Gerald Kia of Matteson

Excellent Service I purchased my new Kia at Hawkinson Kia several years ago and have been bringing it in for regularly for service. From pulling into the service drive I purchased my new Kia at Hawkinson Kia several years ago and have been bringing it in for regularly for service. From pulling into the service drive to leaving after my appointment is complete the staff is very professional and friendly. They explain all services performed and even return my vehicle washed and dried. The waiting area is comfortable and you can feel free to walk around the showroom and take a look around. I recommend the Hawkinson group to anyone. More

Service Great service, I felt my business was appreciated.Bill was very professional and courteous. He let me know about how long my service would take. Great service, I felt my business was appreciated.Bill was very professional and courteous. He let me know about how long my service would take. More

60k mile service Prompt service and friendly staff. Ahmed was responsive to my questions. Suggestion for survey: my comments are less than 25 words and that should be Prompt service and friendly staff. Ahmed was responsive to my questions. Suggestion for survey: my comments are less than 25 words and that should be okay. Don’t require a “minimum” length of response. More

Convenient & professional Required Software update to my new Sportage completed quickly and conveniently. Service staff handled the service visit in a very professional and eff Required Software update to my new Sportage completed quickly and conveniently. Service staff handled the service visit in a very professional and efficient manner. Will definitely be using this dealership in the future! More

Service appointment I was greeted promptly when I arrived and he went over what services I was having done and how long it would take. I was pleasantly surprised when my I was greeted promptly when I arrived and he went over what services I was having done and how long it would take. I was pleasantly surprised when my car was done early I also appreciated that it was washed as the snow and salt had it looking very dirty. More

Outstanding Customer Service Akeem is nothing more then OUTSTANDING. He demonstrate excellent customer service every time I'm at Kia. He's very professional, put you at ease, ans Akeem is nothing more then OUTSTANDING. He demonstrate excellent customer service every time I'm at Kia. He's very professional, put you at ease, answers any and every question you may have, and explain ever issue you may or may not have. Just an all around Genuine person. More

awsome friendly service Tim Ward and his crew are determined to make sure that all service is done correctly and in a timely fashion. They're professionalism and experience Tim Ward and his crew are determined to make sure that all service is done correctly and in a timely fashion. They're professionalism and experience help to inhance the service experience at Hawkinson Kia More

Customer Service Akeem demonstrated Excellent customer service and he was very Courtesy!!!! He was able to demonstrate and explain and questions I would ask. Thank yo Akeem demonstrated Excellent customer service and he was very Courtesy!!!! He was able to demonstrate and explain and questions I would ask. Thank you Akeem. More

Thus far As of now every visit I’ve had has been good. Only this time I had a problem with my radio computer screen hasn’t been coming on right away they said As of now every visit I’ve had has been good. Only this time I had a problem with my radio computer screen hasn’t been coming on right away they said they reset it and they didnt it was all still the same nothing was reset. Oil change excellent, customer service excellent. I will just have to go back for my radio More

Professional and Fun!! :) I purchased my vehicle from another dealership and also had my vehicle serviced at three other dealerships before coming to Hawkinson. My only mistake I purchased my vehicle from another dealership and also had my vehicle serviced at three other dealerships before coming to Hawkinson. My only mistake during this journey is not coming to Hawkinson from the onset. :( The staff is so friendly, yet professional. I ENJOY the time I spend at the dealership. When the weather has changed and my tire pressure goes low, I can stop by and they graciously inflate the tires. The waiting room is SO comfortable and the cookies are DELICIOUS!! :) The carwash provided is almost better than the ones I pay for at the carwash! The parting gift is wonderful! More