George Wall Ford

While shopping for a used Ford Explorer, I saw a 2008 Explorer with 30K miles at George Wall. I met with a sales rep as well as the used car manager. Unfortunately, they would not come down to a reason Explorer with 30K miles at George Wall. I met with a sales rep as well as the used car manager. Unfortunately, they would not come down to a reasonable price. They originally listed it wayyy overpriced, dropped it a couple grand to a realistic ASKING price, but wouldn't budge. I offered them about 2 grand under their new asking price and they wouldn't meet me in the middle. (This was on a weekend, and the following Tuesday I saw it listed on AutoTrader for a few hundred less...they budged, but not for me). The day I was there, I offered to pay close to their asking price if they could certify it. The vehicle had new tires, brakes, battery, alignment, etc but was not certified for some reason. It was shady because the used car manager looked at the stats and mumbled to himself "why isn't this certified". (I suspect there may have been an issue with the vehicle that did not show on the Carfax report?) The used car manger said he'd look into a certification and call me during the week. He never did. A couple weeks later after a couple of calls to to the used car manager and my salesman, they finally got back to me stating it wouldn't be certified. They dropped the price a few more hundred over the phone, but it was still overpriced for what it was. I politely told them to call me back when they come closer to my price range. I watched the vehicle drop a couple hundred dollars on AutoTrader every week or so over the next two months. It had eventually fallen to a more realistic price range (of course they never called me) and sold. But I had already found a 2010 model that was much better for only a few thousand more so I never went back to George Wall. Basically, they were greedy and held out for more money than I offered. After dropping the price more and more, they eventually sold it for close to what I was offering 2 months earlier! They might've made a few hundred dollars more, but when you figure in monthly interest dealers usually pay on their inventory, they broke even. But they did me a favor! In the end, I do respect the salesman and manager because they were direct and pretty polite about what they were willing to accept for the vehicle. I just wish they were a little better with their follow-up and called back when they said they would. I would shop this dealer again, but wouldn't get my hopes up until the deal is closed because they'll hold steadfast on the price, even if they hurt themselves in the process! Basically, only go to George Wall to check out a vehicle if it's already priced near your price point, because they won't drop much, and aren't willing to negotiate in terms of certifying a (good condition) used car. More

Total Nightmare, dealership was a 3 ring circus and pulled the classic bait and switch. Went in there to purchase a used vehicle and get an appraisal on my trade in, left with those numbers to put some pulled the classic bait and switch. Went in there to purchase a used vehicle and get an appraisal on my trade in, left with those numbers to put some thought into it. Called back a couple days later, and they pulled a bait and switch, by lowering the price of my trade in and raising the price of the car I was going to buy. Then negociations fell off since the car was "sold", received a call a couple days later and was told that deal fell through and now the car is back up for sale again. Went back to the dealership for the 3rd time, sat down to talk numbers and then was told the car was sold again, so why did they make me come back? Who knows. More

I've purchased three vehicles at George Wall and have always been impressed with their professinalism. When I buy another I will return.I credit Kevin Karajz for my continued faithfulness. always been impressed with their professinalism. When I buy another I will return.I credit Kevin Karajz for my continued faithfulness. More

Great buying experience. Chuck was friendly and knowledgeable about the 06 Expedition. No pressure to buy. Very flexible. They let me take the vehicle home overnight with no expectation for me to b knowledgeable about the 06 Expedition. No pressure to buy. Very flexible. They let me take the vehicle home overnight with no expectation for me to buy it. Great job! More

After visiting a few dealers in New York, I began corresponding via email with Pete (the internet manager)at George Wall Ford in New Jersey. He was courteous, honest and expedited my request very qui corresponding via email with Pete (the internet manager)at George Wall Ford in New Jersey. He was courteous, honest and expedited my request very quickly. He quoted me a good price for a vehicle that I expressed interest in and provided me with written quotes and sticker labels of the vehicles he had. What a refreshing change from the previous dealers I had been to where they would pull the "bait and switch" act. I highly recommend this dealership for their integrity, honesty and reliability. New Yorkers - it is worth the trip! More

I came into the George Wall dealership knowing what I wanted and that I wanted to walk out with a good deal without a lot of haggling and in a short amount of time. I had my calculator and pricing resea wanted and that I wanted to walk out with a good deal without a lot of haggling and in a short amount of time. I had my calculator and pricing research with me which scares most sales people. I was approached by Kate Sagitova who immediately wanted to understand what I wanted vs just trying to sell me something. She quickly assessed that the model with all options I required was not available on the lot, I had real specific requirements. Kate quickly did her research to find the exact model/options I wanted and worked with her manager to provide me an exceptional price the first time around. I had been to many dealers and none were able to provide such a good price let alone on the first offer. We agreed on pricing and I was promised the vehicle would be brought to the dealer within a few days. Kate followed up with me the next day to confirm the vehicle was available and would be delivered the next day and confirmed she would be there to handle the final paperwork and pickup. Picking up my new car was like no other experience I have had before. All commitments on pricing, options and delivery were met. I have purchased at least 8 new vehicles and no one had ever spent the time and attention with me as Kate did in explaining all the car functions, bells and whistles. She took her time to answer all my questions and I left the dealership feeling very good about my purchase. The dealership is excellent but Kate was exceptional. More

I bought a used Ford Focus 2001 wagon from George Wall. It's been an overall very pleasant & friendly experience. The salesman (Bob Maloney) is kind & friendly & went an extra mile picking me up from train It's been an overall very pleasant & friendly experience. The salesman (Bob Maloney) is kind & friendly & went an extra mile picking me up from train station. The dealership made the necessary preps & checks to the car and caught problem like replacing a cracked fuel tank hose & supplied the service record. The dealing process went very pleasantly & I arrived at a very good price without much haggling. They don't charge unnecessary charges that some unscrupulous dealership may try to impose. The car was of reasonable good quality & I'm happy with the purchase. I gladly recommend this dealership to anybody. It's no surprise that this dealership has a good rating. More

Kevin was able to fix the station assignments on our TC's XM satellite radio, after Sirius-XM tried four times and failed. Although he is in the sales department, he turns out to be a very talented, hands XM satellite radio, after Sirius-XM tried four times and failed. Although he is in the sales department, he turns out to be a very talented, hands on engineering type, and he went out of his way to help me in my 2006 TC, outside in 100 degree heat, and for no charge. It proved to be just one more example of the stupendous service we get from our friends at George Wall Ford-Lincoln dealer. This has to be one of your finest dealerships. More

I always have a positive experience at George Wall. Joe Celli is a patient and friendly salesperson. Andy Carrino is a pleasure to work with also. They are very attentive and professional in finding Celli is a patient and friendly salesperson. Andy Carrino is a pleasure to work with also. They are very attentive and professional in finding the car that you are looking for. I would recommend this dealership to anyone. Thank you, Gina Pirone P.S. Even though there is dealership closer to me, I prefer to go to George Wall. More

George Wall Ford had the exact truck I was looking for an held it for me without my having to put down a deposit. Kate Sagitova was our salesperson and she was friendly, pleasant to work with, extremely pat held it for me without my having to put down a deposit. Kate Sagitova was our salesperson and she was friendly, pleasant to work with, extremely patient and never pressured me. She and the staff at George Wall made the experience very enjoyable. I recommend them to anyone. More