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George Wall Ford
Red Bank, NJ
311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 311 reviews
December 13, 2017
treated like family I always feel like I am treated as family and the prices are fair. I trust Justin when he suggest what I need with my vehicles. I always feel like I am treated as family and the prices are fair. I trust Justin when he suggest what I need with my vehicles. More
by wall1426
Employees Worked With
justin, danielle, Bob Helwig
December 10, 2017
Very poor customer service!!!!! I went to this dealership to purchase a vehicle on a Monday ,after finding the vehicle at another dealership I was told to leave a $500 deposit and I went to this dealership to purchase a vehicle on a Monday ,after finding the vehicle at another dealership I was told to leave a $500 deposit and they would retrieve the vehicle. Two days went by no phone call with an update as to when I would get my vehicle. When I called I got the runaround that they were still trying to retrieve the vehicle. I called and spoke directly with the manager and he told me the same thing he found the vehicle but was waiting for them to choose one of his vehicles to swap. After an entire week of not one phone call from either the manager or the salesman. I called back again on Friday left a message for both and still not one of them called me back. How do you leave someone waiting an entire week with no phone call , Or a return call when you took a deposit to get a vehicle? I walked into the dealership on Saturday morning to refund my deposit and again lies as to what was taking so long to retrieve this vehicle. I have purchased many vehicles through the years and I have never heard of such nonsense over a week to get a vehicle and that wasn’t the biggest issue , The lack of communication and disregard for me waiting was just unbelievable. I still cannot believe how not only the salesman but the manager gave me the runaround , didn’t return calls and had complete disregard for me waiting an entire week!! On Friday I was told the salesman was with a client and would call me in 10 minutes, he never did!! and in the end no one even cared or try to make it right! That’s even more upsetting as I went to get my deposit back, like it didn’t even matter that I just lost an entire week and was so angry and frustrated!. I will never ever recommend this dealership to anyone!!! More
by Geri
Employees Worked With
Matt Small, Ismael "Izzy" Rodriguez
December 10, 2017
Great experience thanks We have been customers since the last 70s. Thanks we came in for an oil change but they offered a great deal on new Lincoln. Thanks We have been customers since the last 70s. Thanks we came in for an oil change but they offered a great deal on new Lincoln. Thanks More
by Gracie38
Employees Worked With
Bret golkin , Paul Palermo, Steve Hancheck, Jonathan Siefel, Michael Lalley
December 09, 2017
Courteous and honest service. You will be pleased with the kind attention and concern the service personnel affords you. The waiting room is comfortable and the snacks are generou You will be pleased with the kind attention and concern the service personnel affords you. The waiting room is comfortable and the snacks are generous. More
by Mercuryman
Employees Worked With
Justin
October 16, 2017
Routine Service Always very pleased with service at George Wall. My service consultant Justin, is always courteous and helpful..and repairs are always done properly a Always very pleased with service at George Wall. My service consultant Justin, is always courteous and helpful..and repairs are always done properly and on time! More
by Making Sense
Employees Worked With
Justin
October 16, 2017
Excellent Experience! This was the easiest car buying experience I ever had. I have just gotten into my 10th Ford and this was by far the easiest and most pleasant experie This was the easiest car buying experience I ever had. I have just gotten into my 10th Ford and this was by far the easiest and most pleasant experience yet. Paul was awesome, George Wall was very efficient and professional and I only have wonderful things to say! I left a VERY pleased customer and I will absolutely be back and will recommend to all of my contacts. More
by jstrohl
Employees Worked With
Kate Sagitova, Paul Palermo, Jonathan Siefel
July 28, 2017
Poorest customer service I called on Monday morning at 8am to have my car serviced. Told them my car has a terrible rattle and basically can't go over 60. Told them I need a l I called on Monday morning at 8am to have my car serviced. Told them my car has a terrible rattle and basically can't go over 60. Told them I need a loaner at the time of drop off which is part of my warranty agreement. Needles to say it's now Friday of the same week and not only do they still not have a loaner that was promised to me by 3 different people, they don't even have the common courtesy to call me with updates. Stay away and don't fall for the warranty. More
by Pitt55porter
Employees Worked With
Pat Osterlo, Steve Hancheck
July 22, 2017
Unhappy Former Customer Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to re Helped my daughter buy a Ford Focus here 5 years ago (her 1st car) and it was a pleasurable experience. How times have changed. Went there today to replace her car that was totaled last week fully prepared to make a purchase. It was one of the worst car buying experiences ever (I've been purchasing new cars for 40 years)! Walked in with an xplan PIN number (prearranged pricing) and a list of all rebates we were entitled to. You would think that would make the purchase idiot proof. You'd be wrong. The salesman (sorry don't remember his name) must have started last week. His manager, Matthew wasn't much better and at one point was outright rude. Run don't walk to another dealer. We drove 15 minutes south to Lester Glenn Ford and purchased a 2017 Fusion fully loaded and was very happy with the experience. More
by Sprink4
Employees Worked With
Matt Small, Eric Rosenow
May 05, 2017
Worst customer experience ever! Tried to re-lease another vehicle but couldn't come to an agreement. Four different people called me after I left the dealership but none of them had Tried to re-lease another vehicle but couldn't come to an agreement. Four different people called me after I left the dealership but none of them had any history of the prior communications and in the end none of them were helpful but did keep asking me the same questions. While returning the lease, I had to deal with the finance manager Johnathon who was the biggest xxxxxx on the planet. He was annoyed as soon as I entered his office and became nasty and arrogant because I was not leasing a new vehicle. They wouldn't let me remove my plates from the car but wouldn't give me any proof of surrender to cancel my insurance. Johnathan told me it was my fault for leaving without the plates - even though I asked two people to let me take them-- and he further stated that this wasn't his "problem" and he couldn't help me. He refused to provide any assistance or a recommendation or any potential solution. He was rude, disrespectful and had the worst customer communication skills I have ever seen. I don't even know how he keeps his job there with such a poor attitude towards his customers. I haven't purchased a new vehicle yet but can say with certainty it will never be at this dealership! I hope you won't either! More
by Dawnbye23
Employees Worked With
Jonathan Siefel
July 04, 2016
Best Experience EVER!!! I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared fo I previously leased a car from Freehold Ford and for the next two years was so sorry I did so. So when I went into George Wall Ford I was prepared for the same miserable experience but boy was I surprised. Izzy was my salesman and was he ever amazing. He listened to me and even suggested that I take the car overnight to see how I like driving it as I was going from an Escape to a Fusion...that was the selling point. The best was Izzy came in on his day off to see how I liked the car and help me purchase it. I told him I would come back when he was here but he wouldn't hear of it. I'm so glad because I love my Fusion. I wish all salespeople were like Izzy. I recommend him to everyone... Thanks again Izzy & George Wall you surpassed all my expectations!!!!! More
by christine cullen
Employees Worked With
Izzy Rodriguez
