George Wall Ford

I cant even tell you how bad my experience was in 1000 words, but if you truly like to know why nearly everyone hates to buy cars thru a dealership , please free to call me I felt embarrassed, Cheated, words, but if you truly like to know why nearly everyone hates to buy cars thru a dealership , please free to call me I felt embarrassed, Cheated, manipulated and muscled. I have never written a review in 49 years, but this purchasing experience was the most torturous 15 week period of my life. I even attempted to call the manager several times and he refused to call me back . I ask the salesman and left messages for him to call me.. He simply ignored my attempts to reach him. All i wanted was clarity and a little transparecy on my purchase . And even while the Vehicle was over 8 weeks late from the promised arrival--they continued to treat my like a jilted whatever with no recourse. Im only wasting my time writting this because i hope nobody ever ever has to go thru something like this again. I would hope a company like Ford would respect their reputation enough to make an effort to never let something like this happen again. thk you for your time More

Paul is a liar and a terrible sales person. He never returned my call after promising he would. I will never buy a car from them bc of Paul returned my call after promising he would. I will never buy a car from them bc of Paul More

DON'T BUY HERE! Thursday,friday,saturday and 25 phone calls could get any information on new mkz , I tryed to renew my lease been a lincon customer for 2o years, called michelle marino the b d c manager, calls could get any information on new mkz , I tryed to renew my lease been a lincon customer for 2o years, called michelle marino the b d c manager, could give me any answers thu nigth, promised next day phone call with all the information requested( full disclosure on the lease which I am intitle to under nj dmv,michelle although polite didn't have the power or knowledge, her manager did PAUL PALERMO, of course michelle never called me and was until 5.30 next day I was able to get in touch with her to find out she couldn't get the information bc of PAUL PALERMO,was not till later that he called that he called,rude ,arrogant and if in shock that I needed a disclosure on the lease, after all he was a business man, called saturday 10x finally he picked up his phone acting like he was surprised @the questions of disclosure I needed, he was arrogant rude and from the way he answered me incompetent, gave the benefit of the doubt but I was leary about dealing with somebody so stupid ,rude,arrogant and incompetent,of course neither paul or michelle called me back.I live 7 miles from that dealership and being a veteran lease customer I basically needed a full disclosur such as msrp,sale price ,lease rebates,loyalty and fees before going to lease a car( this is something you are legally intitle to, there is too many hidden cost in a lease and an opportunity to get robbed if you are dealing with the likes of PAUl PALERMO and his misrepresention and predatory tactics) DON'T BUY A CAR HERE or go to this dealership or shake hands with any sales associate while PAUL PALERMO is at the helm you will walk away with 5fingers less. More

Paul could not have been more incompetent if he tried. I Paul could not have been more incompetent if he tried. I ordered a Mustang in March and three months later I still didnt have a c Paul could not have been more incompetent if he tried. I ordered a Mustang in March and three months later I still didnt have a car. He gave me multiple stories even told me at one point that the car was built, 4 weeks later still no car. Since I soon realized not to believe a word this man told me I called Ford directly. Paul never processed my order correctly wich delayed my process for two months. I understand mistakes happen but this man was completely arrogant and rude. Ford themselves told me that it was the dealerships fault I finally asked for my money back and was able to deal with professionals elsewhere. Three days after getting my money back I had the car I wanted in my driveway. Do yourself a favor the last thing you want to do is buy a car from these people it would be quicker if you walked to factory and picked it up yourself More

Paul was cordial & friendly and helpful all the time. He has a good knowledge of his product and was able to answer all my questions to my satisfaction. I appreciate his efforts to find the vehicle I He has a good knowledge of his product and was able to answer all my questions to my satisfaction. I appreciate his efforts to find the vehicle I was looking for as the dealership did not have it on its own lot. Paul called me a couple of days after I took delivery to check if everything was ok. I appreciate that personal attention. I had a pleasant buying experience and will go back there for my next vehicle. Gerhard Stejskal More

They gave me a bid on the internet...then tried to sell me a lesser car, last years model for much more money!!! They told me they were going to deal on certain options...they actually tried to charge mor me a lesser car, last years model for much more money!!! They told me they were going to deal on certain options...they actually tried to charge more than the list price for those options telling me they could help a little. Beware of the things they tell you....then they financed the car at 1.5 percent more than the same bank was charging...I went to the bank the next day to ask about their rates and they verified the lower rate to me! I also wanted to leave my existing car there for a quote on some work, they wanted $190 dollars for evaluation and over $3,000 for the repairs...i took it to a local shop and they changed nothing for the inspection and the entire bill for fixing the car was $400.....beware of this dealership, and check everything they tell you. More

Kevin Karajz has always been my #1 Salesperson for years. I always place my confidence in him and he has always been the most helpful and courtious person I have ever met. I will continue to place my trust i I always place my confidence in him and he has always been the most helpful and courtious person I have ever met. I will continue to place my trust in him for years to come as well as George Wall Ford Lincoln. They are truly the BEST!! More