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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
278 Reviews
Call Service Center (708) 720-8999

277 Reviews of Gerald Kia of Matteson - Service Center

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February 28, 2025

always a welcoming atmosphere. Very informative,. Shelley is always amazing! I honestly will not go to another Kia location. More

by CHAVERS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We are thrilled to hear that you enjoyed your experience at Gerald Kia of Matteson and found our atmosphere welcoming. It's wonderful to know that Shelley made such a positive impact on your visit. We look forward to seeing you again and appreciate your loyalty to our dealership! Sincerely, The Team at Gerald Kia of Matteson

February 28, 2025

He was courteous, cooperative, explained what he was going to do. I had a ride home and someone came to pick me up afterwards. It was excellent. More

by JUANAMAE
Recommend Dealer
Yes
Employees Worked With
Robert Garner
Report | Print
Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team at Gerald Kia of Matteson. It's great to know that our courteous service and transportation options met your needs. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 28, 2025

Great customer service My experience at Kia has always been for the most part very pleasant and hassle free .. no complaints at all great customer service! More

by TRINAP05
Recommend Dealer
Yes
Employees Worked With
Robert
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We are thrilled to hear that your experiences at Gerald Kia of Matteson have been pleasant and hassle-free. Our team takes pride in providing excellent customer service, and it's great to know that it shows. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 27, 2025

The staff at Gerald Kia is always great. I am there very regularly. I always get satisfaction and feel welcome. More

by DEONDRE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our team at Gerald Kia of Matteson. It's great to hear that you consistently feel welcome and satisfied during your visits. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 27, 2025

was a pleasant experience they treat customers right overall the sales guy there super knowledgeable. More

by basketballbobbydixon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Bucey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Vela
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Onteral Woodson, Daniel O'Reilly
Report | Print
Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a pleasant experience at Gerald Kia of Matteson and that our sales team provided you with knowledgeable service. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

February 27, 2025

Customer service was excellent treated me with the upmost courtesy all the respect that a customer wish for and would like and very helpful More

by DILLARDCHARISSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know the name of the person in service the lady with the shoe on her foot extra shoe boot
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent customer service at Gerald Kia of Matteson. Our team strives to treat every customer with courtesy and respect, and it's great to know we met your expectations. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 26, 2025

Great work! !! very helpful and very patient with our insurance claim. kept us informed during all repairs More

by TONY.DIAZ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Feb 26, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your wonderful feedback, Tony! We're thrilled to hear that you had a positive experience with us at Gerald Kia of Matteson. Our team strives to provide excellent support, especially during important processes like insurance claims. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 26, 2025

Excellent service, our car ready sooner than Promised, very happy customer. Would definitely come back again. More

by GREGANDPEG1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete was wonderful
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Feb 26, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words! We're thrilled to hear that you received excellent service and that your car was ready sooner than promised. We truly appreciate your feedback and look forward to welcoming you back to Gerald Kia of Matteson in the future. Safe travels! Sincerely, The Team at Gerald Kia of Matteson

February 25, 2025

Good service, done on time but paid a lot more than quoted over phone. Need to have the person on the phone now what the real prices are. More

by LHS0352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who my representative was
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February 22, 2025

The staff was friendly and the service was on time. Oil change and warranty inspection. More

by MDOT1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Report | Print
Feb 22, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our friendly staff and timely service for your oil change and warranty inspection at Gerald Kia of Matteson. We appreciate your feedback and look forward to seeing you again for your next service! Sincerely, The Team at Gerald Kia of Matteson

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