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Gerald Kia of Matteson
Matteson, IL
134 Reviews
Who says you need to spend more to enjoy your daily commute around Matteson? Here at Hawkinson Kia we believe that quality and affordability don't have to be mutually exclusive. But don't just take our word for it; to prove this point all you need to do is come down and see our rock-bottom pricing on all new and used Kia vehicles. As you'll soon realize, we can pair you up with an exciting new Kia fresh off of the factory floor or an outstanding and reliable used offering without breaking your budget.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 134 reviews
April 14, 2021
Prompt service, everything explained, and just all around great staff. Each time I have brought my car in for service, I have always been impressed by the people who work there! great staff. Each time I have brought my car in for service, I have always been impressed by the people who work there! More
by vzaper
Employees Worked With
DAS Reputation Management
April 14, 2021
Let me start this by saying I live in Matteson and I would love to buy in Matteson. However, Hawkinson makes this impossible. In 2018 I was shopping for a Stinger GT2 and I went there first and of cours would love to buy in Matteson. However, Hawkinson makes this impossible. In 2018 I was shopping for a Stinger GT2 and I went there first and of course on the side window was a "gouge" sticker saying they wanted $5000 market adjustment (also know as gouging the consumer) plus a few other nonsense price inflated items. So I go to Bradley Kia and receive a big discount on the the car without packing on any nonsense items. So it was a $54000 sales price for the Stinger which I paid $48000. They lost that sale due to greed. Fast forward to last week> I was looking for a 2021 Sorento X type and of course they wanted $5000 market adjustment (gouge) plus the other nonsense items added into the gouge. Drive to Bradley Kia and got a discount on the car with no added on inflated nonsense items so they lost their 2nd sale in 3 years. Once again I live in Matteson but a can not support someone that would attempt to gouge me 2 times. They lost over $95000 in car sales due to greed. Horrible business practice. More
by mobihome
Employees Worked With
not sure
March 24, 2021
I located a car from this dealership online and requested a test drive online. I received email after email, asking to approve financing, which I did. Confirming the appointment to come and test drive the ca a test drive online. I received email after email, asking to approve financing, which I did. Confirming the appointment to come and test drive the car, which I did. Got a phone call from a rep from the dealership the day of my appointment and not a word was ever mentioned that THE CAR WAS ALREADY SOLD!!! I took an Uber that was a 45 minute car drive (and not cheap), only to arrive and be told that the car was sold on Saturday. Saturday??? I requested all of this info and financing on Sunday. I came in on Tuesday all set to purchase the car. So now I have to take another long Uber home, spending over $100 in Uber fares for absolutely no reason. This is just absolutely unacceptable. I will definitely not be stepping foot in any Kia dealership ever again. They only get one star because at least the staff was nice that I spoke to when I was there. However, at that point, the damage was already done. I'm disgusted with this place. This is no way to do business. More
by Christina H
Employees Worked With
DAS Reputation Management
March 22, 2021
Tom Hogan was very responsive to all of my questions, from my initial phone call right up to taking delivery of the vehicle. This made for a great experience. Would highly recommend! I purchased a 2021 K from my initial phone call right up to taking delivery of the vehicle. This made for a great experience. Would highly recommend! I purchased a 2021 KIA Soul G-Line. More
by wkssum
Employees Worked With
Tom Hogan
September 01, 2020
Purchase used Sedona , got a good price . Their service department is very good and communicates well. Shows you the issues. I have another Kia from Workd Kia in Joliet , I would stay away from them. department is very good and communicates well. Shows you the issues. I have another Kia from Workd Kia in Joliet , I would stay away from them. More
by Emerguy
Employees Worked With
Rob Salaita
June 05, 2020
Will charge you .20 per mile over your mileage. Will talk you into leasing for a rebate even when they know you will be screwed. And engine went dead on my hybrid after 80k. If your engine goes bad, which ma you into leasing for a rebate even when they know you will be screwed. And engine went dead on my hybrid after 80k. If your engine goes bad, which many kias do, there goes your trade in value. More
by Anonymously
Employees Worked With
No comment
June 09, 2019
Bad experience Tried ripping me off and making me pay $19000 for a $6500 dollar car, I had to negotiate 4 times to get a decent price at $12500 I then talked to the Tried ripping me off and making me pay $19000 for a $6500 dollar car, I had to negotiate 4 times to get a decent price at $12500 I then talked to the finance manager before I close the dean and got it back down to 7300 with a very high credit score. I don't believe they would attempt to try to make me pay such a high ammount also, I was promised a new key which I don't think I will see. they were being very shady about the whole process and had a bad experance More
by miguelm
Employees Worked With
Shamir turner
April 20, 2019
Thank You A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of comm A special shout out to Michelle from the Service Department. She went above and beyond to ensure that I had a rental car due to mine being out of commission. She was calm, cool and collective. Thanks for keeping me calm in the midst of a storm. Excellent customer service. Lisa Mullins More
by Lisa123
Employees Worked With
Michelle
April 05, 2019
Good customer service Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 Jonathan V . And Mz Michele offered excellent customer service during my oil change and inspection. Jonathan also provided some good information ( 5 mile radius drop off pick up service during a service appt) that was never disclosed to me before as I am a kia lease holder for the past six years . Thank you again John for your information and your help & great customer service skills . you deserve a raise or promotion. I felt you were very honest with me unlike other employees there who were not truthful with me and Those who failed to return my calls. I really appreciate a person with self respect and integrity. 👍🏾 Cynthia G. More
by Customer first
Employees Worked With
Johnathan and Mz. Michelle.
