Gerald Honda of Matteson

I have been buying Honda vehicles for 25 years and this is my first from Gerald Honda. I wish I had found them sooner. My sales associate Jamie S was the most knowledgeable of any previous associate,and h is my first from Gerald Honda. I wish I had found them sooner. My sales associate Jamie S was the most knowledgeable of any previous associate,and her manner outstanding in all aspects including the time spent in my orientation to my first CRV Hybrid Sport. Well done Gerald Honda and all aspects especially Jamie More

This is NOT might first purchase from Gerald Honda and it will not be my last that's for sure. I dealt with Jamie S. and she was again very very good with meeting my needs and wants, she is VERY VERY good will not be my last that's for sure. I dealt with Jamie S. and she was again very very good with meeting my needs and wants, she is VERY VERY good at her job and then took her time and explained everything about my new car. I have recommended my friends and other family members to Gerald Honda and they as well will tell you the same thing about Gerald Honda, and Jamie S. More

Do not buy from this dealership. The general manager, Todd King was rude and abrasive. The finance director, Risto Georgiefski was a condescending jerk! The problem started when I l The general manager, Todd King was rude and abrasive. The finance director, Risto Georgiefski was a condescending jerk! The problem started when I leased a 2024 Honda Odyssey on 5/21/24. All parties reviewed and accepted the terms of the lease agreement and that should have been the end. However, on 6/10/24 when I was out of town, I received a text message asking me to come back and re-sign because, “the cap cost with the rebate doesn’t read correctly as is”. I drove to the dealer on 6/19/24 to assist the dealer in rectifying their errors. Upon arriving, I was asked to sign new paperwork that still had errors so I asked for revised corrected paperwork. I also asked to sign a new odometer disclosure because the car now had over 250 miles on it while the original odometer disclosure had but 31 miles on it. I suspected it was illegal to try and pass off the original odometer disclosure at this time. However, when I spoke up, the finance director, Risto Georgiefski, said it’s for your benefit and tried to coerce me to sign off. I felt intimidated so I merely signed the new lease agreement and left. My advice to anyone considering buying a Honda is, “do yourself a favor and go somewhere else”! This dealership is now under investigation. More

Recently had problems with my 2021 Honda Civic Type R. I took the car in for repairs. At first they told me it was a slipped clutch I paid close to 5k out of pocket for repairs. When I got the car back I I took the car in for repairs. At first they told me it was a slipped clutch I paid close to 5k out of pocket for repairs. When I got the car back I drove it 3 times it seemed fine at first but I also wasn’t driving it hard since they just replaced the clutch on it. On the third day I had it it broke down again with the same exact symptoms as the first time only this time there was engine knocking. Now I’m down 5k on a 2021 vehicle with only 24k miles on it and they claim it needs a new engine now and the dealership says they can’t do anything to help me not even with their lifetime warranty or the manufacturer’s warranty. The service representative I had, Craig Lantz, was very rude when I tried to get my car towed out of there he even tried to charge me a storage fee which would of been 1,100 dollars even though I told him he never notified me of any storage fee when I left my car there. I spoke to mr mike Hayes and at least he helped me out on that. Overall terrible experience 5k gone on an supposed repairs that didn’t even fix my car. Also on top of that the communication from Craig Lantz was horrid management can double check our calls to to verify this claim. He called left me a voicemail saying he needs to talk to me but when I called more than once just to try to get in touch with him it took me calling several times just to finally get some details on the car situation. More

Don’t ever get your car serviced here! I went in to get transmission fluid they diagnosed my car & told me that my transmission was completely gone & it cost $3,500 to replace so I went t I went in to get transmission fluid they diagnosed my car & told me that my transmission was completely gone & it cost $3,500 to replace so I went to get a second opinion at Honda in Orland Park. They told me that my transmission fluid was dirty & that’s all that was needed to be done the same problem I told Gerald Honda but they told me otherwise. I spent the last month & a half w/o a car because David the service specialist told me that my transmission was gone. Also the general manager is very rude he doesn’t know how to talk to people and I’ve been getting my car serviced here for a year & I’m completely devastated please DO NOT GET YOUR CAR SERVICED HERE or buy a car here. Save yourself the heart ache & head ache More

At first the SUV we looked at was terrific, but our seller came back to us with a very high offer from his manager. The manager seemed greedy but after working with Jermaine and coming to an acceptable seller came back to us with a very high offer from his manager. The manager seemed greedy but after working with Jermaine and coming to an acceptable offer, we moved ahead with the purchase. Jermaine was concerned of our financial constraints and helped us work in a good payment plan. We will be shopping here again. If you plan on shopping there, ask for Jermaine. More

These are the laziest, most irresponsible, no conscience, liars, thieves found at one dealer service department. liars, thieves found at one dealer service department. More