Gerald Jones Audi - Service Center

Splendid! This is my second Audi, and like my first it’s a performance vehicle. They deliver the level of service one expects and then some. I recently read a This is my second Audi, and like my first it’s a performance vehicle. They deliver the level of service one expects and then some. I recently read a review which mentioned that they overcharged. I tell you what, you get what you pay for and do your research beforehand…IJS More

I recently took an Audi Q3 to Gerald Jones to have transmission fluid filled - that's it. I received 6 Qts of Transmission fluid and was charged $630.10. The only part was a charge for the Transmissio transmission fluid filled - that's it. I received 6 Qts of Transmission fluid and was charged $630.10. The only part was a charge for the Transmission Drain bolt/plug (which they stated was damaged). I looked at it prior to the Service appointment and there was nothing wrong with the bolt. The Car has just over 60k miles. I am posting this for the public to understand the excessive costs you will pay at this location based on my personal opinion. To put things more into perspective - I was charged over $13.00 for the washer alone that accompanies the bolt/plug. The OEM washer has a retail value of $1.69-$2.98 online. You make the decision yourself as to whether or not this reasonable, and if is how you want to spend your hard earned money. My opinion is $630 for 6 Qts of fluid and a drain plug is ridiculous. Consider yourselves "informed". I will not be back to Gerald Jones Audi or any of the Gerald Jones Dealerships for service or a vehicle purchase. Ironically, we are approaching the time over the coming weeks to buy a vehicle for my youngest daughter. We will be driving to alternate dealerships in Columbia, Greenville and the surrounding areas now and in the future unless they are not a part of the Gerald Jones Auto Group. More

David and Cliff teamed up to help manage my service expectations on my Audi. Was a very expensive effort but I think they did a marvelous job in setting my expectations and making sure the service wen expectations on my Audi. Was a very expensive effort but I think they did a marvelous job in setting my expectations and making sure the service went well. They explained to me why it had to be done and I think they did their best to control the cost. More

The staff was very friendly and helpful. The service advisor Bradley was very knowledgeable about my car issue and even advised me on some things to notice in the future. Will recommend my family and fr advisor Bradley was very knowledgeable about my car issue and even advised me on some things to notice in the future. Will recommend my family and friends! More

Very friendly staff good attitude work good with people make you welcome help with renters car keep a check on you to make sure you is okay make you welcome help with renters car keep a check on you to make sure you is okay More

The customer service I received from this service department is top notch. It goes without saying that they are genuinely concerned about the quality of care that the customer receives, and they actu department is top notch. It goes without saying that they are genuinely concerned about the quality of care that the customer receives, and they actually listen to the customer and their concerns while spending time working closely with them to resolve their service needs. I feel as if they do everything within their power to give the quality that Audi expects from its hired representatives. They are honest, candid and to say the least, quality service representatives. More

Cliff Williams made sure that my tire replacement was perfect. I told him what I wanted and he had the tires ready to install the next day. The price was very competitive with other tire installers but I perfect. I told him what I wanted and he had the tires ready to install the next day. The price was very competitive with other tire installers but I get the nitrogen plan that was purchased with the car by using Gerald Jones Audi. More

Cliff Williams is the absolute BEST in customer service. He and Reed are a good team and I will come here always because of them! He and Reed are a good team and I will come here always because of them! More

Excellent Service Team I wanted to give a big shout out to the Gerald Jones Audi service team. Cliff and his team are the best, I appreciate their customer service and rel I wanted to give a big shout out to the Gerald Jones Audi service team. Cliff and his team are the best, I appreciate their customer service and reliable work performance. More

Audi service Work is done right the first time. Cliff is the best service manager. I am treated like their most valued customer. Good value for the money. Work is done right the first time. Cliff is the best service manager. I am treated like their most valued customer. Good value for the money. More