Gerald Kia of Matteson

Very friendly. Everyone was very helpful. The service agent did a nice job of keeping me informed of the status of my vehicle. I would recommend this dealership to m Everyone was very helpful. The service agent did a nice job of keeping me informed of the status of my vehicle. I would recommend this dealership to my friends. More

4th time , I'm giving you a rating of 5, because this is my fourth time purchasing a car from your location.. Your sales staff and your service dept is above bel I'm giving you a rating of 5, because this is my fourth time purchasing a car from your location.. Your sales staff and your service dept is above belief. I will be glad to recommend you to any of my friends, that may be looking to purchase a car in the near future.Thanks for all of your help. More

Everything was better than promised. I took my Optima in for some recalls that I had received in the mail. They estimated about three hours worth of work and they were done in two hours. I took my Optima in for some recalls that I had received in the mail. They estimated about three hours worth of work and they were done in two hours. They did a multi point inspection and found a couple of additional things that needed to be replaced. My car was returned to me washed and cleaned up and good to go. I have no complaints. I would recommend Hawkinson Kia service and sales to anyone that is looking for a vehicle. More

cost for service While the employees of the dealership are great, the cost for a cabin filter and a basic oil change was rather costly! I believe I paid at least $50 i While the employees of the dealership are great, the cost for a cabin filter and a basic oil change was rather costly! I believe I paid at least $50 in labor costs. More

Excellent service and friendly people I had an excellent experience purchasing a vehicle at Hawkinson Kia. Very prompt service , nobody was pushy. The whole staff was very friendly. In pa I had an excellent experience purchasing a vehicle at Hawkinson Kia. Very prompt service , nobody was pushy. The whole staff was very friendly. In particular I dealt with Andre, Derrick, and for the majority of my purchase I was helped by Cesar. All three were great people to deal with, and went out of their way to make sure I got what I wanted at the price I wanted. I went to two dealerships to look at a Kia Forte, one was up in the northwest burbs , the other was Hawkinson Kia. They were "Night and Day" different. I'll keep it simple and "nice", and just say I highly recommend Hawkinson Kia. I just purchased the Forte this week, so have yet to deal with the service department for anything, but I'm going to assume they are just as professional and friendly. More

GREAT!! THE SERVICE TEAM IS ALWAYS PROFESSIONAL AND COURTEOUS. THEY LISTEN TO MY ISSUES AND ALWAYS TRY TO RECTIFY ANY PROBLEMS THAT I HAVE HAD NO MATTER HOW M THE SERVICE TEAM IS ALWAYS PROFESSIONAL AND COURTEOUS. THEY LISTEN TO MY ISSUES AND ALWAYS TRY TO RECTIFY ANY PROBLEMS THAT I HAVE HAD NO MATTER HOW MINOR. I DO NOT HAVE ANY COMPLAINTS AT ALL ABOUT THE SERVICE OR THE TEAM AT KIA AND WOULD GLADLY RECOMMEND TO OTHERS. More

Excellent service The service person always takes time to explain the service and what was completed. I appreciate the time spent and that my car is washed afterwards. The service person always takes time to explain the service and what was completed. I appreciate the time spent and that my car is washed afterwards. More

Great service I've been a customer of hawkinson Kia for years and the service is always great they explain everything so there's no misunderstandings thanks I've been a customer of hawkinson Kia for years and the service is always great they explain everything so there's no misunderstandings thanks More

Service experience well done The wait was a little unexpectedly long a/c a service campaign issue. We were notified and agreed to the extra two hours. But after three emails and c The wait was a little unexpectedly long a/c a service campaign issue. We were notified and agreed to the extra two hours. But after three emails and calls reminding us of our appointment, a word that we might be in for a factory service advisory and a three hour appointment would have helped us prepare for the wait. We are not aware of any quick service lane, as mentioned below. More

Awesome Job Bill got my car finished in one trip, I appreciate that since I work and was not sure when I could come back. Great Job Bill got my car finished in one trip, I appreciate that since I work and was not sure when I could come back. Great Job More