Gerald Jones Ford

Excellent service by Sara Byler. She went above and beyond to find me the perfect truck! Now, 2 months later I still love my truck and Sara keeps in regular contact to hear if all She went above and beyond to find me the perfect truck! Now, 2 months later I still love my truck and Sara keeps in regular contact to hear if all is OK....that's what I call a great sales lady! More

I called Shannon for my routine service, WORKS (LOF & Tire Rotation) I was scheduled for exactly when I requested. The first time I walked in 5 years ago I happened to get Shannon as an Advisor and saw s Tire Rotation) I was scheduled for exactly when I requested. The first time I walked in 5 years ago I happened to get Shannon as an Advisor and saw she was a Level 4 Advisor, as a Sales and Service Writer Master since inception and Level 3 Sales from the beginning and having been in dealers with 8 President's Awards I KNEW I COULD TRUST Shannon and GJF. In 5 years Shannon and GJF have not let me down. More

Mr. Jesse Scaggs (Excellent Technician) ★★★★★ We sincerely thank you for your dedication and commitment towards replacing our 2021 Ford F-150 Wiper Motor today (22 August 2024) at 10:15 AM in our dr sincerely thank you for your dedication and commitment towards replacing our 2021 Ford F-150 Wiper Motor today (22 August 2024) at 10:15 AM in our driveway. Your work is truly commendable and we appreciate your contribution to Gerald Jones Ford. We are sending this thank you letter to you for the quality of service provided by you. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated on your project on our 2021 Ford F-150 Wiper Motor replacement at our house, and the way you conduct business as a whole. We have no doubt that it would not have been the success that it was without your presence. We would also like to take this opportunity to express our heartfelt thanks to you for your understanding, caring, faith, dedication, hard work, strategies, motivation and quality in what you do for Gerald Jones Ford. We recognize and appreciate your patience and outstanding talent. If you are not a trainer for Gerald Jones Ford you should be, because you know what and how to do what needs to be done and we thank you. You stand head and shoulders above others and we appreciate all that you did. Once again thank you. We have no doubt that it would not have been the success that it was without your presence. This is what we know you should get: ★★★★★ More

Ashley and Aaron made were extremely, patient, and helpful, making my purchase of my vehicle to go smoothly. They went above and beyond the call of customer service. I love my new ride💕 helpful, making my purchase of my vehicle to go smoothly. They went above and beyond the call of customer service. I love my new ride💕 More

Gerald Jones Ford is best dealership in town. Would highly recommend them to my acquaintances. Love their welcoming and friendly employees.. Would highly recommend them to my acquaintances. Love their welcoming and friendly employees.. More

Needed two recalls/csps on my Ford Lightning. Contacted service department at Gerald Jones Ford. Part ordered and today Jessie came with the Mobile Service Van. He called when he was five minut Contacted service department at Gerald Jones Ford. Part ordered and today Jessie came with the Mobile Service Van. He called when he was five minutes out. He arrived and some 30 minutes later both CSPs completed. Super friendly and courteous. One very pleased Ford owner today. More

Upon buying a used 2021 ford ranger from the dealership in late december we took the truck on a trip to Illinois at christmas. While going through Chatanooga and heading down hill the front end shook when in late december we took the truck on a trip to Illinois at christmas. While going through Chatanooga and heading down hill the front end shook when we applied the breaks a sign of warped rotors. Upon returning to Augusta we scheduled a service to have the breaks and the radio looked at. The rotors were diagnosed as being warped and the service manager accused me of riding the brakes too hard going down hill causing the warpage. This shKe happened immediately when i applied the brakes going down hill. Which I indicated to the service manager who then accused me of lying about it ant that I shouldnt have bought a used car.. I will never purchase another vehicle from gerald jones and would not reccomend anyone else buying onr there. More

Mixed bag. Set up warranty service for switches and 60,000 mile service. Did the $800 60k mile service but not warranty item. Ford Recall has no available pa Set up warranty service for switches and 60,000 mile service. Did the $800 60k mile service but not warranty item. Ford Recall has no available parts until Q-2 next year for drive train bolt issues. Tried to sell me 2-new tires vs. repair. (got repaired elsewhere) They did solve transmission leak & battery terminal problem 2-years ago after 2nd try & towed dead vehicle. Refused to remove after market cable. Vehicle was "Lemon" factory restored by Ford Mfr. (factory failed to remove non-factory device and failed to correct transmission line fittings leak) Apparently same random Q/C issues at plant as dealership. Will only bring for warranty repair whenever they actually get all the parts. Very sad, hit & miss. Also failed to capture correct emails for Ford Quality Review Survey. Valet pickup/delivery was very nice for customers. Somehow they managed to change all default settings in car. (some good, others not; must have pulled battery cable or had software update not mentioned?) More

The service tect. Jesse was out standing. He not only fixed my recalls he recommended that I correct 3 things on his inspection. He did all in a timely manner and was Jesse was out standing. He not only fixed my recalls he recommended that I correct 3 things on his inspection. He did all in a timely manner and was very nice. He reflects great credit on Gerald Jones ford of Augusta Ga. More

Do not use their service department! I purchased a 2023 Bronco Sport Heritage edition on July 7th, on 31 July the check engine light came on. I was able to get an appointment with ser I purchased a 2023 Bronco Sport Heritage edition on July 7th, on 31 July the check engine light came on. I was able to get an appointment with service on August 2nd. I only got this appointment by going through my sales agent Ashleigh Dyson (who is the only person at that dealer who is worth anything). I was told that day that I would need a new engine and that it would take 2 weeks. When I called on August 15th I was told it would be ready in early september. At this point I still did not have a rental and was told that there were none available and that I was pretty far down on the waiting list. By the end of that week Ashleigh was able to secure me a loner. When I called for an update in early September I was told 2 more weeks. On August 18th I was told the engine was ordered and in early October I would have my car. Here we are and on Tuesday the 10th I called and was told once again that it might be a few weeks. I have spent $3764.25 on car payments and insurance in the 3 MONTHS that my car has been at the dealer - on a car that I cannot even drive. I drive past the dealer everyday on my way to and from work and it's sitting there, in the back of the lot. A beautiful blue Bronco just becoming a money pit. I will never again bring a car to Gerald Jones Service. More