Gerald Kia of Matteson - Service Center

I’m really disappointed that I had to wait three hours for an oil change. I had to go check with Pete to find out how much longer the oil change would take, and he told me it was actually already done. I for an oil change. I had to go check with Pete to find out how much longer the oil change would take, and he told me it was actually already done. I couldn’t help but wonder how long it had been finished and why no one came to let me know, especially since I was sitting in the waiting area the whole time. More

Overall everyone was great. Once sales price was agreed upon process really slowed down. I wanted to pay for car and they insisted I take a loan in order to get the price we agr Once sales price was agreed upon process really slowed down. I wanted to pay for car and they insisted I take a loan in order to get the price we agreed on. I paid off the car the next week. Shelley in service made sure everything was perfect with the car She was the highlight of the dealership More

Professional and courteous service. Kept me informed about what my car needed done and what my options were. Kept me informed about what my car needed done and what my options were. More

Chris kept me up to date regarding my auto, he was friendly and professional Excellent friendly and professional Excellent More

We give Gerald KIA 5 stars. Peter from service is just a great person. Enjoy working with him. Thanks for a job well done. Peter from service is just a great person. Enjoy working with him. Thanks for a job well done. More

Very professional and courteous the service was outstanding and rated top of the line and can't be matched outstanding and rated top of the line and can't be matched More

Pete was truly amazing. He kept me informed and made sure I understood what was going on with my repair. He kept me informed and made sure I understood what was going on with my repair. More

Great the best in service and the good all time when I come in the place come in the place More

Pete, Shelly, Justin, and regional manager, Alec were very helpful working with my car. They have a great team in Matteson, listened to my concerns, and solved the problem. very helpful working with my car. They have a great team in Matteson, listened to my concerns, and solved the problem. More

Okay ? ? Ms Shelly was very positive and pleasant. My 1st time there and it was ok. Ms Shelly was great. ? Ms Shelly was very positive and pleasant. My 1st time there and it was ok. Ms Shelly was great. More