 month warranty at half price. The car jumped in price now by thousands with less that half the warranty. A handshake with an apology and a three hour trip back home and the website is still showing the vehicle with an unlimited warranty. Horrible and costly experience from a company that doesn’t abide by their advertisements. More

Do not schedule an appointment for maintenance with Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wante Gerald Kia Naperville. They will not work on it the same day. I had a simple appointment for 8:30 a.m. to have a light bulb replaced and they wanted to keep the car overnight. They were unable to even look at my car all day. What is the purpose of the appointment? The funny thing is this is the 2nd time this happened to me at this location. Shame on me I guess. More

When I sat with the salesman and asked for the price they marked up the sticker by $8k on a $55k Telluride. This was not displayed on the vehicle sticker and came as a shock. Who pays $8k over sticker for a marked up the sticker by $8k on a $55k Telluride. This was not displayed on the vehicle sticker and came as a shock. Who pays $8k over sticker for a KIa? I have been buying cars for 50 years and have never had this bad, dishonest and unethical encounter. Be warned before you walk and ask if there is a markup. More

now NEW Free lifetime warranty? Yeah, check your contract before leaving the dealership! They sneak in charges for this warranty! As well when you call back to ask them to refund th Yeah, check your contract before leaving the dealership! They sneak in charges for this warranty! As well when you call back to ask them to refund the money they take forever to do so and blame the warranty company.! Last but not least you have to call about 13xs in the matter of 30 mins for someone to even pick up the phone. More