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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
272 Reviews

272 Reviews of Gerald Kia of Matteson - Service Center

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May 13, 2025

Justin was rude disrespectful unprofessional, and didn’t show any concern with my issues to me. I felt like he brushed it off and didn’t give me the help that I needed. More

by lavontakhearon11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Casino
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

Gerald Kia took good care of me with my 2022 kia sportage. They rebuild my engine and got me back on the road. More

by LESLIERENEE85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
May 13, 2025

Absolutely amazing work super quick and reliable I will be bring them my vehicle more often More

by johnnybotonakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025

I bought my Kia on 159 st in Tinley park. They couldn’t service my vehicle for two weeks. The Kia dealership took my vehicle right away. I won’t buy another car from Kia on 159 street. More

by mikefc321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept was very good
May 13, 2025

Shelly great asset to your team. I don't really agree with answer to the issue I guess when I'm ready for a new car I will shop around and test drive for such issues. See automo More

by RKMM1103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELLY.
May 11, 2025

Everyone was friendly and professional. My service was done in a timely manner and my vehicle was returned washed. My service writer kept me updated and was fantastic Nothing could hav More

by rg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
May 12, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found our team at Gerald Kia of Matteson friendly and professional. It's great to know your service was timely and that your vehicle was returned in great condition. We appreciate your feedback about your service writer and will ensure they know about your positive experience. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 10, 2025

Service was fine, It took longer than I expected because of recall work that was needed in addition to my regular maintenance. Service staff were professional and communicative. More

by VZAPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't recall the names.
May 13, 2025 -

Gerald Kia of Matteson responded

Thank you for the feedback and rating us 5/5 stars! We appreciate you choosing us and we are glad the recalls and maintenance items were completed. Sincerely, The Team at Gerald Kia of Matteson

May 09, 2025

Service was fine. There were no problems. They were courteous and friendly. Service was fine. There were no problems. They were courteous, friendly and prompt. More

by csbonline2
Recommend Dealer
Yes
May 09, 2025 -

Gerald Kia of Matteson responded

Thank you for your review! We're glad to hear that your experience at Gerald Kia of Matteson was satisfactory and that our team was courteous, friendly, and prompt. Your feedback is appreciated, and we hope to serve you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 09, 2025

I was in for an oil change I got there at 9:45 and didn't leave till almost noon. I think it was a long wait More

by bingosher
Recommend Dealer
Yes
May 09, 2025

Had a great experience. Was able to work with some great people to get my car! More

by kylasmetana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Breen
May 10, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that our team was able to help you find your car. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

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