George Wall Ford - Service Center

The service representatives are courteous and highly knowledgeable, ensuring a positive and seamless experience. Additionally, the post-repair process in the service department is remarkably efficient, knowledgeable, ensuring a positive and seamless experience. Additionally, the post-repair process in the service department is remarkably efficient, with minimal wait times and no complications. More

Excellent customer service and follow up. So happy I've ordered a new F-150 through GWF. So happy I've ordered a new F-150 through GWF. More

I had always received a great service from them. No pressure to buy unnecessary services. No pressure to buy unnecessary services. More

I purchased an expensive warranty. They eagerly sold it to me. When I went to use it for a problem with my car, they would not accept the warranty. I am a senior and was probable a pri They eagerly sold it to me. When I went to use it for a problem with my car, they would not accept the warranty. I am a senior and was probable a prime target for them. Very unhappy. I will never go back. More

Always a pleasure to deal with. Courteous, quick and efficient for my explorer’s service. Better than my prior Lexus experience Courteous, quick and efficient for my explorer’s service. Better than my prior Lexus experience More

Service. .. bought an extended warranty on tires and rims at time of car purchase. 1 yr later had an incident and required a new rim. After 20 days of dealer h .. bought an extended warranty on tires and rims at time of car purchase. 1 yr later had an incident and required a new rim. After 20 days of dealer having car. And apparently 2 rims that do not match car. I'm still left in the wind.. also impossible to get a loaner car. I understand it's aftermarket service warranty, but shouldn't sell a product that doesn't meet customers basic needs. At this point I rated 1 star simply because couldn't go lower... NOT A HAPPY CUSTOMER. More

Brought my 2017 Ford Escape to George Wall in May/June of 2023. The alarm would go off randomly. Told me it was a 'brake switch'. I asked why a brake switch would cause the alarm to go off randomly, they 2023. The alarm would go off randomly. Told me it was a 'brake switch'. I asked why a brake switch would cause the alarm to go off randomly, they assured me that was the issue. $400 later, the alarm goes off the first day back home. I bring it back, they say they witness it happen while they have it, but cannot figure it out because it is intermittent. I brought it to Ford because I figured Ford should be able to repair a Ford car. They keep it for days but never call me, I only get status when I call them. After weeks of no progress, they tell me they can 'try' two other things, one would cost $800 and the other would cost $1200. They could not guarantee either would fix it. I asked to apply the first $400 as a credit since I seemed to have gotten something 'fixed' that was not a problem. I did not have any issues with my brakes. The answer was no. I asked I were to choose one or both of the options and they did not work, would I get my money back. Of course, their answer was no. I took my car back. Bottom line, very frustrating, they were very willing to take my money without committing to fix the problem, very poor communication, Another fun fact, I was hearing another noise in the dashboard and I had pointed that out to them suggesting maybe it was related to the problem. When I tried to pick up the car, they wanted to charge me a second diagnostic fee of $100+ because they looked at that. You can't make this up. Never going back. I did not want to name any people from the dealership. I am sure they can look up the incident if they want to look into it. More

Had gotten my car returned to me after being serviced and the problem wasn't resolved. They will gladly hand your vehicle back to you as if everything is fine without double checking, and you will be back i the problem wasn't resolved. They will gladly hand your vehicle back to you as if everything is fine without double checking, and you will be back in a few days trying to resolve the issue that should've been taken care of on the first visit. Good luck having a qualified service member get back to you on the phone because that isn't happening, you need to show up there first thing in the morning and take time out of your day. A lot of wasted time going back and forth with this dealership. Highly recommend nobody get their car serviced at George Wall Ford Lincoln. More

The service center is filled with false promises. Said our car would be ready day off, the next morning the latest. It is now Friday, and they’ve kept our car from us despite it being under a warrant Said our car would be ready day off, the next morning the latest. It is now Friday, and they’ve kept our car from us despite it being under a warranty. Took two hours to get back to us, and once the car was delivered, they gave us the wrong windshield. I miss Lexus and their service center. More