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George Matick Chevrolet - Service Center

Redford, MI

3.8
84 Reviews

84 Reviews of George Matick Chevrolet - Service Center

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December 02, 2021

My experience was with the body shop. They were particulary courteous both over the phone as well as in person. More

by Daytime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Faith, Walter
Dec 03, 2021 -

George Matick Chevrolet responded

Thank you so kindly for your review and rating! Our Body Shop team genuinely appreciates your kind feedback and we so very much value the trust you put in us. Stay well, and again, our thanks!

November 23, 2021

DO NOT TRUST their service representatives. I drop my vehicle off for a recall and was told verbally that I should pick the vehicle up the next morning, even though on my service slip it indicated that c More

by spejuan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service representative
Nov 24, 2021 -

George Matick Chevrolet responded

We sincerely apologize for the confusion when you dropped off your vehicle for service. Currently, all mechanical repairs have a 24-48 hours turnaround time based on volume and capacity. Our Service Consultants relay this to our guests before our customers drop off their vehicles. With the vehicle being dropped off Saturday morning and completed Monday afternoon, we did everything possible to move as quickly as possible. The recall was 100% completed per GM's specifications, as well as the other repair you requested. Your feedback is valuable to us and we appreciate it. We can always learn and improve and will use your comments to do so. Stay well, Happy Holidays.

Nov 24, 2021 -

spejuan responded

At no point in my interactions, with your website and the service representative, was I informed of this 24 - 48 hr policy. Clearly, Matick does not believe me or only wants positive reviews to be visable to the public.

November 22, 2021

People was ok just the fact that it’s been an ongoing problem with these cars and they don’t have a recall on the Malibu and they charge $140 just to to a diagnostic test on car when u can go to any auto More

by April Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can’t remember
November 18, 2021

Quick service but couldn’t find the rattle in my door that I can still here More

by Mjflory95mjflory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen maher
Nov 19, 2021 -

George Matick Chevrolet responded

Thank you for your kind words about the speed of our service. The sound you're hearing sounds (pardon the pun) like a terrible nuisance. Please reach out to Mike Hawkins, our Service Manager, at (313) 531-7100 if this is something we might be able to take a second look at, or at the very least explain what we DID do to try and solve the mystery. We're here to help.

Nov 19, 2021 -

Mjflory95mjflory responded

I believe matick service drove the car around and over a bump to try and identify the noise.

October 31, 2021

The service was professional and the waiting period was within reasonable limits. I will return for future services. More

by Jennifer726_Rich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm sorry I cant remember his name
Nov 01, 2021 -

George Matick Chevrolet responded

Thank you so very much for your incredibly kind 5-star review and feedback about your recent visit. We are truly focused on providing a fast maintenance visit for all of our customers and hope to continue to serve you in the future. Thanks again for your review, stay well!

October 30, 2021

Very happy with service always have great service when I come will for sure be back More

by Mgardner202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob
Nov 01, 2021 -

George Matick Chevrolet responded

The greatest compliment we could ever ask for is to earn your trust again in the future. Thank you! Thank you for your kind review and rating and the knowledge that our team made you feel welcome and at home. Stay well, we'll be here when you and your vehicle are ready again.

September 02, 2021

Service was good. However. The valve caps that were put back on my car were not the same. I have two different sets on car More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
August 11, 2021

Fast, friendly, reliable service. I waited in the customer lounge area for a little while before the shuttle was available to take me home, which was clean and open with comfy chairs and multiple ele More

by Christimin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Owen
July 15, 2021

I love this dealership. The majority of my visits have been good. I like the workers and how they treat me. I will remain a part of this dealership. More

by youstand20031954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t remember. Sorry!
Jul 16, 2021 -

George Matick Chevrolet responded

We genuinely appreciate your kind 5-star review and feedback! Every day our nearly 150 team members are focused on assuring our guests have a positive visit, are treated with positivity and respect, and always get great value. We hope to continue to provide great visits in the future when the time is right. Stay well!

July 15, 2021

Service center was good, made a minor repair for 35 which was nice but told me the alternative was a 600 dollar replacement (without explaining what would need to be fixed) More

by Mjflory95mjflory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 16, 2021 -

George Matick Chevrolet responded

We genuinely appreciate your candid feedback and that we were able to help you (and do so in an inexpensive fashion)! Clearly, we could have provided a better, deeper explanation of the alternative repair options, and why they cost what they did. We'll be providing your feedback to our entire team as an example to always make sure we are clear in connecting the dots in explaining our recommended and optional repairs.

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