Gerald Kia of Matteson - Service Center

I came in for recall service work and other services, and was quoted over 500 dollars to repair a two piece valve stem. A valve stem that was easily replaced by discount tire for free, no purchase necessary. was quoted over 500 dollars to repair a two piece valve stem. A valve stem that was easily replaced by discount tire for free, no purchase necessary. They stated on my receipt that I said the sensor was broken, and they said it would be over 500 to put a new one in and program it. The valve stem ending broke and it's an easily replaceable part that isn't attached to the sensor. I know because I see them at my job often enough. Figured it would be an easy fix, but no they wanted over 500 for it. They also didn't fix my steering column problem as requested, or bother to check for the noise after making repairs. I was charged 89 dollars for their "diagnosis" to say they aren't actually sure what it is. They recommended I should replace the coupling and gears inside the steering column and would hopefully be it, so I agreed to have it done after I had already told them what the problem would be. I don't think it's fair to not know what the problem is, and still charge a diagnosis fee for something you never took apart to diagnose. I get that it's work to figure out what the problem is, but they suggested rather than seeing what was wrong. If they were to physically see meshed gears and say "this is the problem," then it would be worth that diagnostic fees, because they're actually doing work to find out what the problem is. So I was charged a diagnosis fee for something I told them was making noise, and they just recommended to replace things they're unsure of instead at my expense. "If it still makes noise, we'll have to replace the whole steering column," is what was said to me before heading out the door. In the parking lot of the dealership, I could easily replicate the noise turning the car on and moving the wheel right away. They didn't bother to check to see if it's still there, and it was easily noticable. It's a problem that can cause steering to fail and should be under recall, as it's a common occurrence from other website forum pages, etc. The people were friendly, the service was average, but I felt like they were just trying to upsell me like any other dealership service. To try and charge me ridiculous prices for services you can get for a fraction of the price or free even is what frustrated me mostly, especially when I purchased this car from them years ago. More

Didn't like that I had to make 3 trips in a week, and somewhat slow, but I liked the workers I dealt with somewhat slow, but I liked the workers I dealt with More

The dealership was well organized. The service took a little longer than I thought it would but it was done in the promised by time. The service took a little longer than I thought it would but it was done in the promised by time. More

They got me in right away, were communicative throughout the process, and always wash my car at the end. the process, and always wash my car at the end. More

My experience here was a pleasant one. The employees were friendly and helpful. Thank you The employees were friendly and helpful. Thank you More

Good service Clean facilities Offered appointment times are very convenient for me On the days requested are very convenient for me On the days requested More

They are very helpful, nice and they keep you updated on how they are doing with service that they are doing. how they are doing with service that they are doing. More

Good experience. Just had to pay a little more than we wanted to Thank you I guess Just had to pay a little more than we wanted to Thank you I guess More

I was pleased with the services offered and will most likely returns as situations present themselves. likely returns as situations present themselves. More

The customer service is always pleasant. I love the detailed explanation of what's wrong with my vehicle, I don't feel harassed to buy another car when I come, very helpful establishment I love the detailed explanation of what's wrong with my vehicle, I don't feel harassed to buy another car when I come, very helpful establishment More