George Wall Ford

Friendly, efficient, and worthwhile I mostly spoke to Mr. Palermo, who was great, and everyone else in the dealership was friendly and willing to help in any way they could as well. The I mostly spoke to Mr. Palermo, who was great, and everyone else in the dealership was friendly and willing to help in any way they could as well. There was a great selection to test-drive, and the prices offered were very reasonable. To top it all, when it turned out the car I was looking for wasn't available in my color, Mr. Palermo drove to Boston to pick it up from another dealership and then drove it to my door free of charge. I highly recommend this dealership to anyone interested in Ford or Lincoln in the nearby area. Or even if you're not - it was a two-hour drive for me, but if you want good prices and good service, it's worth it! More

A positive review for Steve Steve was wonderful .. He traded in my Toyota rav4 for me and put me in a 2016 Ford Escape within just a few days.. Very professional and courteous ; Steve was wonderful .. He traded in my Toyota rav4 for me and put me in a 2016 Ford Escape within just a few days.. Very professional and courteous ; he found something perfect for me at a great price! More

Awesome, pleasant experience. I stopped in to the dealership and met salesman Mike L. He was very pleasant and answered all my questions. I checked out and test drive the Lincoln M I stopped in to the dealership and met salesman Mike L. He was very pleasant and answered all my questions. I checked out and test drive the Lincoln MKX (really nice car-btw). The environment was very clean and freindly and the refreshment center for customers is well stocked. I didn't end up buying, but I was very satisfied with the way I was treated. Thank you Mike L. More

It's how special you are treated AFTER the sale I write reviews for a living so I wanted to take a very unique approach to what I wrote about my experiences with George Wall Ford Lincoln in Shrewsbu I write reviews for a living so I wanted to take a very unique approach to what I wrote about my experiences with George Wall Ford Lincoln in Shrewsbury. Everyone at George Wall urged me to write a positive review. Most people, just taking possession of their vehicle would do exactly that. However, I decided to wait. I wanted to see what happens weeks after a person leaves the dealership. Would I feel as "special" long after the sale was over as I did the day I walked into the dealership? Unfortunately, I can't say I do feel "special" anymore. I will talk more about this in a few moments. Let me begin by saying that I have been a long-time leaser of Cadillac vehicles. Over the course of a decade I leased several Cadillac models. I like their brand. However, after a decade, I felt the brand was no longer re-inventing themselves. Meanwhile, Lincoln made a huge splash with the introduction of the 2016 MKX. Here was a real game-changer in the line of mid-sized luxury crossovers. I was intrigued by the smooth, quiet ride and the 19-speaker Rebel system. I did a lot of Internet research before even stepping into George Wall in Shrewsbury. I talked to someone who had just bought a 2016 MKX from Irwin Lincoln in Freehold. That person urged me to go see them first as they were a "family" operation who had treated him like family. He told me there was no haggling and that he felt he got a very fair and sound price for his vehicle. My choice to go with George Wall was solely based on the fact that they were less than a mile from my home. My salesman at George Wall was Bob Maloney. I really liked Bob and felt that he was a very knowledgeable and competent salesperson. I would recommend him highly. However, I didn't care for the haggling process. Of course, like any dealer, my price started very high. It took quite awhile to come down to a price that I felt was fair. However, once I got home I found out that the lease calculator on Lincoln's website showed an even better price. The explanation I was given seemed rather implausible given what I was pricing. I really have to give the most praise to Sales Manager Matt Small who went above and beyond the call of duty to secure me a 2016 MKX when there were none to be had. It was mid-Summer and the 2016 MKX vehicles were only beginning to make it to dealerships. The vehicle I had ordered would take at least 10 weeks to arrive. I was close to going with another Luxury brand because of the wait. There was an out-of-state dealer who had a MKX with comparable specs. The dealer was being unresponsive to requests to make a swap. Matt Small did a remarkable job of doing the impossible and securing me a vehicle despite the obstacles. For that, I should give George Wall Lincoln 5 stars. However, I was disappointed with a few things that happened after the sale was over. To begin with, the MKX, in general, is missing a huge feature. It does not have a digital speedometer in the instrument cluster. By all rights, it should be there. The owners manual states it should be there. I went back-and-forth with the Internet Sales Manager, asking him to help me get in touch with the right people to help me bring this issue to light. The best the sales manager could do was tell me to deal with Lincoln's online support. I found that response to be disheartening. I had already gone that route. Meanwhile, I just found out, by reading a Lincoln Internet Discussion group, that one owner's sales manager called Dearborn Michigan directly to bring his customer's concerns to the powers that be. Why couldn't someone in that position at George Wall Ford Lincoln not go the extra mile for me when I asked for his help? That same individual saw me the following day, sitting in the service area of his dealership. This sales manager, who I just leased a $60k vehicle from said "hello" to me as if I was an afterthought. I no longer felt "special." The magic was over. Also, vehicle prep was sloppy. Lots of outer vehicle transport stickers never removed. I was peeling off stickers for days afterwards. More