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Gerald Kia of Matteson - Service Center

Matteson, IL

4.3
275 Reviews
Call Service Center (708) 720-8999

275 Reviews of Gerald Kia of Matteson - Service Center

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March 11, 2025

Easy to make appointment, took my car on time, explained the process and gave an approximate time for completion; called me when it was ready. Job was done, car was washed! More

by REDCLEV34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department guys
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that your experience with us at Gerald Kia of Matteson was smooth and efficient. It's great to know that we met your expectations with timely service and a clean car upon completion. We appreciate you taking the time to share your feedback and look forward to seeing you again next time! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

As usual quick and thorough service done in s reasonable timely manner. Done right the first time More

by STEVEBESSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete in service
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you enjoyed quick and thorough service at Gerald Kia of Matteson. Our team strives to get it done right the first time, and we appreciate your recognition. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

I love Gerald Kia’s customer service. I actually had a 7:15 am appointment. They were nice enough to give me in at 7:00 and they were done under an hour which was great. I had a funeral More

by swanice.staples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you so much for your kind words, Swanice! We’re thrilled to hear that our team at Gerald Kia of Matteson was able to accommodate your schedule and get you out in time for your appointment. It's wonderful to know that we could help you make it to such an important event on time. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

I’m very pleased with the staff they assessed the problem and repaired my car in a timely manner, I was also offered a ride home while I waited for my car to be fixed. More

by ABENI78.LJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in parts I’m grateful for his assistance
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We're thrilled to hear that you were pleased with our staff and the timely repair of your car. Offering rides home is just one of the ways we aim to make your experience at Gerald Kia of Matteson as convenient as possible. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Friendly Staff and nice Enivorment Knowledgeable people I am always treated with care and respect More

by laucha2621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Garner Service
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful feedback! We truly appreciate your kind words about our friendly staff and the respectful environment at Gerald Kia of Matteson. It’s our goal to ensure that every customer feels valued and cared for. We look forward to welcoming you back for your next visit! Sincerely, The Team at Gerald Kia of Matteson

March 11, 2025

Shelly was very professional and polite like always. She made sure we had and uber home and explain everything i needed to know More

by latanya gates
Recommend Dealer
Yes
Employees Worked With
shelly
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Mar 13, 2025 -

Gerald Kia of Matteson responded

Thank you for your kind words, Latanya! We're thrilled to hear that our team, especially Shelly, provided you with professional and polite service. We hope you had a great experience with your vehicle at Gerald Kia of Matteson. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

March 08, 2025

Service was good. It was explained to me the things that were checked. I was satisfied with the work done. More

by imjoja
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for sharing your experience with us! We're glad to hear that you were satisfied with the service and that our team was able to explain the work that was done. We strive to provide thorough and transparent service at Gerald Kia of Matteson. If you have any further questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

March 07, 2025

Service center was ok. Good customer service. Sales staff does not seem motivated. They should dress better they dont look like salesmen More

by mike_larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady in Service very proffesional
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March 06, 2025

Great customer service and very friendly atmosphere. Helpful staff that checked in on customers while we waited More

by kristinkwilose
Recommend Dealer
Yes
Employees Worked With
David Casino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Parra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shamir Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelley, Onteral Woodson
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Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you for your wonderful review, Kristin! We're thrilled to hear that you experienced great customer service and enjoyed the friendly atmosphere at Gerald Kia of Matteson. Our team is dedicated to making sure all our customers are well taken care of. We look forward to welcoming you back next time! Sincerely, The Team at Gerald Kia of Matteson

March 06, 2025

Robert Garner is always kind and helpful. I appreciate and will continue to use your dealership in the future. More

by speedwaydonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert garner
Report | Print
Mar 08, 2025 -

Gerald Kia of Matteson responded

Thank you! We truly appreciate your kind words and are thrilled to hear about your positive experience with Robert at Gerald Kia of Matteson. It's our pleasure to assist you, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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