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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
275 Reviews
Call Service Center (708) 720-8999

275 Reviews of Gerald Kia of Matteson - Service Center

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March 06, 2025

Very good service nice people treat there customers with respect very helpful answer any questions More

by AURELIUSPORTER1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your fantastic review! We truly appreciate your kind words about our service and team at Gerald Kia of Matteson. It's great to hear that our staff was respectful and helpful in answering your questions. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

Service department fixed what needed fixing after second time coming in. I'm finally satisfied. More

by RLGLASS30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We're glad to hear that your service needs were met and that you're satisfied after your visits to Gerald Kia of Matteson. Your feedback is appreciated, and we're always here to assist you in the future. Don't hesitate to reach out if you need anything further! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

I arrived at my appointment time for an oil change. They took me in collected my information. The process was really quick and I was on my way. 10 out of 10 I’ll be back again More

by fayewalton1231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Faye! We're thrilled to hear that your oil change experience at Gerald Kia of Matteson was quick and efficient. Your satisfaction means a lot to us, and we look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

Prompt and efficient. I could go to a closer dealer but I’m always accommodated nicely. More

by connella.guilford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin and Shelly
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Connella! We're thrilled to hear that you feel accommodated at Gerald Kia of Matteson, even when there are closer options. Your satisfaction is our priority, and we look forward to welcoming you back again soon! Sincerely, The Team at Gerald Kia of Matteson

March 04, 2025

It was a good experience. Everyone was courteous and helpful. I always feel comfortable working with the team at Gerald Kia More

by JOHNGOLLIDAY
Recommend Dealer
Yes
Employees Worked With
Shelly
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, John! We're thrilled to hear that you had a good experience with our team at Gerald Kia of Matteson. We strive to create a comfortable and helpful environment for all our customers. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

March 02, 2025

Extremely efficient and in a timely manner. I was in and out within an hour. More

by kimber325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the cashier's name
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your positive feedback! We're thrilled to hear that your experience at Gerald Kia of Matteson was efficient and timely. Our team strives to provide excellent service, and we'll be sure to share your kind words. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 02, 2025

I would highly recommend this dealership. Great customer service. During the duration of my car repair, I received prompt responses and updates. More

by ALEXISWALKER1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your wonderful review, Alexis! We greatly appreciate your kind words about the customer service you received during your car repair at Gerald Kia of Matteson. It's fantastic to hear that you found our team to be responsive and helpful. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 02, 2025

no problems ,,, good service ,,,on time ,,, knowledgeable associates ,,, courtesy beyond expectations,,, clean dealership,,,very accommodating!!!! More

by JIMMYBSR7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service people in main garage
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Jimmy! We truly appreciate your kind words about the service you received at Gerald Kia of Matteson. It's great to hear that our knowledgeable associates and clean environment made such a positive impression. We look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

February 28, 2025

He was courteous, cooperative, explained what he was going to do. I had a ride home and someone came to pick me up afterwards. It was excellent. More

by JUANAMAE
Recommend Dealer
Yes
Employees Worked With
Robert Garner
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Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team at Gerald Kia of Matteson. It's great to know that our courteous service and transportation options met your needs. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

February 28, 2025

always a welcoming atmosphere. Very informative,. Shelley is always amazing! I honestly will not go to another Kia location. More

by CHAVERS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelly
Report | Print
Mar 05, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words! We are thrilled to hear that you enjoyed your experience at Gerald Kia of Matteson and found our atmosphere welcoming. It's wonderful to know that Shelley made such a positive impact on your visit. We look forward to seeing you again and appreciate your loyalty to our dealership! Sincerely, The Team at Gerald Kia of Matteson

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