Gerald Honda of Matteson

Great People to do business with. I had a great experience with Planet Honda once again. I purchased a 2005 Honda Odessy nine years ago. And have had our van serviced there every year I had a great experience with Planet Honda once again. I purchased a 2005 Honda Odessy nine years ago. And have had our van serviced there every year since. I needed a replacement truck and the people at Planet went above and beyond to get me an affordable truck I couldn't be happier with my truck. Everyone I worked with treated me as if I was buying the most expensive vehicle in the place. I will definitely be using Planet Honda for all my future purchasing. More

My name is Kaushaunda B, I have been trying to purchase a car for over a year now and I haven't had any luck. I went to Planet Honda November 1st to speak with a sales person regarding purchasing a car. I sp car for over a year now and I haven't had any luck. I went to Planet Honda November 1st to speak with a sales person regarding purchasing a car. I spoke with Jim Doyle and informed him I was in an open bankruptcy and haven't had any luck with purchasing. He took all my information and forwarded it to the finance manager Socrates Gray. It was a late Friday evening so I was unable to get results that day, however first thing Monday morning I received a call from Jim. Jim stated they had a car and bank that would work for my circumstances. I forwarded them some more information and on Tuesday November 5th I was told to come get my car... When I got there Wednesday November 6th I met with another sales agent Kenny Jordan who I absolutely loved. He was as kind as a person could be and he did everything to make sure I was happy with the car I purchased. They took my car as a full trade in with no money down, and my car note payment was right where it needed to be. Socrates Gray worked wonders with this bank to get me approved and made sure I stayed in this car. He and Kenny definitely went above and beyond for me and I am so very grateful. I would recommend friends and family there and I will definitely purchase my next car there!!!! Great customer service all around!!! More

I gave 5 stars because i was really impressed the way Mr. McNamara was doing business with me and my wife. He was friendly and and very professional and help us get the price and the car that we want. I will McNamara was doing business with me and my wife. He was friendly and and very professional and help us get the price and the car that we want. I will recommend Planet Honda and Mr. McNamara to my friends and family. More

I came in to Planet Honda in Matteson to buy a new 2013 CR-V, and we couldn't agree on the the payment on my first visit. Came back again after a call to the sales manager the following week and finally ag CR-V, and we couldn't agree on the the payment on my first visit. Came back again after a call to the sales manager the following week and finally agreed on a price that was reasonable and within my budget. I traded in my Ford Escape 2008, In the end I believe what I got for my trade was more than fair. The staff including the two salesman who I worked with Freddy and Kenny were friendly, thorough, knowledgeable and not pushy nor condescending in the slightest, and by far rank as one the best sales people I've had the pleasure of working with. In the end the sales manager Monet was the person who was able to make a deal worth returning for. Leaving Honda, I felt confident in my purchase, having owned Ford SUV's most of my life. I highly recommend this dealership because of its no-pressure atmosphere and relaxed and friendly environment. I would definitely do business here again in the future. More

Anthony was a great salesman, very knowledgeable and friendly. After the test drive we sat down for pricing and that's when it got insulting. They offered low trade in and high price with ridiculous int friendly. After the test drive we sat down for pricing and that's when it got insulting. They offered low trade in and high price with ridiculous interest rate. I explained I was quoted price on Internet and they said not possible. Wanted to leave and they were insistent in putting us in a lower trim. We left----We purchased a new car, the trim we wanted with everything we wanted and a great price from a different Honda dealer. More

Received a quote online from Mallory and called ahead before coming to make sure she was there. When we got there another sales associate, Jim, came along and told us that Mallory was busy and couldn't h before coming to make sure she was there. When we got there another sales associate, Jim, came along and told us that Mallory was busy and couldn't help. After appraising our car and taking an unnecessary test drive and tour of the waiting room we finally sat down and got an offer. Their offer was extremely below the KBB value of a trade in for my car. The offer was insulting and I asked for my keys back so I could leave. Jim was persistent and would not give me my keys back. He had to go to his sales manager, (GM Tom), and keep working with prices, even after I told him I wanted to leave. The manager became irate when I entered his office to get my keys to my own car back. I would not recommend this dealership to anyone. Extremely rude, and keeping keys so you can't leave.... More

Our experience was good for my mother and I. I would suggest having a quiet office for older customers that cannot concentrate with the noise and music. Three sales managers worked with us to get the p suggest having a quiet office for older customers that cannot concentrate with the noise and music. Three sales managers worked with us to get the pricing we could afford and the paperwork completed. The add-ons to a car payment should be done when deciding/negotiating. We were there for 5 hours. I was not asked if I had the quote I was given over the internet by Jessica. I was talking to Jessica, but she was not there at the time, so I got another Sales Manager. My mother and I were treated well. I appreciate the honesty by the Sales Managers. Me and my family have been through a lot in the last two years. The last time I bought a car was 10 years ago. The process has significantly changed. This is more than just buying a new car to us. I have heard that Honda's last a long time and two people I know said they never had a problem with their Honda's. My previous car was a 2003 Saturn. I will see what the future holds for my new vehicle. This dealership is also close to home. More

Made an appointment for recall work on pilot. Told it would take an hour. Upon arrival was told 1.5 hours. After waiting 1 3/4 hours I went to find the status. They said they would check. Another ten would take an hour. Upon arrival was told 1.5 hours. After waiting 1 3/4 hours I went to find the status. They said they would check. Another ten minutes they come back to tell me they had not started yet. It would be 2 more hours! They offered me a car that was nice but if anything happened to the car, even if not my fault, I was responsible. Was planning on trading in for a new pilot but now think I will look at other models. More

Horrible Dealership! Do not trust what they say! We bought a used Infiniti with 45,000 miles and they said it had been serviced and inspected by their Honda technicians and was not need of any service. bought a used Infiniti with 45,000 miles and they said it had been serviced and inspected by their Honda technicians and was not need of any service. After 3 weeks the G35 had a nosie coming from the engine bay. We took it to our local Infiniti dealer and they said needs $1000 worth of work cracked/dry rotted belts were coming apart and slapping in the engine bay, transmission hose leak and dripping in the splash pan, all burnt fluids in the axles, transmission, brake fluid and t-case. Mohammad Zidan General Sales Manager of Planet Honda said sorry it's a used vehicle. We just asked him to fix it and we even have a warranty and he won't. Do not buy a used vehicle from this dealership trust me! More

Very smooth and professional experience. Very knowledgeable regarding all the vehicles we looked at and test drove. Reasonable regarding prices and comparisons. Financial officer very experienc knowledgeable regarding all the vehicles we looked at and test drove. Reasonable regarding prices and comparisons. Financial officer very experienced and communicated options effectively. We are confident we got the best deal available. More