Gerald Honda of Countryside - Service Center

Courteous and knowledgeable staff, service was completed ahead of estimated time, and made sure I got “extras” like free wash with service and eligible couple at the time. ahead of estimated time, and made sure I got “extras” like free wash with service and eligible couple at the time. More

Service department is always helpful and they go above and beyond. Have been taking our vehicles there for almost 20 years and beyond. Have been taking our vehicles there for almost 20 years More

Joe is very professional and I liked very much how he clearly explained to me what is needed to be done for my car. clearly explained to me what is needed to be done for my car. More

Service started on time and finished ahead of schedule. There was no problem to use the Mobil 1 oil+filter that I supplied. There was no problem to use the Mobil 1 oil+filter that I supplied. More

The process of obtaining maintenance is fairly easy once I knew how to get started. Angel listened to me and either answered my questions or let me know he would get back to me later in regards to a tech i I knew how to get started. Angel listened to me and either answered my questions or let me know he would get back to me later in regards to a tech issue. I was very pleased! More

Alex is great! He is really knowledgeable and explained what was wrong and made very confident in the service. I have always had great service from Gerald and would He is really knowledgeable and explained what was wrong and made very confident in the service. I have always had great service from Gerald and would definitely recommend them! More

Brian, my service advisor, epitomizes how it should be done. Certainly a top notch experience. done. Certainly a top notch experience. More

I own. 2014 Honda CRV that now needs an expensive repair for a known defect with the timing belt. I didn’t buy this vehicle here but I brought it there for 2014 Honda CRV that now needs an expensive repair for a known defect with the timing belt. I didn’t buy this vehicle here but I brought it there for diagnosis of this problem . They quoted $2300. My research found Honda has known about this defect for years but never issued a recall. My beef with the dealership is that, after I went to Honda and complained, they looked into a “goodwill’ determination to fix this at no cost but I am told this dealer put the veto on that. There is a class action already certified over this and I guess that will be my only possible recourse here. I have bought four Hondas in a row but no more. And I would have gone to this dealer for this new car this year but that won’t happen now. Time for a Toyota, I guess. More

Joe, called me before my appointment and asked me to let him know the problem and it was all taken care of 2 hours before my appointment. He went over and above to take care of my car in an extremely timel him know the problem and it was all taken care of 2 hours before my appointment. He went over and above to take care of my car in an extremely timely manner. Gerald Honda has an extremely great service department and customer service! More

I appreciated all the details that were taken care of after the maintenance of our Honda CRV. --We were called promptly when the car was ready at the quoted time, Brian explained what had been taken after the maintenance of our Honda CRV. --We were called promptly when the car was ready at the quoted time, Brian explained what had been taken care of, our car had been washed, and hot chocolate was available on the cold snowy day. :-) Great Job! More